Custom Scrip for ticket move
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Custom Scrip for ticket move
by Juan N. DLC
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Hi to all,
I want to know if someone have a scrip that make a ticket get the priority and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can give me a scrip for this.
Thanks
using RT 3.8.5
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Re: Custom Scrip for ticket move
by Emmanuel Lacour
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On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
> Hi to all, > > I want to know if someone have a scrip that make a ticket get the priority > and duedate from the queue is moving to. > > ej. > > Ticket#001 in queue#1 with duedate 1/priority 3 > > Ticket#001 have now a dudedate1 and priority 3 > > when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The > ticket still have the queue#1 duedate/priority settings. > > Can some one be so kind to point me to the right direction here or can give > me a scrip for this. > You have to create a scrip "On queue change", in this scrip, get the new queue something like this: my $queue_id = $self->TransactionObj->NewValue; my $queue = RT::Queue->new( $RT::SystemUser ); $queue->Load($queue_id); get values for duedate and priority: $queue->DefaultDueIn; $queue->InitialPriority; use those values to set them on the ticket: # Priority $self->TicketObj->SetPriority($queue->InitialPriority); # Due Date my $due_date = RT::Date->new($RT::SystemUser); $due_date->Set(Format => 'ISO', Value => $self->TicketObj->Due); $due_date->AddDays($queue->InitialPriority); $self->TicketObj->SetDue($due_date->ISO); _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Custom Scrip for ticket move
by Juan N. DLC
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Thanks, I will try to generate,
On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour <elacour@...> wrote:
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Custom Scrip for ticket move
by Juan N. DLC
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I can't get this to work. Coould you give me a hand?
thanks
On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour <elacour@...> wrote:
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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