A note to Nabble users, and forum issues

[Chris Robinson-5]

Since I'm still seeing messages pop up on Nabble asking for help that aren't
in the lists messages, I wanted to throw out an explicit heads-up about it.

********
If you're posting to the openal or openal-devel lists through the nabble.com
web interface, your messages aren't getting to people who don't read via
nabble.com. If you're using nabble, I'd recommend instead going to

http://opensource.creative.com/mailman/listinfo/openal
or
http://opensource.creative.com/mailman/listinfo/openal-devel

signing up, then posting here through email. You can even check the archives
through those links to see if your messages have gotten through or not. We're
not ignoring you guys, we just can't hear you. :)
********

I think it's a bit troublesome for Creative to provide links to the nabble
interface for these lists, when sending messages through it silently fails.
IIRC, Dan said it's because of the email address nabble posts come from aren't
registered for the lists are are thusly dropped.. is there any possibility of
allowing the messages through?

On a similar note, I'm (still) seeing an alarming number of "empty" messages
getting posted to Creative's OpenAL forums. I'm pretty sure it's due to people
habitually hitting reply, going to the bottom of the message (or staying at
the top :P) and adding their reply.. outside of the <div></div>s so the
message is lost. I'm sure I'm not the only one who thinks that must be
incredibly frustrating to people wanting help, especially if you're not
familiar with HTML mark-up (though it's still a bit frustrating to those of us
that are, too..). Worse when you realize it could be causing people to drop
OpenAL and go with alternatives..

I'd seriously ask if Creative is at all open to the idea of dropping the
forums and going back to these mailing lists, which everyone seems to prefer
anyway. Most of the public help I've seen given is through these mailing lists
and in IRC (<plug>#openal on Freenode</plug>).

If Creative wants a "web forum", then how about setting up a simple web
interface that sends (non-HTML) messages to these mailing lists, like nabble?
I'd imagine that's easier to get running than a "mailing list" that sends
to/receives from a forum, and be functionally the same.


I'm sorry to get all critical, but I hope you guys can understand my concerns,
at least. If people have trouble asking for/getting help, it can't be good to
the future up-take of OpenAL.

- Chris
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[Daniel PEACOCK]

Hi Chris,

> I think it's a bit troublesome for Creative to provide links to the
nabble
> interface for these lists, when sending messages through it silently
fails.
> IIRC, Dan said it's because of the email address nabble posts come
> from aren't
> registered for the lists are are thusly dropped.. is there any
possibility of
> allowing the messages through?

I'm not sure.  Does anyone know what email addresses are used when nabble
posts to the list?

> On a similar note, I'm (still) seeing an alarming number of "empty"
messages
> getting posted to Creative's OpenAL forums. I'm pretty sure it's dueto
people
> habitually hitting reply, going to the bottom of the message (or staying
at
> the top :P) and adding their reply.. outside of the <div></div>s so the
> message is lost. I'm sure I'm not the only one who thinks that must be
> incredibly frustrating to people wanting help, especially if you're not
> familiar with HTML mark-up (though it's still a bit frustrating to
> those of us)

I agree that the forum is not working well.  (FYI ... you should see a rich
text editor tool bar that allows you to do simple text formatting, but this
only seems to appear when using certain browsers -- maybe IE only I'm not
sure).

> I'd seriously ask if Creative is at all open to the idea of dropping the
> forums and going back to these mailing lists, which everyone seems to
prefer
> anyway. Most of the public help I've seen given is through these
> mailing lists
> and in IRC (<plug>#openal on Freenode</plug>).

I'll remove the web forums.

Dan

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