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by Robert Fults :: Rate this Message:

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Issue seems to be specifically with the Outlook 2007 client. Everything seems to be working fine on the web and with every other email account I sent my test messages to. Anyone run into this before? Could be an issue since we are a Microsoft house and most users are using Outlook here.

Robert Fults

Remedy Dev@Florida International University

Email: rfults@...

From: Robert Fults
Sent: Monday, November 09, 2009 10:44 AM
To: 'arslist@...'; 'herd-dispatch@...'
Subject:

I had a request to increase the number of attachments slots on CTM:Email System so support users can send more attachments at a time to customers. What I did was add two more slot to the CTM:Email System attachment pool and two more to the NTE:Notifier pool. I then modified these filters and ALs to send the attachments:

FL - NTE:NTS:Email_200_Manual-NT - in the notify action selected the other 2 attachment fields
FL - NTE:NTS:EmailNT_605_Attach-Log - updated the Description to include the other 2 attachments in the audit log
AL - CTM:EMS:SendEmail_100_PNTS-E - added the other 2 attachment fields to the push action
AL - INT:FNDHPD:EMS:SendEmail_151_PWLG - added the other 2 attachment fields to the push action
AL - INT:FNDHPD:EMS:SendEmail_151_PHAT - added the other 2 attachment fields to the push action (left this AL disabled)

Everything shows up in the audit logs and the work logs, but the attachments are not being added the the actual email. The references are there, meaning it says the attachment name in the email body, but no attachments, not even the one from the first attachment slot, which I never touched.

Any ideas?

Robert Fults

Remedy Dev@Florida International University

Email: rfults@...

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