Email display name to match queue name/description

[b-boy]

Hi all

I would like to setup my system so that when an agent responds to a ticket in a specific queue the email display name should be the queue name or description, currently it shows the agent name and surname.

I have a feeling I need to edit the below line in RT_SiteConfig.pm but I cant find any documentation on it...

Set($FriendlyFromLineFormat , "\"%s \" <%s>");

Thanks in advance for your assistance.
B

[Rob MacGregor]

On Fri, Nov 6, 2009 at 09:02, b-boy <thys.kitshoff@...> wrote:

>
> Hi all
>
> I would like to setup my system so that when an agent responds to a ticket
> in a specific queue the email display name should be the queue name or
> description, currently it shows the agent name and surname.
>
> I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
> cant find any documentation on it...
>
> Set($FriendlyFromLineFormat , "\"%s \" <%s>");

I've used the following at the top of the Template:

From: "{$Ticket->QueueObj->Description}"
<{$Ticket->QueueObj->CorrespondAddress}>

--
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Rob MacGregor
      Whoever fights monsters should see to it that in the process he
        doesn't become a monster.                  Friedrich Nietzsche
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