Asking for RIS 2.0 patch under Windows XP

[Alan0722]

Dear All,

I have probelm to excute RIS 2.0 that enclosed with original package under Windows XP system. On the other hand, I found one patch on Lego officical site, but it doesn't work when I installed it. And, seems that patch is not for that purpose.

Can anyone help me to this issue? Either tell where I can download the proper patch or full installer?

You reply would be much appreciated & great thanks!

Alan  

[Morten H Pedersen]

I have probably the same problem? Get the error message:

A critical error has occurred. You may be running out of memory, or you may need
to reinstall Robotics Invention System 2.0

I think a Windows update patch has done the thing, since it used to run on one
of my XP pc's but suddenly stopped working and I now get the same error when
installed it on another pc.

I hope LEGO realizes that it is not fair nor acceptable to their customers if
they abandon RCX support in the future - taking the huge installed base into
consideration

Regards

Morten


In lugnet.robotics, Alan0722 <ac0722@...> wrote:

> Dear All,
>
> I have probelm to excute RIS 2.0 that enclosed with original package under
> Windows XP system. On the other hand, I found one patch on Lego officical
> site, but it doesn't work when I installed it. And, seems that patch is not
> for that purpose.
>
> Can anyone help me to this issue? Either tell where I can download the
> proper patch or full installer?
>
> You reply would be much appreciated & great thanks!
>
> Alan

[linmix]

You should contact LEGO directly through the contact form on their
website. They are always very helpful and may be able to point you in
the right direction

linmix

2008/7/7 Morten H Pedersen <mhp@...>:

>
> I have probably the same problem? Get the error message:
>
> A critical error has occurred. You may be running out of memory, or you may need
> to reinstall Robotics Invention System 2.0
>
> I think a Windows update patch has done the thing, since it used to run on one
> of my XP pc's but suddenly stopped working and I now get the same error when
> installed it on another pc.
>
> I hope LEGO realizes that it is not fair nor acceptable to their customers if
> they abandon RCX support in the future - taking the huge installed base into
> consideration
>
> Regards
>
> Morten
>
>
> In lugnet.robotics, Alan0722 <ac0722@...> wrote:
> > Dear All,
> >
> > I have probelm to excute RIS 2.0 that enclosed with original package under
> > Windows XP system. On the other hand, I found one patch on Lego officical
> > site, but it doesn't work when I installed it. And, seems that patch is not
> > for that purpose.
> >
> > Can anyone help me to this issue? Either tell where I can download the
> > proper patch or full installer?
> >
> > You reply would be much appreciated & great thanks!
> >
> > Alan

[Alan0722]

Dear Linmix,

Yes, I did sent these message to Lego before I wrote this request, but get nothing yet.

Anyway, I have some solution found in google, but not Lego MindStorms solution. Thanks for all your guys.

Alan

linmix wrote:

You should contact LEGO directly through the contact form on their
website. They are always very helpful and may be able to point you in
the right direction

linmix

2008/7/7 Morten H Pedersen <[e-mail]>:
>
> I have probably the same problem? Get the error message:
>
> A critical error has occurred. You may be running out of memory, or you may need
> to reinstall Robotics Invention System 2.0
>
> I think a Windows update patch has done the thing, since it used to run on one
> of my XP pc's but suddenly stopped working and I now get the same error when
> installed it on another pc.
>
> I hope LEGO realizes that it is not fair nor acceptable to their customers if
> they abandon RCX support in the future - taking the huge installed base into
> consideration
>
> Regards
>
> Morten
>
>
> In lugnet.robotics, Alan0722 <[e-mail]> wrote:
> > Dear All,
> >
> > I have probelm to excute RIS 2.0 that enclosed with original package under
> > Windows XP system. On the other hand, I found one patch on Lego officical
> > site, but it doesn't work when I installed it. And, seems that patch is not
> > for that purpose.
> >
> > Can anyone help me to this issue? Either tell where I can download the
> > proper patch or full installer?
> >
> > You reply would be much appreciated & great thanks!
> >
> > Alan

[Merlin Hansen]

I ran into this problem 2 weeks ago when trying to deploy a new software
image to 2 of my labs at work.  The installs in the two build images
both worked the first time and then started giving the error mentioned
below.  So far as I have been able to tell it is not a file permissions
or registry related problem.  Once in this state even uninstalling and
reinstalling does not seem to help.  These images were built from
scratch and have all available MS updates installed.

