Delete issue
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Delete issue
by EVL
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Hi,
I'm new to JTrac, and it looks good for me, pretty simple and functional. I can't see a "delete" button to drop an issue. Sure it's a dumb question but, is there any way to delete an issue? Thank you in advance, Eva. |
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Re: Delete issue
by Ajit Kumar L (Systems)
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Hi Eva,
In a tracking system like JTrac, you don't delete an item. Rather you close an item. Regards, Ajit -----Original Message----- From: EVL [mailto:eva.villarroya@...] Sent: Friday, July 24, 2009 12:31 PM To: j-trac-users@... Subject: [jtrac-users] Delete issue Hi, I'm new to JTrac, and it looks good for me, pretty simple and functional. I can't see a "delete" button to drop an issue. Sure it's a dumb question but, is there any way to delete an issue? Thank you in advance, Eva. -- View this message in context: http://www.nabble.com/Delete-issue-tp24584081p24584081.html Sent from the j-trac-users mailing list archive at Nabble.com. ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. The Federal Bank Ltd ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by Mike Conley-2
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>I can't see a "delete" button to drop an issue. Sure it's a dumb question
>but, is there any way to delete an issue? It's almost always a bad idea to delete records from your tracking database, as you risk losing historical information which may be valuable, as well as accountability (who did what). You open yourself up to the possibility of contributors playing fast and loose with the facts (reducing the bug count artificially, for instance) or covering up mistakes. Certainly it's not a power to be granted anyone except the admin, but, even then, individual users sometimes get ahold of the admin password, and away you go. -Mike ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by EVL
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Hi Mike,
I agree with you, and sure people does malicious use of delete, but I think is not a good idea not give people a chance and take it at their own risk. Users must decide themselves and be responsible of their actions, then they can learn from their mistakes. A delete button could be configurable as optional fields or state change are, and let the admin decide if he gives the users that power and what constraints apply (which roles can use it).
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Re: Delete issue
by EVL
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So it does not cover the case I do a mistake and really want to delete the issue?
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Re: Delete issue
by Mike Conley-2
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>Users must decide themselves and be responsible of their actions, then they
>can learn from their mistakes. The problem here is, that we've learned from years of experience that it's a Bad Idea. Your users are no different to other users who have gone before. It's just the wrong thing to do. So don't do it. >So it does not cover the case I do a mistake and really want to delete the >issue? Nope. If you make a mistake, make a note of it and close the report. That's life in the fast lane. All that having been said, there is a case to be made for being able to export a portion of the database, excluding any arbitrary subset of records, which makes it possible to weed out old records. But note that this means you still have the old database, and that it hasn't been modified. You're creating a new one with fewer records. Much more time-consuming and cumbersome than simply clicking a button to delete a record, which is just as it should be. -Mike ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by ptrthomas
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On Fri, Jul 24, 2009 at 12:30 PM, EVL <eva.villarroya@...> wrote:
I do agree with the sentiment others have expressed, you don't normally delete tracking items. But JTrac does support deleting of items: if you are logged in as an admin, you should see a [Delete] button to the top right of an issue once you click on the [Edit] link. I'm not 100% sure if this is available in the 2.1.0 version though, so can you confirm ? Thanks, Peter.
------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by Saurb
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In such a scenario I normally close the item with a comment indicating that
it was created in error. -----Original Message----- From: EVL [mailto:eva.villarroya@...] Sent: 24 July 2009 01:10PM To: j-trac-users@... Subject: Re: [jtrac-users] Delete issue So it does not cover the case I do a mistake and really want to delete the issue? Ajit Kumar L (Systems) wrote: > > Hi Eva, > > In a tracking system like JTrac, you don't delete an item. Rather you > close an item. > > Regards, > > Ajit > > -----Original Message----- > From: EVL [mailto:eva.villarroya@...] > Sent: Friday, July 24, 2009 12:31 PM > To: j-trac-users@... > Subject: [jtrac-users] Delete issue > > > Hi, > > I'm new to JTrac, and it looks good for me, pretty simple and functional. > > I can't see a "delete" button to drop an issue. Sure it's a dumb question > but, is there any way to delete an issue? > > > Thank you in advance, > Eva. > -- > View this message in context: > http://www.nabble.com/Delete-issue-tp24584081p24584081.html > Sent from the j-trac-users mailing list archive at Nabble.com. > > > -- > _______________________________________________ > j-trac-users mailing list > j-trac-users@... > https://lists.sourceforge.net/lists/listinfo/j-trac-users > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you > are not the intended recipient, you should not disseminate, distribute or > copy this e-mail. Please notify the sender immediately and destroy all > copies of this message and any attachments. > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > The Federal Bank Ltd > > -- > _______________________________________________ > j-trac-users mailing list > j-trac-users@... > https://lists.sourceforge.net/lists/listinfo/j-trac-users > > -- View this message in context: http://www.nabble.com/Delete-issue-tp24584081p24640015.html Sent from the j-trac-users mailing list archive at Nabble.com. ---------------------------------------------------------------------------- -- _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by Mike Conley-2
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> I'm not 100% sure if this is available in the 2.1.0 version though, so can
> you confirm ? Hm. You're right; it's there in 2.1.0. Oh, well. Just use it wisely: With great power comes great responsibility. -Mike ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by ptrthomas
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On Fri, Jul 24, 2009 at 2:26 PM, Mike Conley <nomad@...> wrote:
Thanks Mike. Yep, hope the extra click to get to the Delete button helps :) ------------------------------------------------------------------------------ _______________________________________________ j-trac-users mailing list j-trac-users@... https://lists.sourceforge.net/lists/listinfo/j-trac-users |
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Re: Delete issue
by EVL
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That is what I was looking for.
People gets better paid for getting more responsabilities. Let them earn their salaries ;-) And it asks if you are sure about deleting, too. Perfect!
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