#9922: Crash on Quit

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#9922: Crash on Quit

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#9922: Crash on Quit
--------------------------+-------------------------------------------------
 Reporter:  rotanid       |     Owner:  rekkanoryo
     Type:  defect        |    Status:  new      
Component:  unclassified  |   Version:  2.5.8    
 Keywords:                |  
--------------------------+-------------------------------------------------
 Pidgin is crashing with an error almost every time i close it, i think
 it's since version 2.5.4 or so.

--
Ticket URL: <http://developer.pidgin.im/ticket/9922>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by darkrain42):

  * status:  new => pending
  * component:  unclassified => winpidgin (gtk)


Comment:

 upgrade to 2.5.8

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Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:1>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by rotanid):

  * status:  pending => new


Comment:

 i am using 2.5.8, the debug thing is an old one but that was the same
 error, do i really have to create a new?

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:2>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by deryni):

  * status:  new => pending


Comment:

 It would be helpful if you could get an updated crash report. Just to be
 certain the cause of the crash is the same (a couple crashes at quit time
 have been fixed recently, so it would be good to make sure you aren't
 seeing a different crash now).

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:3>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by rotanid):

  * status:  pending => new


--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:4#comment:>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by deryni):

  * status:  new => pending


Comment:

 Does it crash every time you quit or just sometimes?

 Do you have your buddy list window maximized? Are you quitting pidgin with
 the buddy list window hidden to the system tray? Does unmaximizing it or
 unhiding it before quitting prevent the crash?

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:6>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by rotanid):

  * status:  pending => new


Comment:

 it does just crash sometimes, i do not maximizethe buddy list window at
 all and it is never hidden to the system tray.

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:7>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by deryni):

  * status:  new => pending


Comment:

 But you do have the tray icon turned on (presumably set to 'Always'),
 correct? Does the crash stop if you disable the tray icon?

 According to the crash report this is crashing inside Windows after some
 GTK+ calls (which mention fullscreen hence why I asked about it) which are
 a result of the tray icon going away. I'm not really sure what the problem
 might be, but if disabling the tray icon fixes it then we at least have
 some place to start looking.

 Do you have any plugins enabled?

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:8>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by rotanid):

  * status:  pending => new


Comment:

 yes, i do have it turned on and it's set to 'always'

 i'll try disabling it and report if there will be any error or if not
 (after a few days)

 and yes, i do have plugins enabled, i don't know all of thei english
 names, so i'll list the german ones:
 Buddy-Status-Benachrichtigungen, Extended BList Sort, Gesprächsvorhersage-
 Modus, Guifications, Nachrichten-Zeitstempel-Formate, Pidgin-Encryption,
 Privacy Please, Release-Benachrichtigung, Verlauf, Windows-Pidgin-Optionen

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:9>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.5.8    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by rotanid):

 it seems that there are no crashes on quit if i disable the tray icon, so
 what to do? i like the icon ;)

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:10>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:  2.6.2    |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by rotanid):

  * version:  2.5.8 => 2.6.1
  * milestone:  => 2.6.2


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Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:11>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by darkrain42):

  * milestone:  2.6.2 =>


Comment:

 Please do not adjust the Milestone.

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:12>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by darkrain42):

 Could you get an updated crash report from 2.6.1, please? The code paths
 have changed (again)

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:13>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by rotanid):

 now it crashed on quit while tray icon setting was set to "never"
 i attach the new debug ouput, don't know if it's the same as before

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:14>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by sethsyberg):

 I'm having this issue as well, installing the debug version now to submit
 a crash report.

 It seems to be coupled with a few of my connections not starting (at least
 my 2 XMPP connections to gchat) and perhaps also tied to waking up from
 being in standby.  I'll have to pay more attention to get more detailed.

 Running Windows XP (latest service pack/updates etc)

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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by sethsyberg):

 Ok, I've done a bit more testing and here's how to reproduce:

 1) Start pidgin, all connections connect successfully.
 2) Put computer on standy.
 3) Wake computer up, pidgin attempts to reconnect but only appears to be
 successful on AIM, Yahoo, and Hotmail.  I have two XMPP connections to
 gchat, neither are standard gmail accounts, but google apps accounts
 instead.
 4) Right click on the tray icon and quit and the application ''usually''
 crashes (but not every time).
 5) Starting back up after crash resumes normal execution/behavior.

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:16>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by darkrain42):

 Replying to [comment:16 sethsyberg]:
 > Ok, I've done a bit more testing and here's how to reproduce:
 >
 >  1. Start pidgin, all connections connect successfully.
 >  2. Put computer on standy.
 >  3. Wake computer up, pidgin attempts to reconnect but only appears to
 be successful on AIM, Yahoo, and Hotmail.  I have two XMPP connections to
 gchat, neither are standard gmail accounts, but google apps accounts
 instead.
 >  4. Right click on the tray icon and quit and the application
 ''usually'' crashes (but not every time).
 >  5. Starting back up after crash resumes normal execution/behavior.

 This may be #9956. Try installing the debug version of the libpurple.dll
 linked to from that ticket over the debug version of Pidgin you're
 installing.

--
Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:17>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by rotanid):

 yeah, because i dont use standby and hibernation at all, but also xp sp3

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Ticket URL: <http://developer.pidgin.im/ticket/9922#comment:18>
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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  new            
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------

Comment(by rotanid):

 a suggesstion or an update would be nice

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Re: #9922: Crash on Quit

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#9922: Crash on Quit
---------------------+------------------------------------------------------
 Reporter:  rotanid  |        Owner:  rekkanoryo    
     Type:  defect   |       Status:  pending        
Milestone:           |    Component:  winpidgin (gtk)
  Version:  2.6.1    |   Resolution:                
 Keywords:           |  
---------------------+------------------------------------------------------
Changes (by darkrain42):

  * status:  new => pending


Comment:

 Try upgrading to 2.6.2.

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