#9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |     Owner:  rekkanoryo
     Type:  defect        |    Status:  new      
Component:  unclassified  |   Version:  2.5.8    
 Keywords:                |  
--------------------------+-------------------------------------------------
 See attached trace file.

 Currently Running Win2K Pro at Service Pack 4.

--
Ticket URL: <http://developer.pidgin.im/ticket/9633>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  pending    
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:              
 Keywords:                |  
--------------------------+-------------------------------------------------
Changes (by deryni):

  * status:  new => pending


Comment:

 Is pidgin crashing? Is something else going wrong? What are we supposed to
 be looking for in that debug output? If pidgin is crashing you need to get
 a [wiki:TipsForBugReports#WhattodoifPidgincrashes crash report]?

--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:1>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  new        
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:              
 Keywords:                |  
--------------------------+-------------------------------------------------
Changes (by michaeleasy1):

  * status:  pending => new


--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:2#comment:>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  new        
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:              
 Keywords:                |  
--------------------------+-------------------------------------------------

Old description:

> See attached trace file.
>
> Currently Running Win2K Pro at Service Pack 4.

New description:

 See attached trace file.  Also see the debug.log file.

 Currently Running Win2K Pro at Service Pack 4.

 When selecting Tools/Preferences, Pidgin crashes with the proverbial
 windows message box:

 Pidgin has generated errors and will be closed by Windows.
 You will need to restart the program.
 An error log is being created.

 No option available except OK.

--

Comment(by michaeleasy1):

 Replying to [comment:1 deryni]:
 > Is pidgin crashing? Is something else going wrong? What are we supposed
 to be looking for in that debug output? If pidgin is crashing you need to
 get a [wiki:TipsForBugReports#WhattodoifPidgincrashes crash report]?

--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:4>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  pending    
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:              
 Keywords:                |  
--------------------------+-------------------------------------------------
Changes (by deryni):

  * status:  new => pending


Comment:

 That debug.log contains no useful information as it was generated when
 pidgin was already running and as such just indicates that fact. You need
 to get the .RPT crash report file from when pidgin crashes.

--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:5>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  pending    
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:              
 Keywords:                |  
--------------------------+-------------------------------------------------
Changes (by michaeleasy1):

  * status:  pending => new


Old description:

> See attached trace file.  Also see the debug.log file.
>
> Currently Running Win2K Pro at Service Pack 4.
>
> When selecting Tools/Preferences, Pidgin crashes with the proverbial
> windows message box:
>
> Pidgin has generated errors and will be closed by Windows.
> You will need to restart the program.
> An error log is being created.
>
> No option available except OK.

New description:

 See attached trace file.  Also see the debug.log file.

 Currently Running Win2K Pro at Service Pack 4.

 When selecting Tools/Preferences, Pidgin crashes with the proverbial
 windows message box:

 Pidgin has generated errors and will be closed by Windows.
 You will need to restart the program.
 An error log is being created.

 No option available except OK.

 Sorry for the delay...had to find a faster connection...takes too long to
 download the files on a 23,600 connection :(

 Have installed the debug version:  pidgin-2.5.8-debug.exe  along with a
 newer version of GTK:  gtk-runtime-2.10.6-rev-a.exe  (that was required by
 the debug version).

 Pidgin no longer crashes when selecting Tools/Preferences. No RPT file is
 created in C:\Program Files\Pidgin.

 Although the Tools/Preferences dialog window now displays, at 800x600
 resolution you can't view it completely :(  (1024x768 is too small...)

--

Comment:

 Replying to [comment:5 deryni]:
 > That debug.log contains no useful information as it was generated when
 pidgin was already running and as such just indicates that fact. You need
 to get the .RPT crash report file from when pidgin crashes.

--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:6>
Pidgin <http://pidgin.im>
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Re: #9633: Error log generated by windows when selecting Preferences

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#9633: Error log generated by windows when selecting Preferences
--------------------------+-------------------------------------------------
 Reporter:  michaeleasy1  |        Owner:  rekkanoryo  
     Type:  defect        |       Status:  closed      
Milestone:                |    Component:  unclassified
  Version:  2.5.8         |   Resolution:  fixed      
 Keywords:                |  
--------------------------+-------------------------------------------------
Changes (by deryni):

  * status:  new => closed
  * resolution:  => fixed


Comment:

 The debug version of pidgin does not install GTK+, and 2.10.6 is still
 rather old (according to SourceForge we released it on Oct 18 2006). I
 would suggest that you try installing the latest GTK+ version we ship
 (though if your crash is gone you don't have to).

 Since you say the crash is gone I'm closing this ticket.

--
Ticket URL: <http://developer.pidgin.im/ticket/9633#comment:7>
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