Email display name to match queue name/description

[b-boy]

Hi all

I would like to setup my system so that when an agent responds to a ticket in a specific queue the email display name should be the queue name or description, currently it shows the agent name and surname.

I have a feeling I need to edit the below line in RT_SiteConfig.pm but I cant find any documentation on it...

Set($FriendlyFromLineFormat , "\"%s \" <%s>");

Thanks in advance for your assistance.
B