ARVALIDATE Cache and Performance Issues

We upgraded from 6.3 to 7.1 recently without changing any workflow or
functions.   Since that time, our server keeps hanging and sometimes
crashing.   We realized that we didn't have enough CPUs for 7.1 last
week and so we added additional CPUs and oddly enough it just made our
situation worse.   We have contacted BMC but they are not responding
very quickly and we have done everything that they have come back
with.   Looking at our API logs, we noticed that ARValidateCache is
showing up quite frequently.  Can anyone please explain to me what
that means or what it applies to.   I read in the manuals about it,
but I would like to know more about the purpose and why it would keep
showing up everytime we start having a server freeze.

Thank you

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Sorry that should be ARValidateFormCache

On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:

> We upgraded from 6.3 to 7.1 recently without changing any workflow or
> functions.   Since that time, our server keeps hanging and sometimes
> crashing.   We realized that we didn't have enough CPUs for 7.1 last
> week and so we added additional CPUs and oddly enough it just made our
> situation worse.   We have contacted BMC but they are not responding
> very quickly and we have done everything that they have come back
> with.   Looking at our API logs, we noticed that ARValidateCache is
> showing up quite frequently.  Can anyone please explain to me what
> that means or what it applies to.   I read in the manuals about it,
> but I would like to know more about the purpose and why it would keep
> showing up everytime we start having a server freeze.
>
> Thank you
>
> ___________________________________________________________________________­____
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"

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[LJ LongWing (Head)]

Jaimie,
Did you upgrade just the server or the clients as well?  What patch of 7.1
did you go to, are you Native clients or Mid-Tier.  I seem to remember a bug
in the initial release 7.1, or was it with mismatched client/server...but
either way the client re-cached EVERY time a form was opened instead of
using its already received cache...

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@...] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 7:20 AM
To: arslist@...
Subject: Re: ARVALIDATE Cache and Performance Issues

Sorry that should be ARValidateFormCache

On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:

> We upgraded from 6.3 to 7.1 recently without changing any workflow or
> functions.   Since that time, our server keeps hanging and sometimes
> crashing.   We realized that we didn't have enough CPUs for 7.1 last
> week and so we added additional CPUs and oddly enough it just made our
> situation worse.   We have contacted BMC but they are not responding
> very quickly and we have done everything that they have come back
> with.   Looking at our API logs, we noticed that ARValidateCache is
> showing up quite frequently.  Can anyone please explain to me what
> that means or what it applies to.   I read in the manuals about it,
> but I would like to know more about the purpose and why it would keep
> showing up everytime we start having a server freeze.
>
> Thank you
>
> ______________________________________________________________________
> _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"

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This is the client checking to see if the cache you have is the most up to
date information you have on the workflow. If there is a newer version on
the AR Server then it will issue an ARExport etc.

If you believe the workflow has not changed then make sure you delete your
local .arv and .arf files.

Kind regards
Danny

> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
>> We upgraded from 6.3 to 7.1 recently without changing any workflow or
>> functions.   Since that time, our server keeps hanging and sometimes
>> crashing.   We realized that we didn't have enough CPUs for 7.1 last
>> week and so we added additional CPUs and oddly enough it just made our
>> situation worse.   We have contacted BMC but they are not responding
>> very quickly and we have done everything that they have come back
>> with.   Looking at our API logs, we noticed that ARValidateCache is
>> showing up quite frequently.  Can anyone please explain to me what
>> that means or what it applies to.   I read in the manuals about it,
>> but I would like to know more about the purpose and why it would keep
>> showing up everytime we start having a server freeze.
>>
>> Thank you
>>
>> ___________________________________________________________________________­____
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers
>> Are"
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"
>

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We updated both at the same time to patch 7.  We are using mid-tier,
native clients, but more users go through Citrix which is also version
7.1.

do you remember if there was a fix for that?

