Anyone using the approval system?

[Elizabeth-20]

If so, have you experienced any inconsistent behavior with it?

We've been running into some problems with a site we built for a
client in Farcry 4 and later upgraded to 5 (this has happened in
both).

Approval requests and notifications are extremely inconsistent,
sometimes arriving as much as a day late, sometimes not at all.

Our client complains of submitting items for approval and having all
the Contributor's changes vanish if the Publisher opens and edits the
document rather than simply sending it live.

Most worrying, in testing this, we can log in in multiple browsers as
different users and overwrite each other's changes on the same
document dozens of times without any indication that the document is
even supposed to be locked. This doesn't seem dependent on hierarchy -
a Contributor can overwrite a SysAdmin as easily as the opposite can
happen.

We've been able to reproduce this behavior regularly enough that we're
certain it wasn't a one-time fluke, but not reliably enough to report
it as a bug, as the same steps usually produce no problem at all.

Just wondering if anyone else has encountered anything similar and if
so, was there a fix?

Thanks!


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[modius]

Elizabeth wrote:
> Approval requests and notifications are extremely inconsistent,
> sometimes arriving as much as a day late, sometimes not at all.

The approval email is sent once the user requests approval -- any
delay in the delivery is likely due to something in the set up of CF
or the associated SMTP.

> Our client complains of submitting items for approval and having all
> the Contributor's changes vanish if the Publisher opens and edits the
> document rather than simply sending it live.

Not sure how this could happen -- its certainly not expected
behaviour.  Please raise an issue here, with specific steps to
reproduce and we'll prioritise a fix:
http://bugs.farcrycms.org/browse/FC

> Most worrying, in testing this, we can log in in multiple browsers as
> different users and overwrite each other's changes on the same
> document dozens of times without any indication that the document is
> even supposed to be locked. This doesn't seem dependent on hierarchy -
> a Contributor can overwrite a SysAdmin as easily as the opposite can
> happen.

You should not be able to edit a locked content item.  And only
someone with the ability to approve the content or is the existing
user who locked the content, should be able to unlock the content item
for editing.

Please raise an issue here, with specific steps to reproduce and we'll
prioritise a fix:
http://bugs.farcrycms.org/browse/FC

> Just wondering if anyone else has encountered anything similar and if
> so, was there a fix?

It's not an issue we're aware of -- doesn't mean its not happening
though ;)  Please raise issues as you find them in the bug tracker.
The more reports we have for a specific problem, the quicker we can
hunt it down.

All the best,

-- geoff
http://www.daemon.com.au/
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