CommandbyMail rt 3.8.5

[esergim]

Hi,

I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));

But I getting this error:
[error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can't locate RT/Interface/Email/Filter/TakeAction.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Extension-MergeUsers/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1104.

If I copy /opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm to /opt/rt3/lib/RT/Interface/Email/Filter/TakeAction.pm , no error appear, and I can use Stats: resolved command for example. But I cant get CustomFields to work.

For example, I have a CF called Problem time.
So here is my message:
---------------
CF.{CProblem Time}: 12 40

My messagee...
----------

But nothing happens to my Custom Field.
Any ideas? Do I really have to copy the file, or there is something else that I have to do?

Thanks in advance.

--
Sergio Roberto Charpinel Jr.

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[esergim]

Seems like I cant use space in custom field name. And there is C before the name.
Does anyone can use this plugin with space in custom fields?

Thanks

2009/11/9 Sergio Charpinel Jr. <sergiocharpinel@...>

Hi,

I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));

But I getting this error:
[error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can't locate RT/Interface/Email/Filter/TakeAction.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Extension-MergeUsers/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1104.

If I copy /opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm to /opt/rt3/lib/RT/Interface/Email/Filter/TakeAction.pm , no error appear, and I can use Stats: resolved command for example. But I cant get CustomFields to work.

For example, I have a CF called Problem time.
So here is my message:
---------------
CF.{CProblem Time}: 12 40

My messagee...
----------

But nothing happens to my Custom Field.
Any ideas? Do I really have to copy the file, or there is something else that I have to do?

Thanks in advance.

--
Sergio Roberto Charpinel Jr.

--
Sergio Roberto Charpinel Jr.

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[esergim]

Now I can use spaces between custom field name.

I changed  line 200 from
last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;

to:
last if $line !~ /^(?:(.+)\s*?:\s*?(.*)\s*?|)$/;

and there is no C before custom fields name ( at least in version 0.07 ) of commandbymail.

Bye

2009/11/9 Sergio Charpinel Jr. <sergiocharpinel@...>

Seems like I cant use space in custom field name. And there is C before the name.
Does anyone can use this plugin with space in custom fields?

Thanks

2009/11/9 Sergio Charpinel Jr. <sergiocharpinel@...>

Hi,

I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));

But I getting this error:
[error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can't locate RT/Interface/Email/Filter/TakeAction.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RT-Extension-MergeUsers/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1104.

If I copy /opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm to /opt/rt3/lib/RT/Interface/Email/Filter/TakeAction.pm , no error appear, and I can use Stats: resolved command for example. But I cant get CustomFields to work.

For example, I have a CF called Problem time.
So here is my message:
---------------
CF.{CProblem Time}: 12 40

My messagee...
----------

But nothing happens to my Custom Field.
Any ideas? Do I really have to copy the file, or there is something else that I have to do?

Thanks in advance.

--
Sergio Roberto Charpinel Jr.

--
Sergio Roberto Charpinel Jr.

--
Sergio Roberto Charpinel Jr.

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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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[Kevin Falcone-2]

On Tue, Nov 10, 2009 at 11:02:36AM -0200, Sergio Charpinel Jr. wrote:
>    Now I can use spaces between custom field name.
>
>    I changed line 200 from
>    last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;
>
>    to:
>    last if $line !~ /^(?:(.+)\s*?:\s*?(.*)\s*?|)$/;
>
>    and there is no C before custom fields name ( at least in version 0.07 ) of commandbymail.

I believe this is already fixed in the 0.08_01 development release.

>        I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm:
>
>        Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>        Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));

Do you have another @Plugins line, possibly something involding
RT::Extension::MErgeUsers?  Your @INC below makes no mention of RT-FM
or RT-Extension-CommandByMail

>        But I getting this error:
>        [error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can't locate
>        RT/Interface/Email/Filter/TakeAction.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
>        /opt/rt3/local/plugins/RT-Extension-MergeUsers/lib /opt/rt3/bin/../lib /etc/perl
>        /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
>        /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at
>        /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1104.


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[esergim]

Yes
This are my lines:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

Set(@Plugins,(qw(RT::FM RT::Extension::MandatorySubject)));
Set(@Plugins,(qw(RT::FM RT::Extension::MandatoryRequestor)));
Set(@Plugins,(qw(RT::FM RTx::Calendar)));
Set(@Plugins,(qw(RT::FM RT::Extension::SearchResults::XLS)));
Set(@Plugins,(qw(RT::FM RTx::EmailCompletion)));
Set(@Plugins,(qw(RT::FM RT::Extension::ResetPassword)));
Set(@Plugins,(qw(RT::FM RT::Extension::ActivityReports)));
Set(@Plugins, qw(RT::FM));
Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));
Set(@Plugins, qw(RT::Extension::MergeUsers));

2009/11/10 Kevin Falcone <falcone@...>

On Tue, Nov 10, 2009 at 11:02:36AM -0200, Sergio Charpinel Jr. wrote:
>    Now I can use spaces between custom field name.
>
>    I changed line 200 from
>    last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;
>
>    to:
>    last if $line !~ /^(?:(.+)\s*?:\s*?(.*)\s*?|)$/;
>
>    and there is no C before custom fields name ( at least in version 0.07 ) of commandbymail.

I believe this is already fixed in the 0.08_01 development release.

>        I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm:
>
>        Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>        Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));

Do you have another @Plugins line, possibly something involding
RT::Extension::MErgeUsers?  Your @INC below makes no mention of RT-FM
or RT-Extension-CommandByMail

>        But I getting this error:
>        [error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can't locate
>        RT/Interface/Email/Filter/TakeAction.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
>        /opt/rt3/local/plugins/RT-Extension-MergeUsers/lib /opt/rt3/bin/../lib /etc/perl
>        /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
>        /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at
>        /opt/rt3/bin/../lib/RT/Interface/Email.pm line 1104.

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--
Sergio Roberto Charpinel Jr.

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[Jerrad Pierce-3]

On Tue, Nov 10, 2009 at 16:43, Sergio Charpinel Jr.
<sergiocharpinel@...> wrote:

> Yes
> This are my lines:
>
> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>
> Set(@Plugins,(qw(RT::FM RT::Extension::MandatorySubject)));
> Set(@Plugins,(qw(RT::FM RT::Extension::MandatoryRequestor)));
> Set(@Plugins,(qw(RT::FM RTx::Calendar)));
> Set(@Plugins,(qw(RT::FM RT::Extension::SearchResults::XLS)));
> Set(@Plugins,(qw(RT::FM RTx::EmailCompletion)));
> Set(@Plugins,(qw(RT::FM RT::Extension::ResetPassword)));
> Set(@Plugins,(qw(RT::FM RT::Extension::ActivityReports)));
> Set(@Plugins, qw(RT::FM));
> Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));
> Set(@Plugins, qw(RT::Extension::MergeUsers));

This should really be something like:

Set(@Plugins, qw(RT::FM
                           RT::Extension::MandatorySubject
                           RT::Extension::MandatoryRequestor
                           RTx::Calendar
                           RT::Extension::SearchResults::XLS
                           RTx::EmailCompletion
                           RT::Extension::ResetPassword
                           RT::Extension::ActivityReports
                           RT::Extension::CommandByMail
                           RT::Extension::MergeUsers));

Even if setting @Plugins  multiple times made sense,
what's the point of listing RT::FM a dozen times?
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