Error with remedy Administrator

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Error with remedy Administrator

by Patrick St-Pierre :: Rate this Message:

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**
Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer:

ORA-03113: end-of-file on communication channel
390626 : Failure during SQL operation to the database (ARERR 552)


im able to open the user tools, and im able to work from another machine with the administrator to this server ....

thanks _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_

Re: Error with remedy Administrator

by jham36 :: Rate this Message:

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If you can run the admin tool and connect from another machine, try re-
installing the admin tool on your pc.  Make sure you run the same
version and patch level that your server is at.

James

On Nov 9, 1:43 pm, Patrick St-Pierre <patrick.st-pie...@...> wrote:

> Hi when i try to open remedy administrator from one server every time it
> crash and i got this error in the event viewer:
>
> ORA-03113: end-of-file on communication channel
> 390626 : Failure during SQL operation to the database (ARERR 552)
>
> im able to open the user tools, and im able to work from another machine
> with the administrator to this server ....
>
> thanks
>
> Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister.
> This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies.
>
> _______________________________________________________________________________
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Re: Error with remedy Administrator

by Brittain, Mark :: Rate this Message:

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**

I have seen that error in the RUT when I am about to run out of tablespace. Have you dba check and if need be increase.

 


From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Patrick St-Pierre
Sent: Monday, November 09, 2009 1:44 PM
To: arslist@...
Subject: Error with remedy Administrator

 

**
Hi when i try to open remedy administrator from one server every time it crash and i got this error in the event viewer:

ORA-03113: end-of-file on communication channel
390626 : Failure during SQL operation to the database (ARERR 552)


im able to open the user tools, and im able to work from another machine with the administrator to this server ....

thanks _Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_



This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.
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Re: Error with remedy Administrator

by jham36 :: Rate this Message:

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I replied, but I don't see it posted.

Reinstall the admin tool with the same version and patch as your
server.

James

On Nov 9, 1:43 pm, Patrick St-Pierre <patrick.st-pie...@...> wrote:

> Hi when i try to open remedy administrator from one server every time it
> crash and i got this error in the event viewer:
>
> ORA-03113: end-of-file on communication channel
> 390626 : Failure during SQL operation to the database (ARERR 552)
>
> im able to open the user tools, and im able to work from another machine
> with the administrator to this server ....
>
> thanks
>
> Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister.
> This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies.
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
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WWRUG 2009

by Sanford, Claire-2 :: Rate this Message:

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Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!
 
Claire

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Re: WWRUG 2009

by Doug Blair :: Rate this Message:

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Claire,

I have vicariously checked you in, picked up your vicarious goodie  
bag, and am looking forward to enjoying your beverages (vicariously,  
of course) tonight :-)

Doug


Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462

On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...
 > wrote:

> Is anyone going to be blogging the WWRUG happenings?  Those of us  
> who are stuck at home really want to live vicariously through you!
>
> Claire
>
> _______________________________________________________________________________
 

> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisolutions@... ARSlist: "Where the  
> Answers Are"

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Re: WWRUG 2009

by Jason Miller-3 :: Rate this Message:

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Some parts of this message have been removed. Learn more about Nabble's security policy.
** Hey Claire,

The reception was fun.  So much fun that I forgot to get a goodie bag.  I love being surrounded with Remedy people!

Are you familiar with Twitter?  Here are few links for updates.

http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG

Jason

On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
Claire,

I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-)

Doug


Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462


On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote:

Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!

Claire

_______________________________________________________________________________


UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor%3Armisolutions@... ARSlist: "Where the Answers Are"

_______________________________________________________________________________
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_Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_

Re: WWRUG 2009

by Sanford, Claire-2 :: Rate this Message:

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awesome!!!  Twittering RUG!!!  I love the internet!!

________________________________

From: Action Request System discussion list(ARSList) on behalf of Jason Miller
Sent: Tue 11/10/2009 12:12 AM
To: arslist@...
Subject: Re: WWRUG 2009


** Hey Claire,

The reception was fun.  So much fun that I forgot to get a goodie bag.  I love being surrounded with Remedy people!

Are you familiar with Twitter?  Here are few links for updates.

http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG

Jason


On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:


        Claire,
       
        I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-)
       
        Doug
       
       
        Doug
       
        --
        Doug Blair
        Sent from my iPhone, typographic errors likely
        +1-224-558-5462


        On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote:
       
       

                Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!
               
                Claire
               
                _______________________________________________________________________________
               



                UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/>
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        _______________________________________________________________________________
        UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/>
        Platinum Sponsor:rmisolutions@... <mailto:Sponsor%3Armisolutions@...>  ARSlist: "Where the Answers Are"
       


_Platinum Sponsor: rmisolutions@... ARSlist: "Where the Answers Are"_

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Re: WWRUG 2009

by Grooms, Frederick W :: Rate this Message:

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But for some of us Twitter is blocked

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jason Miller
Sent: Tuesday, November 10, 2009 12:13 AM
To: arslist@...
Subject: Re: WWRUG 2009

Hey Claire,

The reception was fun.  So much fun that I forgot to get a goodie bag.  I love being surrounded with Remedy people!