Since I needed the Mindstorms software up and running asap I abandoned
the image and manually installed the software on 14 machines in one of
the labs.  Every machine worked flawlessly every time they were used
throughout a 3 day camp.  Most of the machines only had SP2 installed
but two had SP3 and all critical updates installed.

When installing the Mindstorms software I installed both the tower patch
and the hyperthreading patch.

I plan to investigate this more as I need to still go back and fix my
two build images.  So far I have not found anything on the net about it.
  If anyone finds something please post it in this thread (where I will
also post anything I find).

Morten H Pedersen wrote:

> I have probably the same problem? Get the error message:
>
> A critical error has occurred. You may be running out of memory, or you may need
> to reinstall Robotics Invention System 2.0
>
> I think a Windows update patch has done the thing, since it used to run on one
> of my XP pc's but suddenly stopped working and I now get the same error when
> installed it on another pc.
>
> I hope LEGO realizes that it is not fair nor acceptable to their customers if
> they abandon RCX support in the future - taking the huge installed base into
> consideration
>
> Regards
>
> Morten
>
>
> In lugnet.robotics, Alan0722 <ac0722@...> wrote:
>> Dear All,
>>
>> I have probelm to excute RIS 2.0 that enclosed with original package under
>> Windows XP system. On the other hand, I found one patch on Lego officical
>> site, but it doesn't work when I installed it. And, seems that patch is not
>> for that purpose.
>>
>> Can anyone help me to this issue? Either tell where I can download the
>> proper patch or full installer?
>>
>> You reply would be much appreciated & great thanks!
>>
>> Alan
>

[Stuart Young]

Hello Everyone, I have been given the task to set up a middle school
(Year 9/10) robotics course in a new school in NSW, Australia. I been
doing a bit of research recently and came across this mailing list. I
have been reviewing the comments sent, most are over my head, however I
hope they we come in handy as I gain knowledge and work through the NXT
system.

I was wondering whether everyone on the list is from Aust. or better
still NSW and how you have incorporated the robotics into a Board Of
Studies subject. In particular,  I was hoping that some kind person/s
out there may have a course set up that I could get a copy to get me
started.

I would greatly appreciated any help received.

Thanks
Stuart

[Dan Brush]

Hello Stuart, My name is Dan Brush from Woodbury Vermont, USA, we are also
setting up a first - year team here and I have been in Couch with FIRST
directly and they have put me in touch with some teams in the neighboring
state of New Hampshire. I'll pass along info when I meet with them. Our team
is meeting several times over our summer break to familiarize themselves
with the Lego system and our librarian has ordered some books which have
some robotic animals the kids can build as part of this. Please feel free to
contact me----- Dan Brush

-----Original Message-----
From: Stuart Young [mailto:syoung42@...]
Sent: Tuesday, July 15, 2008 5:39 AM
Cc: lego-robotics@...
Subject: Lego Robotics in NSW schools Australia

Hello Everyone, I have been given the task to set up a middle school
(Year 9/10) robotics course in a new school in NSW, Australia. I been
doing a bit of research recently and came across this mailing list. I
have been reviewing the comments sent, most are over my head, however I
hope they we come in handy as I gain knowledge and work through the NXT
system.

I was wondering whether everyone on the list is from Aust. or better
still NSW and how you have incorporated the robotics into a Board Of
Studies subject. In particular,  I was hoping that some kind person/s
out there may have a course set up that I could get a copy to get me
started.

I would greatly appreciated any help received.

Thanks
Stuart

> Dear Linmix,
>
> Yes, I did sent these message to Lego before I wrote this request, but get
> nothing yet.
>
> Anyway, I have some solution found in google, but not Lego MindStorms
> solution. Thanks for all your guys.
>
> Alan


I have just encountered this exact problem, but on Windows Vista.  Did you find
a solution?  Could you please tell me what you did?

Thanks in advance

Luca

[John Gibbins]

I had this error message on a Vista system.  RIS 2.0 worked fine the first time
I ran it, but gave this error every subsequent time (even if I
uninstalled/reinstalled it).  Memory definitely wasn't an issue since the system
had 4GB RAM plus swap space.  The same thing happened on a second system (also
Vista Ultimate).

