Change Management 7.5

[Tricia Oliva]

Good Morning,

I hope you can help with this one. I was given a new requirement: If
the change assignee or implementer attach a new document to the
existing ticket (in any approval stage) they would like the approval
workflows to restart. Any idea how to do this?

Thanks,
Tricia

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[Guillaume Rheault-2]

**

The simple solution is to cancel that change, and use the Copy Change function to create a new one.
All the approvals would therefore fire on the new change. Besides this solution being simple, a think it is the cleanest and the one requiring no customization, provided the end user is the one canceling the change and copying/creating the new one.

Guillaume

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Tricia
Sent: Tue 11/10/09 9:17 AM
To: arslist@...
Subject: Change Management 7.5

Good Morning,

I hope you can help with this one. I was given a new requirement: If
the change assignee or implementer attach a new document to the
existing ticket (in any approval stage) they would like the approval
workflows to restart. Any idea how to do this?

Thanks,
Tricia

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"

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