On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:

> Jaimie,
> Did you upgrade just the server or the clients as well?  What patch of 7.1
> did you go to, are you Native clients or Mid-Tier.  I seem to remember a bug
> in the initial release 7.1, or was it with mismatched client/server...but
> either way the client re-cached EVERY time a form was opened instead of
> using its already received cache...
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:20 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > We upgraded from 6.3 to 7.1 recently without changing any workflow or
> > functions.   Since that time, our server keeps hanging and sometimes
> > crashing.   We realized that we didn't have enough CPUs for 7.1 last
> > week and so we added additional CPUs and oddly enough it just made our
> > situation worse.   We have contacted BMC but they are not responding
> > very quickly and we have done everything that they have come back
> > with.   Looking at our API logs, we noticed that ARValidateCache is
> > showing up quite frequently.  Can anyone please explain to me what
> > that means or what it applies to.   I read in the manuals about it,
> > but I would like to know more about the purpose and why it would keep
> > showing up everytime we start having a server freeze.
>
> > Thank you
>
> > ______________________________________________________________________
> > _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> ___________________________________________________________________________­_
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> ___________________________________________________________________________­____
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"- Hide quoted text -
>
> - Show quoted text -

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[LJ LongWing (Head)]

Which patch?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@...] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 7:50 AM
To: arslist@...
Subject: Re: ARVALIDATE Cache and Performance Issues

We updated both at the same time to patch 7.  We are using mid-tier, native
clients, but more users go through Citrix which is also version 7.1.

do you remember if there was a fix for that?

On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:

> Jaimie,
> Did you upgrade just the server or the clients as well?  What patch of
> 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> remember a bug in the initial release 7.1, or was it with mismatched
> client/server...but either way the client re-cached EVERY time a form
> was opened instead of using its already received cache...
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:20 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > or functions.   Since that time, our server keeps hanging and
> > sometimes crashing.   We realized that we didn't have enough CPUs
> > for 7.1 last week and so we added additional CPUs and oddly enough
> > it just made our situation worse.   We have contacted BMC but they
> > are not responding very quickly and we have done everything that
> > they have come back with.   Looking at our API logs, we noticed that
> > ARValidateCache is showing up quite frequently.  Can anyone please
> > explain to me what that means or what it applies to.   I read in the
> > manuals about it, but I would like to know more about the purpose
> > and why it would keep showing up everytime we start having a server

freeze.

>
> > Thank you
>
> > ____________________________________________________________________
> > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > atwww.arslist.org Platinum Sponsor:rmisoluti...@... ARSlist:
> > "Where the Answers Are"
>
> ______________________________________________________________________
> _____­_
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> ______________________________________________________________________
> _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers
> Are"- Hide quoted text -
>
> - Show quoted text -

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Patch 7

On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:

> Which patch?
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:50 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> We updated both at the same time to patch 7.  We are using mid-tier, native
> clients, but more users go through Citrix which is also version 7.1.
>
> do you remember if there was a fix for that?
>
> On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > Jaimie,
> > Did you upgrade just the server or the clients as well?  What patch of
> > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > remember a bug in the initial release 7.1, or was it with mismatched
> > client/server...but either way the client re-cached EVERY time a form
> > was opened instead of using its already received cache...
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:20 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Sorry that should be ARValidateFormCache
>
> > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > or functions.   Since that time, our server keeps hanging and
> > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > it just made our situation worse.   We have contacted BMC but they
> > > are not responding very quickly and we have done everything that
> > > they have come back with.   Looking at our API logs, we noticed that
> > > ARValidateCache is showing up quite frequently.  Can anyone please
> > > explain to me what that means or what it applies to.   I read in the
> > > manuals about it, but I would like to know more about the purpose
> > > and why it would keep showing up everytime we start having a server
> freeze.
>
> > > Thank you
>
> > > ____________________________________________________________________
> > > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@... ARSlist:
> > > "Where the Answers Are"
>
> > ______________________________________________________________________
> > _____­_
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> > ______________________________________________________________________
> > _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers
> > Are"- Hide quoted text -
>
> > - Show quoted text -
>
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> ___________________________________________________________________________­____
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Also I checked the logs and the ARExport is not showing up every time
the ARValidateFormCache is showing up.