I was able to get it working by deleting the file "Ris 2.0.mov.#res" from the
local Temp directory.  
On Vista this was C:\Users\<user>\AppData\Local\Temp\Ris 2.0.mov.#res.  
On XP I'd guess it would be something like C:\Documents and
Settings\<user>\Application Data\Temp.  If not there, try a search for the file
and delete it.

You need to delete this file every time you want to run the program so it may be
worth scripting.

Hope this helps.
regards
johng

In lugnet.robotics, Morten Høgholm Pedersen wrote:

> I have probably the same problem? Get the error message:
>
> A critical error has occurred. You may be running out of memory, or you may need
> to reinstall Robotics Invention System 2.0
>
> I think a Windows update patch has done the thing, since it used to run on one
> of my XP pc's but suddenly stopped working and I now get the same error when
> installed it on another pc.
>
> I hope LEGO realizes that it is not fair nor acceptable to their customers if
> they abandon RCX support in the future - taking the huge installed base into
> consideration
>
> Regards
>
> Morten
>
>
> In lugnet.robotics, Alan0722 <ac0722@...> wrote:
>> Dear All,
>>
>> I have probelm to excute RIS 2.0 that enclosed with original package under
>> Windows XP system. On the other hand, I found one patch on Lego officical
>> site, but it doesn't work when I installed it. And, seems that patch is not
>> for that purpose.
>>
>> Can anyone help me to this issue? Either tell where I can download the
>> proper patch or full installer?
>>
>> You reply would be much appreciated & great thanks!
>>
>> Alan

> I had this error message on a Vista system.  RIS 2.0 worked fine the first time
> I ran it, but gave this error every subsequent time (even if I
> uninstalled/reinstalled it).  Memory definitely wasn't an issue since the system
> had 4GB RAM plus swap space.  The same thing happened on a second system (also
> Vista Ultimate).
>
> I was able to get it working by deleting the file "Ris 2.0.mov.#res" from the
> local Temp directory.
> On Vista this was C:\Users\<user>\AppData\Local\Temp\Ris 2.0.mov.#res.
> On XP I'd guess it would be something like C:\Documents and
> Settings\<user>\Application Data\Temp.  If not there, try a search for the file
> and delete it.
>
> You need to delete this file every time you want to run the program so it may be
> worth scripting.
>
> Hope this helps.
> regards
> johng
>
> In lugnet.robotics, Morten Høgholm Pedersen wrote:
>> I have probably the same problem? Get the error message:
>>
>> A critical error has occurred. You may be running out of memory, or you may need
>> to reinstall Robotics Invention System 2.0
>>
>> I think a Windows update patch has done the thing, since it used to run on one
>> of my XP pc's but suddenly stopped working and I now get the same error when
>> installed it on another pc.
>>
>> I hope LEGO realizes that it is not fair nor acceptable to their customers if
>> they abandon RCX support in the future - taking the huge installed base into
>> consideration
>>
>> Regards
>>
>> Morten
>>
>>
>> In lugnet.robotics, Alan0722 <ac0722@...> wrote:
>>> Dear All,
>>>
>>> I have probelm to excute RIS 2.0 that enclosed with original package under
>>> Windows XP system. On the other hand, I found one patch on Lego officical
>>> site, but it doesn't work when I installed it. And, seems that patch is not
>>> for that purpose.
>>>
>>> Can anyone help me to this issue? Either tell where I can download the
>>> proper patch or full installer?
>>>
>>> You reply would be much appreciated & great thanks!
>>>
>>> Alan

That did it :)  However I also installed the Ultimate Builders Set, which gives
me a similar error, as well as complaining about a broken Quicktime
installation.  I saw on the Lego website that this is because of a recent
Quicktime version, but once again the software ran perfectly on the first run..
I looked in the temp folder but cannot find anything.  Any ideas?

Thanks

Luca

[Alan0722]

Dear Luca,

I got an email from Lego few days ago, seems Lego has solution for Windows Vista yet. You can ask him for free CD just write you probelm on official Lego site.

