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Error with remedy Administrator**
Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer: ORA-03113: end-of-file on communication channel 390626 : Failure during SQL operation to the database (ARERR 552) im able to open the user tools, and im able to work from another machine with the administrator to this server .... thanks _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_ |
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Re: Error with remedy AdministratorIf you can run the admin tool and connect from another machine, try re-
installing the admin tool on your pc. Make sure you run the same version and patch level that your server is at. James On Nov 9, 1:43 pm, Patrick St-Pierre <patrick.st-pie...@...> wrote: > Hi when i try to open remedy administrator from one server every time it > crash and i got this error in the event viewer: > > ORA-03113: end-of-file on communication channel > 390626 : Failure during SQL operation to the database (ARERR 552) > > im able to open the user tools, and im able to work from another machine > with the administrator to this server .... > > thanks > > Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. > This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: Error with remedy AdministratorI have seen that error in the RUT when I am about to run out of tablespace. Have you dba check and if need be increase. From: Action Request System discussion
list(ARSList) [mailto: **
This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_ |
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Re: Error with remedy AdministratorI replied, but I don't see it posted.
Reinstall the admin tool with the same version and patch as your server. James On Nov 9, 1:43 pm, Patrick St-Pierre <patrick.st-pie...@...> wrote: > Hi when i try to open remedy administrator from one server every time it > crash and i got this error in the event viewer: > > ORA-03113: end-of-file on communication channel > 390626 : Failure during SQL operation to the database (ARERR 552) > > im able to open the user tools, and im able to work from another machine > with the administrator to this server .... > > thanks > > Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. > This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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WWRUG 2009Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you!
Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009Claire,
I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@... > wrote: > Is anyone going to be blogging the WWRUG happenings? Those of us > who are stuck at home really want to live vicariously through you! > > Claire > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisolutions@... ARSlist: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: Claire, _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_ |
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Re: WWRUG 2009awesome!!! Twittering RUG!!! I love the internet!!
________________________________ From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Tue 11/10/2009 12:12 AM To: arslist@... Subject: Re: WWRUG 2009 ** Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisolutions@... <mailto:Sponsor%3Armisolutions@...> ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisolutions@... <mailto:Sponsor%3Armisolutions@...> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009But for some of us Twitter is blocked
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@... Subject: Re: WWRUG 2009 Hey Claire, The reception was fun. So much fun that I forgot to get a goodie bag. I love being surrounded with Remedy people! Are you familiar with Twitter? Here are few links for updates. http://twitter.com/WWRUG http://twitter.com/wwrug09 http://twitter.com/#search?q=WWRUG Jason On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: Claire, I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-) Doug Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote: Is anyone going to be blogging the WWRUG happenings? Those of us who are stuck at home really want to live vicariously through you! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009Darn it! Sorry Fred.
On 11/10/09, Grooms, Frederick W <frederick.w.grooms@...> wrote: > But for some of us Twitter is blocked > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@...] On Behalf Of Jason Miller > Sent: Tuesday, November 10, 2009 12:13 AM > To: arslist@... > Subject: Re: WWRUG 2009 > > Hey Claire, > > The reception was fun. So much fun that I forgot to get a goodie bag. I > love being surrounded with Remedy people! > > Are you familiar with Twitter? Here are few links for updates. > > http://twitter.com/WWRUG > http://twitter.com/wwrug09 > http://twitter.com/#search?q=WWRUG > > Jason > On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: > Claire, > > I have vicariously checked you in, picked up your vicarious goodie bag, and > am looking forward to enjoying your beverages (vicariously, of course) > tonight :-) > > Doug > > > Doug > > -- > Doug Blair > Sent from my iPhone, typographic errors likely > +1-224-558-5462 > > > On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" > <Claire.Sanford@...> wrote: > Is anyone going to be blogging the WWRUG happenings? Those of us who are > stuck at home really want to live vicariously through you! > > Claire > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009Claire...
