Bug-buddy-emails and accounts

[Olav Vitters]

Currently when a bug-buddy email is submitted and the user does _not_
have a bugzilla.gnome.org account we:
 * asssign the bug to unknown@...
 * set a field in the bugs table to the real reporter

When this happens a weird comment is added telling other readers than
the bug has been reassigned. This makes a reading think that the
reporter doesn't receive the bugmail anymore. In practice they still do.

For 2.20 I want responses to emails to automatically add the comment to
the bug. There is a script for this that only needs some configuring
(+procmail). That script only works for persons with a *valid* Bugzilla
account.

Persons not having a Bugzilla account and just used bug-buddy will more
likely:
 - Not know about Bugzilla
 - Reply to every email transmitted to them

However, even with the add-comment-to-bug script this will still fail.
This can be solved in two ways:
1. If the user can't be found, add the comment as unknown@...
and include some text specifying the real submitter
2. Create normal Bugzilla accounts for bug-buddy emails

Option 1 is a hack upon a hack. I like option 2 more. Just mail the
password + instructions to them when the account has been created for
the first time. When they finally use that password and login, they will
actually be the reporter of the bugs they submitted (and have more
privileges).
Perhaps I could also do this for the existing accounts.

Thoughts?

--
Regards,
Olav
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[Elijah Newren]

On 7/26/05, Olav Vitters <olav@...> wrote:

> Currently when a bug-buddy email is submitted and the user does _not_
> have a bugzilla.gnome.org account we:
>  * asssign the bug to unknown@...
>  * set a field in the bugs table to the real reporter
>
> When this happens a weird comment is added telling other readers than
> the bug has been reassigned. This makes a reading think that the
> reporter doesn't receive the bugmail anymore. In practice they still do.
>
> For 2.20 I want responses to emails to automatically add the comment to
> the bug. There is a script for this that only needs some configuring
> (+procmail). That script only works for persons with a *valid* Bugzilla
> account.

Sweet, sounds great.  We'll need to check for "Out of Office
auto-reply" messages, though, and respond with a big automated
larting.

> Persons not having a Bugzilla account and just used bug-buddy will more
> likely:
>  - Not know about Bugzilla
>  - Reply to every email transmitted to them
>
> However, even with the add-comment-to-bug script this will still fail.
> This can be solved in two ways:
> 1. If the user can't be found, add the comment as unknown@...
> and include some text specifying the real submitter
> 2. Create normal Bugzilla accounts for bug-buddy emails
>
> Option 1 is a hack upon a hack. I like option 2 more. Just mail the
> password + instructions to them when the account has been created for
> the first time. When they finally use that password and login, they will
> actually be the reporter of the bugs they submitted (and have more
> privileges).
> Perhaps I could also do this for the existing accounts.
>
> Thoughts?

*shrug* I don't have any preferences between the two.  Luis, others?
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[Luis Villa]

On 7/26/05, Elijah Newren <newren@...> wrote:

> On 7/26/05, Olav Vitters <olav@...> wrote:
> > Currently when a bug-buddy email is submitted and the user does _not_
> > have a bugzilla.gnome.org account we:
> >  * asssign the bug to unknown@...
> >  * set a field in the bugs table to the real reporter
> >
> > When this happens a weird comment is added telling other readers than
> > the bug has been reassigned. This makes a reading think that the
> > reporter doesn't receive the bugmail anymore. In practice they still do.
> >
> > For 2.20 I want responses to emails to automatically add the comment to
> > the bug. There is a script for this that only needs some configuring
> > (+procmail). That script only works for persons with a *valid* Bugzilla
> > account.
>
> Sweet, sounds great.  We'll need to check for "Out of Office
> auto-reply" messages, though, and respond with a big automated
> larting.
>
> > Persons not having a Bugzilla account and just used bug-buddy will more
> > likely:
> >  - Not know about Bugzilla
> >  - Reply to every email transmitted to them
> >
> > However, even with the add-comment-to-bug script this will still fail.
> > This can be solved in two ways:
> > 1. If the user can't be found, add the comment as unknown@...
> > and include some text specifying the real submitter
> > 2. Create normal Bugzilla accounts for bug-buddy emails
> >
> > Option 1 is a hack upon a hack. I like option 2 more. Just mail the
> > password + instructions to them when the account has been created for
> > the first time. When they finally use that password and login, they will
> > actually be the reporter of the bugs they submitted (and have more
> > privileges).
> > Perhaps I could also do this for the existing accounts.
> >
> > Thoughts?
>
> *shrug* I don't have any preferences between the two.  Luis, others?

I prefer #2, though I know it'll give us a lot of junk accounts. Can't
see any other real downside. If we wanted to get fancy, if the account
creation email bounces, we can add a note to the bug and point out
that the creator is unlikely to respond :)

Luis
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