Corporate culture and IxD
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Corporate culture and IxD
by Alan Salmoni
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A couple of articles to illustrate:
http://dustincurtis.com/dear_american_airlines.html http://dustincurtis.com/dear_dustin_curtis.html Has anyone here had the same or similar experiences as Mr X? Briefly, Dustin Curtis came up with a redesign of the American Airlines website because of his perception of a poor customer experience. A UX Designer from AA replied discussing the difficulties of getting good work out of the door because of corporate culture. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... discuss@... Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help |
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Re: Corporate culture and IxD
by Anne Hjortshoj-2
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I'm surprised to read that the UX designer was fired. All he did was
to state the challenges of working for a large corporation (nothing very unusual, really -- these barriers and silos are commonly found at many large corporations), and mention a few department names. If this constitutes protected information, then ... well, that's insane. If this designer had ever wanted to speak at a conference regarding his work for AA, he would have mentioned all of this and more. It's weird that his employer thinks that discussing such things is a violation of their security in some way -- if anything, the designer was evangelizing for his company. -Anne On Thu, Nov 5, 2009 at 7:19 AM, Alan Salmoni <alan@...> wrote: > A couple of articles to illustrate: > > http://dustincurtis.com/dear_american_airlines.html > http://dustincurtis.com/dear_dustin_curtis.html > > Has anyone here had the same or similar experiences as Mr X? > > Briefly, Dustin Curtis came up with a redesign of the American > Airlines website because of his perception of a poor customer > experience. A UX Designer from AA replied discussing the difficulties > of getting good work out of the door because of corporate culture. > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... discuss@... > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > -- Anne Hjortshoj | anne.hj@... | www.annehj.com | Skype: anne-hj ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... discuss@... Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help |
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Re: Corporate culture and IxD
by Charles B. Kreitzberg
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I've had many experiences like Mr. X.
Where I think Dustin Curtis has gone wrong in his analysis is in his assumption that the CEO is more than marginally aware of the website, user experience or why any of this matters. That does not accord with my experience of large company senior executives at all. Charlie ============================ Charles B. Kreitzberg, Ph.D. CEO, Cognetics Corporation ============================ -----Original Message----- From: discuss-bounces@... [mailto:discuss-bounces@...] On Behalf Of Alan Salmoni Sent: Thursday, November 05, 2009 12:19 PM To: discuss@... Subject: [IxDA Discuss] Corporate culture and IxD A couple of articles to illustrate: http://dustincurtis.com/dear_american_airlines.html http://dustincurtis.com/dear_dustin_curtis.html Has anyone here had the same or similar experiences as Mr X? Briefly, Dustin Curtis came up with a redesign of the American Airlines website because of his perception of a poor customer experience. A UX Designer from AA replied discussing the difficulties of getting good work out of the door because of corporate culture. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... discuss@... Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... discuss@... Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help |
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