Best Regards,

Alan

Luca Bortolotti-2 wrote:

> I had this error message on a Vista system.  RIS 2.0 worked fine the first time
> I ran it, but gave this error every subsequent time (even if I
> uninstalled/reinstalled it).  Memory definitely wasn't an issue since the system
> had 4GB RAM plus swap space.  The same thing happened on a second system (also
> Vista Ultimate).
>
> I was able to get it working by deleting the file "Ris 2.0.mov.#res" from the
> local Temp directory.
> On Vista this was C:\Users\<user>\AppData\Local\Temp\Ris 2.0.mov.#res.
> On XP I'd guess it would be something like C:\Documents and
> Settings\<user>\Application Data\Temp.  If not there, try a search for the file
> and delete it.
>
> You need to delete this file every time you want to run the program so it may be
> worth scripting.
>
> Hope this helps.
> regards
> johng
>
> In lugnet.robotics, Morten Høgholm Pedersen wrote:
>> I have probably the same problem? Get the error message:
>>
>> A critical error has occurred. You may be running out of memory, or you may need
>> to reinstall Robotics Invention System 2.0
>>
>> I think a Windows update patch has done the thing, since it used to run on one
>> of my XP pc's but suddenly stopped working and I now get the same error when
>> installed it on another pc.
>>
>> I hope LEGO realizes that it is not fair nor acceptable to their customers if
>> they abandon RCX support in the future - taking the huge installed base into
>> consideration
>>
>> Regards
>>
>> Morten
>>
>>
>> In lugnet.robotics, Alan0722 <[e-mail]> wrote:
>>> Dear All,
>>>
>>> I have probelm to excute RIS 2.0 that enclosed with original package under
>>> Windows XP system. On the other hand, I found one patch on Lego officical
>>> site, but it doesn't work when I installed it. And, seems that patch is not
>>> for that purpose.
>>>
>>> Can anyone help me to this issue? Either tell where I can download the
>>> proper patch or full installer?
>>>
>>> You reply would be much appreciated & great thanks!
>>>
>>> Alan

That did it :)  However I also installed the Ultimate Builders Set, which gives
me a similar error, as well as complaining about a broken Quicktime
installation.  I saw on the Lego website that this is because of a recent
Quicktime version, but once again the software ran perfectly on the first run..
I looked in the temp folder but cannot find anything.  Any ideas?

Thanks

Luca

Ok I'll do that.  Lego support has always been very helpful in the past :)

Thanks

Luca

>In lugnet.robotics, Alan0722 <ac0722@...> wrote:
>
> Dear Luca,
>
> I got an email from Lego few days ago, seems Lego has solution for Windows
> Vista yet. You can ask him for free CD just write you probelm on official
> Lego site.
>
> Best Regards,
>
> Alan

[Brahm]

I had two laptops giving me that same error: "A critical error has occurred. You may be running out of memory, or you may need to reinstall Robotics Invention System 2.0." It must have been a recent Windows update that messed them up, as these computers worked just a few weeks ago.

Here's what I did to get them working again:

1. Log onto your computer as Administrator, or an account with Administrative privileges.

2. Browse to your RIS 2.0 install directory. I believe the default is C:\Program Files\LEGO MINDSTORMS\RIS 2.0\

3 a. Right-Click LaunchRis2.exe.
3 b. Select the "Compatibility" tab.
3 c. Select "Run this program in compatibility mode for Windows 98/ME".

4 a. Browse to C:\Program Files.
4 b. Right-click the LEGO MINDSTORMS folder, go to the Security tab.
4 c. Click "add". Under "Enter the object names to select" type "Everyone" and click "OK".
4 d. Under the "group or user name" list on the Security tab, select "Everyone" and ensure that the "Full Control" box is checked under "Permissions". Click OK.

5 a. Click Start -> Search -> All Files & Folders. Under "advanced option" ensure that "Search all files and folders" is checked off.
5 b. Search for "2.0.mov.#res" and delete every instance of the file that occurs.

Reboot. On one of my laptops a newer version of QuickTime was installed, which was also prompting a QuickTime error. I uninstalled it, and installed QuickTime 6.5.2 from http://oldversion.com/program.php?n=quicktime

Ensure RIS 2.0 runs under an administrator account, and under non-administrator accounts. Please let me know if this works - it worked on my two machines, but I can't guarantee it will work for everyone else.

Morten H Pedersen wrote:

I have probably the same problem? Get the error message:

A critical error has occurred. You may be running out of memory, or you may need
to reinstall Robotics Invention System 2.0

I think a Windows update patch has done the thing, since it used to run on one
of my XP pc's but suddenly stopped working and I now get the same error when
installed it on another pc.

