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[OT] Automated Telephony Vendors
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[OT] Automated Telephony Vendors
by Steve Piercy
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Howdy,
I'm looking for vendors that provide either a hosted service or software that runs on CentOS 5 that makes automated outbound telephone calls as an alerting service. If it is a hosted service, then it must have an API which accepts: * an audio file (or text message that can be converted to an audio file) * thousands of telephone numbers * land, cell or VOIP numbers * "Press (a number) to repeat this message." (I think called IVR.) * request confirmation from call recipient * status of call (queued, called, in progress, answering machine, human answered) It's the kind of stuff that doctors, dentists, libraries (your reserved book is ready for pickup), etc., do. Here's one vendor I am checking out: http://www.voicent.com/devnet/ --steve -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Steve Piercy Web Site Builder Soquel, CA <web@...> <http://www.StevePiercy.com/> -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Marc Pope
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You can do this with Asterisk. I am not an expert, but I do use the
software for my business telephone service. This isn't a service, it's all software that does it for you. Here's something that is used often with Asterisk / Trixbox: http://nerdvittles.com/index.php?p=113 -marc On Jul 5, 2009, at 8:19 PM, Steve Piercy - Web Site Builder wrote: > Howdy, > > I'm looking for vendors that provide either a hosted service or > software that runs on CentOS 5 that makes automated outbound > telephone calls as an alerting service. If it is a hosted service, > then it must have an API which accepts: > > * an audio file (or text message that can be converted to an audio > file) > * thousands of telephone numbers > * land, cell or VOIP numbers > * "Press (a number) to repeat this message." (I think called IVR.) > * request confirmation from call recipient > * status of call (queued, called, in progress, answering machine, > human answered) > > It's the kind of stuff that doctors, dentists, libraries (your > reserved book is ready for pickup), etc., do. > > Here's one vendor I am checking out: > http://www.voicent.com/devnet/ > > --steve > > -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- > Steve Piercy Web Site Builder Soquel, CA > <web@...> <http://www.StevePiercy.com/> > > -- > This list is a free service of LassoSoft: http://www.LassoSoft.com/ > Search the list archives: http://www.ListSearch.com/Lasso/Browse/ > Manage your subscription: http://www.ListSearch.com/Lasso/ > > -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Steve Piercy
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That looks very interesting. What do you use for your business telephone service? I assume that is the missing link between queueing calls and delivering them to actual recipients' telephone numbers, yes?
--steve On Sunday, July 5, 2009, marc.pope@... (Marc Pope) pronounced: >You can do this with Asterisk. I am not an expert, but I do use the >software for my business telephone service. This isn't a service, it's >all software that does it for you. > >Here's something that is used often with Asterisk / Trixbox: > >http://nerdvittles.com/index.php?p=113 > >-marc > > > > >On Jul 5, 2009, at 8:19 PM, Steve Piercy - Web Site Builder wrote: > >> Howdy, >> >> I'm looking for vendors that provide either a hosted service or >> software that runs on CentOS 5 that makes automated outbound >> telephone calls as an alerting service. If it is a hosted service, >> then it must have an API which accepts: >> >> * an audio file (or text message that can be converted to an audio >> file) >> * thousands of telephone numbers >> * land, cell or VOIP numbers >> * "Press (a number) to repeat this message." (I think called IVR.) >> * request confirmation from call recipient >> * status of call (queued, called, in progress, answering machine, >> human answered) >> >> It's the kind of stuff that doctors, dentists, libraries (your >> reserved book is ready for pickup), etc., do. >> >> Here's one vendor I am checking out: >> http://www.voicent.com/devnet/ >> >> --steve >> >> -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- >> Steve Piercy Web Site Builder Soquel, CA >> <web@...> <http://www.StevePiercy.com/> >> >> -- >> This list is a free service of LassoSoft: http://www.LassoSoft.com/ >> Search the list archives: http://www.ListSearch.com/Lasso/Browse/ >> Manage your subscription: http://www.ListSearch.com/Lasso/ >> >> > > >-- >This list is a free service of LassoSoft: http://www.LassoSoft.com/ >Search the list archives: http://www.ListSearch.com/Lasso/Browse/ >Manage your subscription: http://www.ListSearch.com/Lasso/ > > -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Steve Piercy Web Site Builder Soquel, CA <web@...> <http://www.StevePiercy.com/> -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Deco Rior (Tennissource)
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Hi, Steve:
You could check out this: http://www.ovolab.com/ Mac OS and Applescript based but it does the job. We have moved away from using outbound phone calls, but worth looking at. There is one other vendor we looked at, but I do not remember the name. I will look for it if you are interested. Deco -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Steve Piercy
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How would this integrate with a web application in a shared hosting environment?
