[moderated] Download Problem

[Lisa McCormack]

I've tried several times to download Open Office. It downloads but then
aborts with the message "Windows has found a problem with this file."
"Name OOo_3.1.1_win32Intel_install_wJRE-en-US.exe." "Publisher: Unknown
Publisher." "This file was blocked because it does not have a valid
digital signature that verifies its publisher."

What should I do?


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[M Henri Day]

2009/11/7 Lisa McCormack <lisamc@...>

> I've tried several times to download Open Office. It downloads but then
> aborts with the message "Windows has found a problem with this file." "Name
> OOo_3.1.1_win32Intel_install_wJRE-en-US.exe." "Publisher: Unknown
> Publisher." "This file was blocked because it does not have a valid digital
> signature that verifies its publisher."
>
> What should I do?


Lisa, doesn't your Windows OS (are you using Vista ?) offer you the option
to proceed, something against which, however, it recommends (in rather
strong terms) ? If so, just select this option and follow the succeeding
prompts....

Henri

[Barbara Duprey]

Lisa McCormack wrote:
> I've tried several times to download Open Office. It downloads but
> then aborts with the message "Windows has found a problem with this
> file." "Name OOo_3.1.1_win32Intel_install_wJRE-en-US.exe." "Publisher:
> Unknown Publisher." "This file was blocked because it does not have a
> valid digital signature that verifies its publisher."
>
> What should I do?

This is usually a symptom of an overactive antivirus program. If you are
downloading OOo from the official website, www.openoffice.org (make sure
not to use a similarly-named imitation), you can safely do the following:

    * After downloading (which you apparently have already done),
      DISCONNECT COMPLETELY from the internet.
    * Turn off your antivirus program (and if necessary, your firewall).
    * Install OOo.
    * When installation is complete, turn the antivirus program (and
      firewall) back on.
    * Reconnect to the internet.

Make sure you are never connected to the internet without your firewall
and antivirus programs working!

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[NoOp-4]

On 11/07/2009 06:58 AM, Lisa McCormack wrote:
> I've tried several times to download Open Office. It downloads but then
> aborts with the message "Windows has found a problem with this file."
> "Name OOo_3.1.1_win32Intel_install_wJRE-en-US.exe." "Publisher: Unknown
> Publisher." "This file was blocked because it does not have a valid
> digital signature that verifies its publisher."
>
> What should I do?

The same will occur if you update a Microsoft Works program - see:

http://support.microsoft.com/kb/933744
[Error message when you click Office Update in Works on a Windows
Vista-based computer: "ident.cab file does not have a valid digital
signature - user cannot proceed"]
and
<http://windows.microsoft.com/en-US/windows-vista/What-is-User-Account-Control>

You'll need to log in and install using an administrator account.
Please see:
http://download.openoffice.org/common/instructions.html
for OpenOffice.org installation instructions.

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