[mb-bugs] [MusicBrainz Bug Tracker] #5232: Crashing during PUID lookups and [loading track information]

[MusicBrainz Bug Tracker]

#5232: Crashing during PUID lookups and [loading track information]
------------------------------------------------+---------------------------
 Reporter:  anonymous                           |        Type:  bug          
   Status:  new                                 |    Priority:  normal      
Milestone:                                      |   Component:  Picard Tagger
  Version:  Picard 0.11                         |    Keywords:              
  Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP  
------------------------------------------------+---------------------------
 Picard on odd occasions will crash during PUID lookups and when releases
 have the name of [loading track information] on them.

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by voiceinsideyou):

 As real as the problem might be, I'm not sure there's any information in
 here that will be of any use in trying to track it down.

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:1>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Ive recently come across a similar problem.  Whenever i try to manually
 tag a track from musicbrainz server picard just crashes.  Tried to get a
 memory dump but the crash takes the debugger out with it :S

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:2>
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[MusicBrainz Bug Tracker]

#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 btw, im using windows XP pro SP3 with IPv6 disabled and wampserver (which
 is running on port 80 - nothing is running on port 8000).

 Picard used to work up until today (but i havent used it for about 2-3
 weeks so maybe theres something new thats come out since then - possibly a
 MS patch or somthing?)

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:3>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by voiceinsideyou):

 This ticket will be closed as invalid if more information cannot be
 gained; obviously it's useless as is.

 Are you able to track it down to a particular file that it crashes at?
 Does a .log get saved to the Picard install folder? If you start Picard
 with "-d" and then watch Help > View Log, can you track down where it gets
 to before crashing?

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:4>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Will look. However it is not file specific.  It seems any and every tag
 from the website causes it to crash.

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:5>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 update: nothing gets saved to the log file

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:6>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Update: Even when watching it doesnt record anything.  As i stated before
 it performs a critical crash jumping straight to the "debug/send/do not
 send error report" screen.  The following are the 4 lines that were in the
 watch log (standard boot-up i assume)

 [
 D: <sip.voidptr object at 0x009B9650> 16:00:08 Starting Picard 0.11 from
 'C:\\Program Files\\MusicBrainz Picard\\library.zip\\picard\\tagger.pyo'
 D: <sip.voidptr object at 0x009B9650> 16:00:08 Loading gettext
 translation, localedir='C:\\Program Files\\MusicBrainz Picard\\locale'
 D: <sip.voidptr object at 0x009B9650> 16:00:08 Plugin directory
 'C:\\Documents and Settings\\Sparks\\Application
 Data\\MusicBrainz\\Picard\\plugins' doesn't exist
 D: <sip.voidptr object at 0x009B9650> 16:00:08 Starting the browser
 integration (port 8000)
 ]

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Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:7>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Line breaks:

 D: <sip.voidptr object at 0x009B9650> 16:00:08 Starting Picard 0.11 from
 'C:\\Program Files\\MusicBrainz Picard\\library.zip\\picard\\tagger.pyo'

 D: <sip.voidptr object at 0x009B9650> 16:00:08 Loading gettext
 translation, localedir='C:\\Program Files\\MusicBrainz Picard\\locale'

 D: <sip.voidptr object at 0x009B9650> 16:00:08 Plugin directory
 'C:\\Documents and Settings\\Sparks\\Application
 Data\\MusicBrainz\\Picard\\plugins' doesn't exist

 D: <sip.voidptr object at 0x009B9650> 16:00:08 Starting the browser
 integration (port 8000)

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:8>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Here's a video of it in action:

 http://spark-link.co.uk/qBa59o

 Go figure =/

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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Just had a stroke of genius which i completely forgot which renders me
 stupid lol.

 Windows event log >.<

 Faulting application picard.exe, version 0.11.0.0, faulting module
 cplsp.dll, version 7.7.2.4, fault address 0x0000bbd7.

--
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Full event viewer log:

 Event Type:     Error
 Event Source:   Application Error
 Event Category: None
 Event ID:       1000
 Date:           11/07/2009
 Time:           16:09:31
 User:           N/A
 Computer:       SPARKY
 Description:
 Faulting application picard.exe, version 0.11.0.0, faulting module
 cplsp.dll, version 7.7.2.4, fault address 0x0000bbd7.

 For more information, see Help and Support Center at
 http://go.microsoft.com/fwlink/events.asp.
 Data:
 0000: 41 70 70 6c 69 63 61 74   Applicat
 0008: 69 6f 6e 20 46 61 69 6c   ion Fail
 0010: 75 72 65 20 20 70 69 63   ure  pic
 0018: 61 72 64 2e 65 78 65 20   ard.exe
 0020: 30 2e 31 31 2e 30 2e 30   0.11.0.0
 0028: 20 69 6e 20 63 70 6c 73    in cpls
 0030: 70 2e 64 6c 6c 20 37 2e   p.dll 7.
 0038: 37 2e 32 2e 34 20 61 74   7.2.4 at
 0040: 20 6f 66 66 73 65 74 20    offset
 0048: 30 30 30 30 62 62 64 37   0000bbd7
 0050: 0d 0a                     ..

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Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:11>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 er... ignore the bit after: For more information, see Help an...

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Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:13>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 btw, in case u dont wonna dl the file:

 http://spark-link.co.uk/resources/1172009_1612_13.avi

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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by voiceinsideyou):

 cplsp.dll is not part of Picard. At first glance, it looks to me that
 you're using CyberPatrol SurfControl and that it's breaking Picard by
 inserting itself into your Windows network layer and then doing something
 incorrect. Since that's not part of Picard, I 'm not convinced there's
 much that can be done to fix this in Picard.

 If the above is the case, I suggest you try disabling CP, or adding an
 exception for Picard; (maybe even re-installing CP) and see if the problem
 goes away.

--
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  new        
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:                                      |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Comment (by anonymous):

 Spot on.  I uninstalled CP as it was only on here for remote
 administration purposes.

--
Ticket URL: <http://bugs.musicbrainz.org/ticket/5232#comment:16>
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#5232: Crashing during PUID lookups and [loading track information]
-------------------------------------------------+--------------------------
  Reporter:  anonymous                           |       Owner:            
      Type:  bug                                 |      Status:  closed    
  Priority:  normal                              |   Milestone:            
 Component:  Picard Tagger                       |     Version:  Picard 0.11
Resolution:  invalid                             |    Keywords:            
   Browser:  Netscape, Firefox, Mozilla (Gecko)  |          Os:  Windows XP
-------------------------------------------------+--------------------------
Changes (by voiceinsideyou):

  * status:  new => closed
  * resolution:  => invalid

Comment:

 It'd be interesting to know why it caused that behaviour though; perhaps
 worth raising with CyberPatrol themselves?

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