ATTENTION: Train from Airport to Roma Termini might cost 11 + 50 EURO!

[Peter Junge-3]

Hi,

I just fell into a annoying pitfall while I was travelling from Fumicino
Airport to Roma Termini. I bought the train ticket at a little office
near the platform and then I just went to train and entered it. There's
no gate to access the platform but later in the train the conductor
informed me that there was a tiny box somewhere, which I had to find to
stamp the ticket. I was not aware of this, hence I was charged a 50 Euro
fine. The woman at the ticket office also gave me no hint, one just have
to read the back of the ticket, which I didn't do after 20 hours travel
from Beijing. For me this is almost a scandal, as the conductor already
had several handwritten invoices for the fine prepared in advance, hence
this seems to happen frequently.

SO! BE AWARE!

As I want to complain about this, I would also be interested if this
happened to someone else.

Our Italian friends I would like to ask, if you know where to complain
about this, the conductor didn't gave any information.

Best regards,
Peter

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[Andrea Pescetti]

Peter Junge wrote:
> later in the train the conductor
> informed me that there was a tiny box somewhere, which I had to find to
> stamp the ticket. I was not aware of this, hence I was charged a 50 Euro
> fine.

Yes, in Italy it's mandatory to stamp your ticket (not only the airport
ticket; this holds for almost all train tickets!) in the machines. There
are yellow machines ("obliteratrici") at the stations and you are indeed
fined if you forget to stamp your ticket. While some tickets do not need
validation, I recommend that you stay on the safe side and validate all
tickets, even when it is optional to do it.

> Our Italian friends I would like to ask, if you know where to complain
> about this, the conductor didn't gave any information.

On trenitalia.com you can file a complaint that will be addressed within
30 days. However, since the rule is written on the back and front of all
tickets (often in English too) it's quite hard that they admit they did
something wrong in your case. Unfortunately, filing a complaint often
requires that you send the original ticket at some point in the process,
so if your company is reimbursing it and you need to give the original
to your company this is yet another obstacle.

Regards,
  Andrea Pescetti - Italian N-L Project Lead.


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[Jesús Corrius]

Fortunately I validated the ticket, but nobody asked me for it once
inside the train.
I might look as a native Italian and they only do that to tourists :P

2009/11/2 Peter Junge <peter.junge@...>:

> Hi,
>
> I just fell into a annoying pitfall while I was travelling from Fumicino
> Airport to Roma Termini. I bought the train ticket at a little office near
> the platform and then I just went to train and entered it. There's no gate
> to access the platform but later in the train the conductor informed me that
> there was a tiny box somewhere, which I had to find to stamp the ticket. I
> was not aware of this, hence I was charged a 50 Euro fine. The woman at the
> ticket office also gave me no hint, one just have to read the back of the
> ticket, which I didn't do after 20 hours travel from Beijing. For me this is
> almost a scandal, as the conductor already had several handwritten invoices
> for the fine prepared in advance, hence this seems to happen frequently.
>
> SO! BE AWARE!
>
> As I want to complain about this, I would also be interested if this
> happened to someone else.
>
> Our Italian friends I would like to ask, if you know where to complain about
> this, the conductor didn't gave any information.
>
> Best regards,
> Peter
>
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> To unsubscribe, e-mail: conference-unsubscribe@...
> For additional commands, e-mail: conference-help@...
>
>

--
Jesús Corrius
http://www.corrius.org

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[Davide Dozza]

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Hash: SHA1

Hi Peter,

I'm really really sorry about that. We really forgot to remind you to
stamp the ticket because it's a way in use since 20 years.

Davide


Peter Junge ha scritto:

> Hi,
>
> I just fell into a annoying pitfall while I was travelling from Fumicino
> Airport to Roma Termini. I bought the train ticket at a little office
> near the platform and then I just went to train and entered it. There's
> no gate to access the platform but later in the train the conductor
> informed me that there was a tiny box somewhere, which I had to find to
> stamp the ticket. I was not aware of this, hence I was charged a 50 Euro
> fine. The woman at the ticket office also gave me no hint, one just have
> to read the back of the ticket, which I didn't do after 20 hours travel
> from Beijing. For me this is almost a scandal, as the conductor already
> had several handwritten invoices for the fine prepared in advance, hence
> this seems to happen frequently.
>
> SO! BE AWARE!
>
> As I want to complain about this, I would also be interested if this
> happened to someone else.
>
> Our Italian friends I would like to ask, if you know where to complain
> about this, the conductor didn't gave any information.
>
> Best regards,
> Peter
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: conference-unsubscribe@...
> For additional commands, e-mail: conference-help@...
>

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[Christian Lohmaier-2]

Hi *,

On Mon, Nov 2, 2009 at 11:38 AM, Davide Dozza <davide@...> wrote:
>
> I'm really really sorry about that. We really forgot to remind you to
> stamp the ticket because it's a way in use since 20 years.

That's reminds me of Lyon - where you're supposed to put the ticket
into the machine whenever you change the busline/metro.. Contrary to
e.g. Munich where you stamp the ticket only once...

Little differences that are obvious for the organizers, but can cause
quite a headache for tourists.

There really should be "public transportation for dummies" on the
conference pages (When standing in front of the ticket machine I tried
to use it as a touchscreen, like I've come accustomed to with many
ATMs until I realized that scroll-thingie :-)

Preferably with a small overview regarding the different ticket
options (single trip vs day ticket vs group tickets,...)

ciao
Christian (who unfortunately cannot attend this year :-(()

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