--steve On Sunday, July 5, 2009, decorior@... (Deco Rior) pronounced: >Hi, Steve: > >You could check out this: > >http://www.ovolab.com/ > >Mac OS and Applescript based but it does the job. > >We have moved away from using outbound phone calls, but worth looking >at. There is one other vendor we looked at, but I do not remember the >name. I will look for it if you are interested. > >Deco > >-- >This list is a free service of LassoSoft: http://www.LassoSoft.com/ >Search the list archives: http://www.ListSearch.com/Lasso/Browse/ >Manage your subscription: http://www.ListSearch.com/Lasso/ > > -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Steve Piercy Web Site Builder Soquel, CA <web@...> <http://www.StevePiercy.com/> -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Deco Rior (Tennissource)
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I controlled the server, so I am not sure how I would do this in a
shared environment where I do not control the hardware. I remember looking for something that I could install (e.g. asterix) but went this route instead. I ran a server I controlled that would do all the calling. macSQL + ovolab I think (it was a while ago). The main app was on the shared server. So it was a two server system (one local one remote) On Jul 5, 2009, at 8:46 PM, Steve Piercy - Web Site Builder wrote: > How would this integrate with a web application in a shared hosting > environment? > > --steve > > > On Sunday, July 5, 2009, decorior@... (Deco Rior) > pronounced: > >> Hi, Steve: >> >> You could check out this: >> >> http://www.ovolab.com/ >> >> Mac OS and Applescript based but it does the job. >> >> We have moved away from using outbound phone calls, but worth looking >> at. There is one other vendor we looked at, but I do not remember the >> name. I will look for it if you are interested. >> >> Deco >> >> -- >> This list is a free service of LassoSoft: http://www.LassoSoft.com/ >> Search the list archives: http://www.ListSearch.com/Lasso/Browse/ >> Manage your subscription: http://www.ListSearch.com/Lasso/ >> >> > > -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- > Steve Piercy Web Site Builder Soquel, CA > <web@...> <http://www.StevePiercy.com/> > > -- > This list is a free service of LassoSoft: http://www.LassoSoft.com/ > Search the list archives: http://www.ListSearch.com/Lasso/Browse/ > Manage your subscription: http://www.ListSearch.com/Lasso/ > > -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by Tom Parker-16
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Steve,
We have been using this hosting service for a couple years now: http://www.plumvoice.com/ They have an outbound calling API that is very straightforward, and their costs are less than some of the larger IVR/automated calling providers. -For IVR functionality, you can use Lasso to generate VoiceXML if you need to integrate with a Lasso solution -You can embed .wav files (and I think other formats) in the VoiceXML, or the system will 'read' text from your database or wherever -You can program your IVR to request the user to confirm receipt of message -queued, called, answering maching, etc. are detected and you can program responses based on these We looked into running software on our server, but cost-wise it made sense to use a hosted service; plus, one less thing to maintain. --Tom Parker On Sun, Jul 5, 2009 at 6:19 PM, Steve Piercy - Web Site Builder<Web@...> wrote: > Howdy, > > I'm looking for vendors that provide either a hosted service or software that runs on CentOS 5 that makes automated outbound telephone calls as an alerting service. If it is a hosted service, then it must have an API which accepts: > > * an audio file (or text message that can be converted to an audio file) > * thousands of telephone numbers > * land, cell or VOIP numbers > * "Press (a number) to repeat this message." (I think called IVR.) > * request confirmation from call recipient > * status of call (queued, called, in progress, answering machine, human answered) > > It's the kind of stuff that doctors, dentists, libraries (your reserved book is ready for pickup), etc., do. > > Here's one vendor I am checking out: > http://www.voicent.com/devnet/ > > --steve > > -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- > Steve Piercy Web Site Builder Soquel, CA > <web@...> <http://www.StevePiercy.com/> > > -- > This list is a free service of LassoSoft: http://www.LassoSoft.com/ > Search the list archives: http://www.ListSearch.com/Lasso/Browse/ > Manage your subscription: http://www.ListSearch.com/Lasso/ > > > -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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Re: [OT] Automated Telephony Vendors
by bilcorry
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Tom Parker wrote on 7/5/2009 10:15 PM:
> We have been using this hosting service for a couple years now: > > http://www.plumvoice.com/ I've used their hardware and it works well. It's a bit pricey if you own their equipment because the cost of support is based on the cost of the products/services you purchase, and as we kept purchasing programming help, it was driving our annual support contract costs up. They can provide a free test account to try their service, so there isn't anything to lose by trying them... - Bil -- This list is a free service of LassoSoft: http://www.LassoSoft.com/ Search the list archives: http://www.ListSearch.com/Lasso/Browse/ Manage your subscription: http://www.ListSearch.com/Lasso/ |
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