On Nov 3, 10:08 am, jaimie <jaimie...@...> wrote:

> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
>
>
>
>
>
> > Which patch?
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier, native
> > clients, but more users go through Citrix which is also version 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What patch of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > remember a bug in the initial release 7.1, or was it with mismatched
> > > client/server...but either way the client re-cached EVERY time a form
> > > was opened instead of using its already received cache...
>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@...] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@...
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > > or functions.   Since that time, our server keeps hanging and
> > > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > > it just made our situation worse.   We have contacted BMC but they
> > > > are not responding very quickly and we have done everything that
> > > > they have come back with.   Looking at our API logs, we noticed that
> > > > ARValidateCache is showing up quite frequently.  Can anyone please
> > > > explain to me what that means or what it applies to.   I read in the
> > > > manuals about it, but I would like to know more about the purpose
> > > > and why it would keep showing up everytime we start having a server
> > freeze.
>
> > > > Thank you
>
> > > > ____________________________________________________________________
> > > > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
> > > > "Where the Answers Are"
>
> > > ______________________________________________________________________
> > > _____­_
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> > > ______________________________________________________________________
> > > _____­____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers
> > > Are"- Hide quoted text -
>
> > > - Show quoted text -
>
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[LJ LongWing (Head)]

Ok....I would recommend writing an AL on your home page that checks if
$VERSION$ != "Expected version", and have it throw a message to the user
saying they need to upgrade, and run a log or send an email or something to
the admins so they can follow-up with those users....

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@...] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 8:08 AM
To: arslist@...
Subject: Re: ARVALIDATE Cache and Performance Issues

Patch 7

On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:

> Which patch?
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:50 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> We updated both at the same time to patch 7.  We are using mid-tier,
> native clients, but more users go through Citrix which is also version

7.1.

>
> do you remember if there was a fix for that?
>
> On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > Jaimie,
> > Did you upgrade just the server or the clients as well?  What patch
> > of
> > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > remember a bug in the initial release 7.1, or was it with mismatched
> > client/server...but either way the client re-cached EVERY time a
> > form was opened instead of using its already received cache...
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:20 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Sorry that should be ARValidateFormCache
>
> > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > or functions.   Since that time, our server keeps hanging and
> > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > it just made our situation worse.   We have contacted BMC but they
> > > are not responding very quickly and we have done everything that
> > > they have come back with.   Looking at our API logs, we noticed
> > > that ARValidateCache is showing up quite frequently.  Can anyone
> > > please explain to me what that means or what it applies to.   I
> > > read in the manuals about it, but I would like to know more about
> > > the purpose and why it would keep showing up everytime we start
> > > having a server
> freeze.
>
> > > Thank you
>
> > > __________________________________________________________________
> > > __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@... ARSlist:
> > > "Where the Answers Are"
>
> > ____________________________________________________________________
> > __
> > _____­_
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> > ____________________________________________________________________
> > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > atwww.arslist.org Platinum Sponsor:rmisoluti...@... ARSlist:
> > "Where the Answers
> > Are"- Hide quoted text -
>
> > - Show quoted text -
>
> ______________________________________________________________________
> _____­_
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>
> - Show quoted text -

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If we had any users on an older client it would only be about 15
users.  The remaining 400 go through Citrix and that client was
upgraded to 7.1 patch 7 all all of our Citrix servers.

On Nov 3, 10:21 am, LJ Longwing <lj.longw...@...> wrote:

> Ok....I would recommend writing an AL on your home page that checks if
> $VERSION$ != "Expected version", and have it throw a message to the user
> saying they need to upgrade, and run a log or send an email or something to
> the admins so they can follow-up with those users....
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:08 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
> > Which patch?
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier,
> > native clients, but more users go through Citrix which is also version
> 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What patch
> > > of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > remember a bug in the initial release 7.1, or was it with mismatched
> > > client/server...but either way the client re-cached EVERY time a
> > > form was opened instead of using its already received cache...
>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@...] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@...
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > > or functions.   Since that time, our server keeps hanging and
> > > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > > it just made our situation worse.   We have contacted BMC but they
> > > > are not responding very quickly and we have done everything that
> > > > they have come back with.   Looking at our API logs, we noticed
> > > > that ARValidateCache is showing up quite frequently.  Can anyone
> > > > please explain to me what that means or what it applies to.   I
> > > > read in the manuals about it, but I would like to know more about
> > > > the purpose and why it would keep showing up everytime we start
> > > > having a server
> > freeze.
>
> > > > Thank you
>
> > > > __________________________________________________________________
> > > > __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
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> > > - Show quoted text -
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The ARValidateFormCache will be executed everytime you open a form. It
will be a quick call if the cache is up to date and it will do an ARExport
if its not. If you are seeing ARValidateFormCache taking longer than half
a second then contact BMC. I found that on our system the ARExport hit the
server a lot harder than the ARValidateFormCache.