Hello from between sessions in Las Vegas. Actually, it's lunchtime here, and I foundf a place where my wireless card works. Today's MC is Joel Sender - looking pretty spiffy in a tux! This morning, after a few technical issues which were ably resolved by Phil Bautista (lead geek) Dan Bloom presented a brief history of AR System (some of the years were not consecutive) and introduced Doug Mueller. Doug's talk centered on the theme that IT is finally realizing that the reason we do all these things is to further the business objectives of our companies. Most of the businesses where BMC/Remedy products are running are really not interested in the actual implementation that IT chooses to support the business activities, not on the the platform or all those ITIL KPI's - they just want to run their business. Doug also went into some slight detail about things that might be present in a future release that will happen sometime between now and the next Ice Age (no dates, no promises, as is usual with Doug). Doug also commented on BMC's (firm) decision to retire the Windows User Tool client AFTER release 8, and encouraged us to begin making the switch to web users now. I spent the rest of the morning in one of the Kinetic sessions - it's pretty impressive stuff - and I plan to catch the what's new and tutorials later this week as there are some repeats. One other thing I will pass along is part of a conversation I overheard last night between two prominent Remedy uber-geeks had to do with how the 7.5 mid-tier pre-caches form definitions. The fact that one of these two wasn't sure about it means that it's an obscure enough point to discuss a bit. The 7.5 mid-tier keeps a cache of definitions for each unique combination of permissions. That means that if someone has write access to most of the fields on a form and another has write access to ALL of the fields on a form, you need two caches. Each of caches is defined in the pre-cache XSD file on the mid- tier cache config with a section for a user name that is representative of that combination of field permissions. Most people (me included) who set up the new mid-tier see that the Demo login is present in the XSD file, and you think that this means that it will pre-cache all the forms needed by Demo, and that if your login needs one of those forms it will use the copy cached for Demo. That's NOT the way it works. For YOUR login to benefit from the pre- cache you need to duplicate that whole section that is Demo's in the default file, and set it up for a login that has the EXACT same set of permissions that you do. The mid-tier will build a separate cache for you and all the logins like yours. What this means is that you should develop a SMALL NUMBER of combinations of permissions (e.g. Help Desk plus Change only, help Desk plus Asset only, help desk plus change plus asset) and make sure that most of your logins exactly match one of those models. Those logins will all load the pre-cached copy of the forms, and startup will appear to be faster for these people. The pre-cache will be used if the mid-tier server restarts too - that's the "persistent" part of the cache. That's it for now - lunch is ending and there is a LOT more to learn! More when I have time Doug On Nov 10, 2009, at 8:40 AM, Sanford, Claire wrote: > awesome!!! Twittering RUG!!! I love the internet!! > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of > Jason Miller > Sent: Tue 11/10/2009 12:12 AM > To: arslist@... > Subject: Re: WWRUG 2009 > > > ** Hey Claire, > > The reception was fun. So much fun that I forgot to get a goodie > bag. I love being surrounded with Remedy people! > > Are you familiar with Twitter? Here are few links for updates. > > http://twitter.com/WWRUG > http://twitter.com/wwrug09 > http://twitter.com/#search?q=WWRUG > > Jason > > > On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: > > > Claire, > > I have vicariously checked you in, picked up your vicarious goodie > bag, and am looking forward to enjoying your beverages (vicariously, > of course) tonight :-) > > Doug > > > Doug > > -- > Doug Blair > Sent from my iPhone, typographic errors likely > +1-224-558-5462 > > > On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@... > > wrote: > > > > Is anyone going to be blogging the WWRUG happenings? Those of us > who are stuck at home really want to live vicariously through you! > > Claire > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/ > > > Platinum Sponsor:rmisolutions@... <mailto:Sponsor > %3Armisolutions@...> ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/ > > > Platinum Sponsor:rmisolutions@... <mailto:Sponsor > %3Armisolutions@...> ARSlist: "Where the Answers Are" > > > > _Platinum Sponsor: rmisolutions@... ARSlist: "Where the > Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisolutions@... ARSlist: "Where the > Answers Are" Doug -- Doug Blair doug@... +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Re: WWRUG 2009WWRUG09 is Dan Boom's twitter
No one seems to know who WWRUG is... On Nov 10, 2009, at 9:32 AM, Grooms, Frederick W wrote: > But for some of us Twitter is blocked > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@...] On Behalf Of Jason Miller > Sent: Tuesday, November 10, 2009 12:13 AM > To: arslist@... > Subject: Re: WWRUG 2009 > > Hey Claire, > > The reception was fun. So much fun that I forgot to get a goodie > bag. I love being surrounded with Remedy people! > > Are you familiar with Twitter? Here are few links for updates. > > http://twitter.com/WWRUG > http://twitter.com/wwrug09 > http://twitter.com/#search?q=WWRUG > > Jason > On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote: > Claire, > > I have vicariously checked you in, picked up your vicarious goodie > bag, and am looking forward to enjoying your beverages (vicariously, > of course) tonight :-) > > Doug > > > Doug > > -- > Doug Blair > Sent from my iPhone, typographic errors likely > +1-224-558-5462 > > > On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@... > > wrote: > Is anyone going to be blogging the WWRUG happenings? Those of us > who are stuck at home really want to live vicariously through you! > > Claire > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisolutions@... ARSlist: "Where the > Answers Are" Doug -- Doug Blair doug@... +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are" |
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Menu item for VP'sHi List Need a Field or a Menu Item to show the VP of the Customer. Facts: 1: Customer and VP should have the same department in the CTM:People form. 2: VP may or may not be the manager of the requester either. When you select the user on the HPD:Helpdesk form and populate the customer information, it should find the requesters Department (Information Technology) and lookup all the other Informations Technology Departments and find the VP. Seems easy, but I can only get my menu to display all the VPs Any suggestions? do I need to use an EXTERNAL Operator. ARS 7.1 patch 6 Oracle 10g JK
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Re: WWRUG 2009
On Tue, Nov 10, 2009 at 2:38 PM, Doug Blair <doug@...> wrote: WWRUG09 is Dan Boom's twitter _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_ |
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