ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?

[RaviRaj]

Hello All,

We have our current test system on ARS 7.5 Patch 001, no issues, very
stable.



Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
ARERR 2 (Undefined Error) and encountering serious server crashes,
(Where we used the same spreadsheets to upload on Test System ARS 7.5
Patch 001 without any problems,now working with BMC Rep to resolve
this issue of server crashes and ARERR 2 on pre-production
system.Might be hardware fault as well, but do see undefined ARERR 2
in the error log files and frequent server crashes.



Now based on these facts we are planning to start a fresh build of
Production System, But kind of confused ?

Since, we experienced our TEST System is stable is on Patch 001 and
Patch 002 unstable in our environment and having issues, and new Patch
available Patch 003, which should I go for, What would be my best
bet ?



Please advise,

Thanks,

Raj

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[patchsk]

We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.

On Nov 10, 5:06 pm, Raj <ravi6...@...> wrote:

> Hello All,
>
> We have our current test system on ARS 7.5 Patch 001, no issues, very
> stable.
>
> Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> ARERR 2 (Undefined Error) and encountering serious server crashes,
> (Where we used the same spreadsheets to upload on Test System ARS 7.5
> Patch 001 without any problems,now working with BMC Rep to resolve
> this issue of server crashes and ARERR 2 on pre-production
> system.Might be hardware fault as well, but do see undefined ARERR 2
> in the error log files and frequent server crashes.
>
> Now based on these facts we are planning to start a fresh build of
> Production System, But kind of confused ?
>
> Since, we experienced our TEST System is stable is on Patch 001 and
> Patch 002 unstable in our environment and having issues, and new Patch
> available Patch 003, which should I go for, What would be my best
> bet ?
>
> Please advise,
>
> Thanks,
>
> Raj
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
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[Boyd, Rebecca E.]

We were on 7.5 patch 2 (VM, Windows 2008, Oracle 10) & moved to patch 003. We did not experience server crashes on either patch.


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of patchsk
Sent: Wednesday, November 11, 2009 3:50 AM
To: arslist@...
Subject: Re: ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?


We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.

On Nov 10, 5:06 pm, Raj <ravi6...@...> wrote:

> Hello All,
>
> We have our current test system on ARS 7.5 Patch 001, no issues, very
> stable.
>
> Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> ARERR 2 (Undefined Error) and encountering serious server crashes,
> (Where we used the same spreadsheets to upload on Test System ARS 7.5
> Patch 001 without any problems,now working with BMC Rep to resolve
> this issue of server crashes and ARERR 2 on pre-production
> system.Might be hardware fault as well, but do see undefined ARERR 2
> in the error log files and frequent server crashes.
>
> Now based on these facts we are planning to start a fresh build of
> Production System, But kind of confused ?
>
> Since, we experienced our TEST System is stable is on Patch 001 and
> Patch 002 unstable in our environment and having issues, and new Patch
> available Patch 003, which should I go for, What would be my best
> bet ?
>
> Please advise,
>
> Thanks,
>
> Raj
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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[RaviRaj]

**

Thank you for the reply, Opened a ticket with BMC on the same and sent the logs to them, waiting for them to analyze. Also, asked them to get me a debug build as you mentioned, to understand the crashes.

 

On Wed, Nov 11, 2009 at 3:50 AM, patchsk <[e-mail]> wrote:

We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.

On Nov 10, 5:06 pm, Raj <ravi6...@...> wrote:
> Hello All,
>
> We have our current test system on ARS 7.5 Patch 001, no issues, very
> stable.
>
> Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> ARERR 2 (Undefined Error) and encountering serious server crashes,
> (Where we used the same spreadsheets to upload on Test System ARS 7.5
> Patch 001 without any problems,now working with BMC Rep to resolve
> this issue of server crashes and ARERR 2 on pre-production
> system.Might be hardware fault as well, but do see undefined ARERR 2
> in the error log files and frequent server crashes.
>
> Now based on these facts we are planning to start a fresh build of
> Production System, But kind of confused ?
>
> Since, we experienced our TEST System is stable is on Patch 001 and
> Patch 002 unstable in our environment and having issues, and new Patch
> available Patch 003, which should I go for, What would be my best
> bet ?
>
> Please advise,
>
> Thanks,
>
> Raj
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor%3Armisoluti...@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor%3Armisolutions@... ARSlist: "Where the Answers Are"

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