> Also I checked the logs and the ARExport is not showing up every time
> the ARValidateFormCache is showing up.
>
> On Nov 3, 10:08 am, jaimie <jaimie...@...> wrote:
>> Patch 7
>>
>> On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
>>
>>
>>
>>
>>
>> > Which patch?
>>
>> > -----Original Message-----
>> > From: Action Request System discussion list(ARSList)
>>
>> > [mailto:arsl...@...] On Behalf Of jaimie
>> > Sent: Tuesday, November 03, 2009 7:50 AM
>> > To: arsl...@...
>> > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > We updated both at the same time to patch 7.  We are using mid-tier,
>> native
>> > clients, but more users go through Citrix which is also version 7.1.
>>
>> > do you remember if there was a fix for that?
>>
>> > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
>> > > Jaimie,
>> > > Did you upgrade just the server or the clients as well?  What patch
>> of
>> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
>> > > remember a bug in the initial release 7.1, or was it with mismatched
>> > > client/server...but either way the client re-cached EVERY time a
>> form
>> > > was opened instead of using its already received cache...
>>
>> > > -----Original Message-----
>> > > From: Action Request System discussion list(ARSList)
>>
>> > > [mailto:arsl...@...] On Behalf Of jaimie
>> > > Sent: Tuesday, November 03, 2009 7:20 AM
>> > > To: arsl...@...
>> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > > Sorry that should be ARValidateFormCache
>>
>> > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
>> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
>> > > > or functions.   Since that time, our server keeps hanging and
>> > > > sometimes crashing.   We realized that we didn't have enough CPUs
>> > > > for 7.1 last week and so we added additional CPUs and oddly enough
>> > > > it just made our situation worse.   We have contacted BMC but they
>> > > > are not responding very quickly and we have done everything that
>> > > > they have come back with.   Looking at our API logs, we noticed
>> that
>> > > > ARValidateCache is showing up quite frequently.  Can anyone please
>> > > > explain to me what that means or what it applies to.   I read in
>> the
>> > > > manuals about it, but I would like to know more about the purpose
>> > > > and why it would keep showing up everytime we start having a
>> server
>> > freeze.
>>
>> > > > Thank you
>>
>> > > > ____________________________________________________________________
>> > > > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
>> > > > "Where the Answers Are"
>>
>> > > ______________________________________________________________________
>> > > _____­_
>> > > ___
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>>
>> > > ______________________________________________________________________
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>> > > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the
>> Answers
>> > > Are"- Hide quoted text -
>>
>> > > - Show quoted text -
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>> Are"- Hide quoted text -
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I have never run on a Citrix server before. Do all users share a home
directory? Would the cache files get removed at any point?

