Email notifications

[Tauren Mills]

I'm unclear on how the email notifications work.  Sometimes I get
notifications and sometimes I don't.  I've watched the mail logs and
it seems like it is only sending out email to the person who an issue
is assigned to when I comment on an issue.  So when I am assigned the
issue, I get the email, but nobody else does. Is that the expected
behavior?

For all the users of a space to get notifications of all changes to
all issues, do all of the Notify by Email names need to be checked?
Is there some way to default all of the names to be checked so I don't
have to manually do it for every new issue?  It seems cumbersome to
use for larger numbers of users.  It would be better to email all
users by default, and allow a way to turn off users instead.

Or is this not the way it works?  If not, could someone please explain it?

Thanks!
Tauren

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[Saurb]

Tauren,

Yes, you indeed have to check the notify check box for each user you wish to
notify!

If have setup a group notification list and created a dummy user with the
group email id. When I need to notify my group, I click the check box for
this dummy user. It works fine for us.


I personally hate to spam every user for every change in JTrac. I think we
need a feature to allow users to watch certain jTrac items without getting
spammed. Here is what I think is needed:

1. Users can add/remove a watch to any item.
2. Users can watch multiple items at a time.
3. Users should get notified only if their watched item is updated.
 
Hope this helps!

Saurabh


-----Original Message-----
From: j-trac-users-bounces@...
[mailto:j-trac-users-bounces@...] On Behalf Of Tauren
Mills
Sent: Monday, April 07, 2008 10:24 AM
To: JTrac users mailing-list
Subject: [jtrac-users] Email notifications

I'm unclear on how the email notifications work.  Sometimes I get
notifications and sometimes I don't.  I've watched the mail logs and
it seems like it is only sending out email to the person who an issue
is assigned to when I comment on an issue.  So when I am assigned the
issue, I get the email, but nobody else does. Is that the expected
behavior?

For all the users of a space to get notifications of all changes to
all issues, do all of the Notify by Email names need to be checked?
Is there some way to default all of the names to be checked so I don't
have to manually do it for every new issue?  It seems cumbersome to
use for larger numbers of users.  It would be better to email all
users by default, and allow a way to turn off users instead.

Or is this not the way it works?  If not, could someone please explain it?

Thanks!
Tauren

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[Tauren Mills]

Saurabh,

Thanks for the feedback.  Now that I think about it, you are right.
In most cases, everyone shouldn't get notified of every change for
every issue.  In my case, I have a situation where that is needed, but
I suppose it is not a typical use case.

It would be nice to have more notification options.  I agree that
allowing users to subscribe to issues would be great, so they get to
choose what issues they are notified on, rather than whoever is making
a change.  But, a global per space setting for "notify all users of
changes" would be really useful as well.

Tauren

On Sun, Apr 6, 2008 at 10:57 PM, Saurabh Banerjee
<saurabh.banerjee@...> wrote:

> Tauren,
>
>  Yes, you indeed have to check the notify check box for each user you wish to
>  notify!
>
>  If have setup a group notification list and created a dummy user with the
>  group email id. When I need to notify my group, I click the check box for
>  this dummy user. It works fine for us.
>
>
>  I personally hate to spam every user for every change in JTrac. I think we
>  need a feature to allow users to watch certain jTrac items without getting
>  spammed. Here is what I think is needed:
>
>  1. Users can add/remove a watch to any item.
>  2. Users can watch multiple items at a time.
>  3. Users should get notified only if their watched item is updated.
>
>  Hope this helps!
>
>  Saurabh
>
>
>
>
>  -----Original Message-----
>  From: j-trac-users-bounces@...
>  [mailto:j-trac-users-bounces@...] On Behalf Of Tauren
>  Mills
>  Sent: Monday, April 07, 2008 10:24 AM
>  To: JTrac users mailing-list
>  Subject: [jtrac-users] Email notifications
>
>  I'm unclear on how the email notifications work.  Sometimes I get
>  notifications and sometimes I don't.  I've watched the mail logs and
>  it seems like it is only sending out email to the person who an issue
>  is assigned to when I comment on an issue.  So when I am assigned the
>  issue, I get the email, but nobody else does. Is that the expected
>  behavior?
>
>  For all the users of a space to get notifications of all changes to
>  all issues, do all of the Notify by Email names need to be checked?
>  Is there some way to default all of the names to be checked so I don't
>  have to manually do it for every new issue?  It seems cumbersome to
>  use for larger numbers of users.  It would be better to email all
>  users by default, and allow a way to turn off users instead.
>
>  Or is this not the way it works?  If not, could someone please explain it?
>
>  Thanks!
>  Tauren
>
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>  _______________________________________________
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>
>
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>  This SF.net email is sponsored by the 2008 JavaOne(SM) Conference
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>  Monday, April 7! Use priority code J8TLD2.
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