I hope LEGO realizes that it is not fair nor acceptable to their customers if
they abandon RCX support in the future - taking the huge installed base into
consideration

Regards

Morten

[courrier]

Hi all,
If your RIS 2.0 freezes under Windows XP when it tries to detect the USB IR tower, install this patch :
http://cache.lego.com/downloads/education/tower164.zip

[opals]

Dear Brahm,

We know we are not supposed to do this on this forum, but we shall do it anyways because our gratitude towards you is more intense than just a 5 star rating. We have been trying to make our RIS 2.0 software and hardware work for many and many hours. Your tips , combined with other patches and apps, have finally led us to achieving our goal. We will now be able to power our insane robot project and be able to program it.

Many thanks from Montreal, Canada, and we wish you the best for 2011!

Felix and Laurent

[astornet]

I know what the answer to this one is!  I solved the "A critical error has occurred" problem with Robotics Invention System 2.0 by uninstalling QuickTime and installing the QuickTime version from the RIS 2.0 disk.  Don't forget to delete the QuickTimeUpdater.exe or you will be doing this again!

Good luck!

Morten H Pedersen wrote:

I have probably the same problem? Get the error message:

A critical error has occurred. You may be running out of memory, or you may need
to reinstall Robotics Invention System 2.0

I think a Windows update patch has done the thing, since it used to run on one
of my XP pc's but suddenly stopped working and I now get the same error when
installed it on another pc.

I hope LEGO realizes that it is not fair nor acceptable to their customers if
they abandon RCX support in the future - taking the huge installed base into
consideration

Regards

Morten


In lugnet.robotics, Alan0722 <[e-mail]> wrote:
> Dear All,
>
> I have probelm to excute RIS 2.0 that enclosed with original package under
> Windows XP system. On the other hand, I found one patch on Lego officical
> site, but it doesn't work when I installed it. And, seems that patch is not
> for that purpose.
>
> Can anyone help me to this issue? Either tell where I can download the
> proper patch or full installer?
>
> You reply would be much appreciated & great thanks!
>
> Alan

[Steve Putz]

Threre are two fixes to the  "A critical error has occurred" problem.

One fix is to uninstall the latest Quicktime and install the older Quicktime version from the RIS CD (or any Quicktime version older than version 7).

Another fix (described earlier in this thread) is to remove the file "Ris 2.0.mov.#res" from the
local Temp directory right before starting the RIS software.  I use the following batch file to do this.

--------------------------------
@echo off
echo this script runs the RIS LEGO Robot software
echo after deleting a temporary movie file that interferes with Quicktime working correctly

del "%temp%\RIS 2.0.mov.#res"

set dir=%PROGRAMFILES%\LEGO MINDSTORMS\RIS 2.0

if  exist "%dir%"  goto DOIT

set dir=%PROGRAMFILES(x86)%\LEGO MINDSTORMS\RIS 2.0

if  exist "%dir%"  goto DOIT

echo did not find any RIS installation
goto END

:DOIT
echo found "%dir%"
cd "%dir%"
LaunchRis2.exe

:END
--------------------------------------------------------------

Steve Putz
www.RoboticsLearning.com

[rb95403]

Dear Mr. Putz:

I am having the same problem of "A critical error has occurred" with Widows Vista.  I have deleted the "Ris 2.0mov.#res" file but the same critical error occurs.   Any suggestions?

Steve Putz wrote:

Threre are two fixes to the  "A critical error has occurred" problem.

One fix is to uninstall the latest Quicktime and install the older Quicktime version from the RIS CD (or any Quicktime version older than version 7).

Another fix (described earlier in this thread) is to remove the file "Ris 2.0.mov.#res" from the
local Temp directory right before starting the RIS software.  I use the following batch file to do this.

--------------------------------
@echo off
echo this script runs the RIS LEGO Robot software
echo after deleting a temporary movie file that interferes with Quicktime working correctly

del "%temp%\RIS 2.0.mov.#res"

set dir=%PROGRAMFILES%\LEGO MINDSTORMS\RIS 2.0

if  exist "%dir%"  goto DOIT

set dir=%PROGRAMFILES(x86)%\LEGO MINDSTORMS\RIS 2.0

if  exist "%dir%"  goto DOIT

echo did not find any RIS installation
goto END

:DOIT
echo found "%dir%"
cd "%dir%"
LaunchRis2.exe

:END
--------------------------------------------------------------

Steve Putz
www.RoboticsLearning.com