> If we had any users on an older client it would only be about 15
> users.  The remaining 400 go through Citrix and that client was
> upgraded to 7.1 patch 7 all all of our Citrix servers.
>
> On Nov 3, 10:21 am, LJ Longwing <lj.longw...@...> wrote:
>> Ok....I would recommend writing an AL on your home page that checks if
>> $VERSION$ != "Expected version", and have it throw a message to the user
>> saying they need to upgrade, and run a log or send an email or something
>> to
>> the admins so they can follow-up with those users....
>>
>>
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>>
>> [mailto:arsl...@...] On Behalf Of jaimie
>> Sent: Tuesday, November 03, 2009 8:08 AM
>> To: arsl...@...
>> Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> Patch 7
>>
>> On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
>> > Which patch?
>>
>> > -----Original Message-----
>> > From: Action Request System discussion list(ARSList)
>>
>> > [mailto:arsl...@...] On Behalf Of jaimie
>> > Sent: Tuesday, November 03, 2009 7:50 AM
>> > To: arsl...@...
>> > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > We updated both at the same time to patch 7.  We are using mid-tier,
>> > native clients, but more users go through Citrix which is also version
>> 7.1.
>>
>> > do you remember if there was a fix for that?
>>
>> > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
>> > > Jaimie,
>> > > Did you upgrade just the server or the clients as well?  What patch
>> > > of
>> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
>> > > remember a bug in the initial release 7.1, or was it with mismatched
>> > > client/server...but either way the client re-cached EVERY time a
>> > > form was opened instead of using its already received cache...
>>
>> > > -----Original Message-----
>> > > From: Action Request System discussion list(ARSList)
>>
>> > > [mailto:arsl...@...] On Behalf Of jaimie
>> > > Sent: Tuesday, November 03, 2009 7:20 AM
>> > > To: arsl...@...
>> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > > Sorry that should be ARValidateFormCache
>>
>> > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
>> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
>> > > > or functions.   Since that time, our server keeps hanging and
>> > > > sometimes crashing.   We realized that we didn't have enough CPUs
>> > > > for 7.1 last week and so we added additional CPUs and oddly enough
>> > > > it just made our situation worse.   We have contacted BMC but they
>> > > > are not responding very quickly and we have done everything that
>> > > > they have come back with.   Looking at our API logs, we noticed
>> > > > that ARValidateCache is showing up quite frequently.  Can anyone
>> > > > please explain to me what that means or what it applies to.   I
>> > > > read in the manuals about it, but I would like to know more about
>> > > > the purpose and why it would keep showing up everytime we start
>> > > > having a server
>> > freeze.
>>
>> > > > Thank you
>>
>> > > > __________________________________________________________________
>> > > > __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
>> > > > "Where the Answers Are"
>>
>> > > ____________________________________________________________________
>> > > __
>> > > _____­_
>> > > ___
>> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> > > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>>
>> > > ____________________________________________________________________
>> > > __ _____­____ UNSUBSCRIBE or access ARSlist Archives
>> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@... ARSlist:
>> > > "Where the Answers
>> > > Are"- Hide quoted text -
>>
>> > > - Show quoted text -
>>
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>> > _____­_
>> > ___
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>> > - Show quoted text -
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[LJ LongWing (Head)]

Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not
mistaken is a 'resource intensive' action...you didn't say if you were ITSM
or not, but those forms are huge and could in theory cause problems.  Are
you guys Windows/Solaris/...?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@...] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 8:31 AM
To: arslist@...
Subject: Re: ARVALIDATE Cache and Performance Issues

If we had any users on an older client it would only be about 15 users.  The
remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7
all all of our Citrix servers.

On Nov 3, 10:21 am, LJ Longwing <lj.longw...@...> wrote:

> Ok....I would recommend writing an AL on your home page that checks if
> $VERSION$ != "Expected version", and have it throw a message to the
> user saying they need to upgrade, and run a log or send an email or
> something to the admins so they can follow-up with those users....
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:08 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
> > Which patch?
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier,
> > native clients, but more users go through Citrix which is also
> > version
> 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What
> > > patch of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > remember a bug in the initial release 7.1, or was it with
> > > mismatched client/server...but either way the client re-cached
> > > EVERY time a form was opened instead of using its already received

cache...

>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@...] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@...
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any
> > > > workflow or functions.   Since that time, our server keeps
> > > > hanging and sometimes crashing.   We realized that we didn't
> > > > have enough CPUs for 7.1 last week and so we added additional
> > > > CPUs and oddly enough it just made our situation worse.   We
> > > > have contacted BMC but they are not responding very quickly and
> > > > we have done everything that they have come back with.   Looking
> > > > at our API logs, we noticed that ARValidateCache is showing up
> > > > quite frequently.  Can anyone please explain to me what that
> > > > means or what it applies to.   I read in the manuals about it,
> > > > but I would like to know more about the purpose and why it would
> > > > keep showing up everytime we start having a server
> > freeze.
>
> > > > Thank you
>
> > > > ________________________________________________________________
> > > > __ __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
> > > > "Where the Answers Are"
>
> > > __________________________________________________________________
> > > __
> > > __
> > > _____­_
> > > ___
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> > > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> > > __________________________________________________________________
> > > __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@... ARSlist:
> > > "Where the Answers
> > > Are"- Hide quoted text -
>
> > > - Show quoted text -
>
> > ____________________________________________________________________
> > __
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We are not using any ITSM applications, its all custom forms.   We are
on AIX and using Oracle 10g R3.

On Nov 3, 10:39 am, LJ Longwing <lj.longw...@...> wrote:

> Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not
> mistaken is a 'resource intensive' action...you didn't say if you were ITSM
> or not, but those forms are huge and could in theory cause problems.  Are
> you guys Windows/Solaris/...?
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@...] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:31 AM
> To: arsl...@...
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> If we had any users on an older client it would only be about 15 users.  The
> remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7
> all all of our Citrix servers.
>
> On Nov 3, 10:21 am, LJ Longwing <lj.longw...@...> wrote:
> > Ok....I would recommend writing an AL on your home page that checks if
> > $VERSION$ != "Expected version", and have it throw a message to the
> > user saying they need to upgrade, and run a log or send an email or
> > something to the admins so they can follow-up with those users....
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@...] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 8:08 AM
> > To: arsl...@...
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Patch 7
>
> > On Nov 3, 9:58 am, LJ Longwing <lj.longw...@...> wrote:
> > > Which patch?
>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@...] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:50 AM
> > > To: arsl...@...
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > We updated both at the same time to patch 7.  We are using mid-tier,
> > > native clients, but more users go through Citrix which is also
> > > version
> > 7.1.
>
> > > do you remember if there was a fix for that?
>
> > > On Nov 3, 9:42 am, LJ Longwing <lj.longw...@...> wrote:
> > > > Jaimie,
> > > > Did you upgrade just the server or the clients as well?  What
> > > > patch of
> > > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > > remember a bug in the initial release 7.1, or was it with
> > > > mismatched client/server...but either way the client re-cached
> > > > EVERY time a form was opened instead of using its already received
> cache...
>
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
>
> > > > [mailto:arsl...@...] On Behalf Of jaimie
> > > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > > To: arsl...@...
> > > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > > Sorry that should be ARValidateFormCache
>
> > > > On Nov 3, 9:17 am, jaimie <jaimie...@...> wrote:
> > > > > We upgraded from 6.3 to 7.1 recently without changing any
> > > > > workflow or functions.   Since that time, our server keeps
> > > > > hanging and sometimes crashing.   We realized that we didn't
> > > > > have enough CPUs for 7.1 last week and so we added additional
> > > > > CPUs and oddly enough it just made our situation worse.   We
> > > > > have contacted BMC but they are not responding very quickly and
> > > > > we have done everything that they have come back with.   Looking
> > > > > at our API logs, we noticed that ARValidateCache is showing up
> > > > > quite frequently.  Can anyone please explain to me what that
> > > > > means or what it applies to.   I read in the manuals about it,
> > > > > but I would like to know more about the purpose and why it would
> > > > > keep showing up everytime we start having a server
> > > freeze.
>
> > > > > Thank you
>
> > > > > ________________________________________________________________
> > > > > __ __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
> > > > > "Where the Answers Are"
>
> > > > __________________________________________________________________
> > > > __
> > > > __
> > > > _____­_
> > > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > > > Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"
>
> > > > __________________________________________________________________
> > > > __ __ _____­____ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@... ARSlist:
> > > > "Where the Answers
> > > > Are"- Hide quoted text -
>
> > > > - Show quoted text -
>
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[LJ LongWing (Head)]

All,
I'm pleased to announce that the ARInside team has successfully completed
the milestones set forth for 3.0.  This milestone simply wanted ARInside to
support all of the updates to Remedy since its last release.  2.07.02
addressed version 7.0.1, 3.0 will support up to 7.5.  I beg you, please go
out and check out the new features and report any bugs you find, if we don't
get any bug reports against RC1 it will become the 3.0 release.  Thank for
your time on testing this latest beta cycle.

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