Are you familiar with Twitter?  Here are few links for updates.

http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG

Jason
On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
Claire,

I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-)

Doug


Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462


On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote:
Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!

Claire

 

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Parent Message unknown Re: WWRUG 2009

by Rick Cook-3 :: Rate this Message:

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Well, we are at the opening session now. Joel is doing introductions.
------Original Message------
From: Grooms, Frederick W
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: WWRUG 2009
Sent: Nov 10, 2009 7:32 AM

But for some of us Twitter is blocked

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jason Miller
Sent: Tuesday, November 10, 2009 12:13 AM
To: arslist@...
Subject: Re: WWRUG 2009

Hey Claire,

The reception was fun.  So much fun that I forgot to get a goodie bag.  I love being surrounded with Remedy people!

Are you familiar with Twitter?  Here are few links for updates.

http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG

Jason
On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
Claire,

I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-)

Doug


Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462


On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote:
Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!

Claire

 

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"


Rick

Re: WWRUG 2009

by Jason Miller-3 :: Rate this Message:

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Darn it!  Sorry Fred.

On 11/10/09, Grooms, Frederick W <frederick.w.grooms@...> wrote:

> But for some of us Twitter is blocked
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@...] On Behalf Of Jason Miller
> Sent: Tuesday, November 10, 2009 12:13 AM
> To: arslist@...
> Subject: Re: WWRUG 2009
>
> Hey Claire,
>
> The reception was fun.  So much fun that I forgot to get a goodie bag.  I
> love being surrounded with Remedy people!
>
> Are you familiar with Twitter?  Here are few links for updates.
>
> http://twitter.com/WWRUG
> http://twitter.com/wwrug09
> http://twitter.com/#search?q=WWRUG
>
> Jason
> On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
> Claire,
>
> I have vicariously checked you in, picked up your vicarious goodie bag, and
> am looking forward to enjoying your beverages (vicariously, of course)
> tonight :-)
>
> Doug
>
>
> Doug
>
> --
> Doug Blair
> Sent from my iPhone, typographic errors likely
> +1-224-558-5462
>
>
> On Nov 9, 2009, at 1:05 PM, "Sanford, Claire"
> <Claire.Sanford@...> wrote:
> Is anyone going to be blogging the WWRUG happenings?  Those of us who are
> stuck at home really want to live vicariously through you!
>
> Claire
>
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"
>

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisolutions@... ARSlist: "Where the Answers Are"

Re: WWRUG 2009

by Doug Blair :: Rate this Message:

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Claire...

Hello from between sessions in Las Vegas. Actually, it's lunchtime  
here, and I foundf a place where my wireless card works.

Today's MC is Joel Sender - looking pretty spiffy in a tux! This  
morning, after a few technical issues which were ably resolved by Phil  
Bautista (lead geek) Dan Bloom presented a brief history of AR System  
(some of the years were not consecutive) and introduced Doug Mueller.  
Doug's talk centered on the theme that IT is finally realizing that  
the reason we do all these things is to further the business  
objectives of our companies. Most of the businesses where BMC/Remedy  
products are running are really not interested in the actual  
implementation that IT chooses to support the business activities, not  
on the the platform or all those ITIL KPI's - they just want to run  
their business.  Doug also went into some slight detail about things  
that might be present in a future release that will happen sometime  
between now and the next Ice Age (no dates, no promises, as is usual  
with Doug).  Doug also commented on BMC's (firm) decision to retire  
the Windows User Tool client AFTER release 8, and encouraged us to  
begin making the switch to web users now.

I spent the rest of the morning in one of the Kinetic sessions - it's  
pretty impressive stuff - and I plan to catch the what's new and  
tutorials later this week as there are some repeats.

One other thing I will pass along is part of a conversation I  
overheard last night between two prominent Remedy uber-geeks had to do  
with how the 7.5 mid-tier pre-caches form definitions. The fact that  
one of these two wasn't sure about it means that it's an obscure  
enough point to discuss a bit.  The 7.5 mid-tier keeps a cache of  
definitions for each unique combination of permissions. That means  
that if someone has write access to most of the fields on a form and  
another has write access to ALL of the fields on a form, you need two  
caches. Each of caches is defined in the pre-cache XSD file on the mid-
tier cache config with a section for a user name that is  
representative of that combination of field permissions.

Most people (me included) who set up the new mid-tier see that the  
Demo login is present in the XSD file, and you think that this means  
that it will pre-cache all the forms needed by Demo, and that if your  
login needs one of those forms it will use the copy cached for Demo.  
That's NOT the way it works.  For YOUR login to benefit from the pre-
cache you need to duplicate that whole section that is Demo's in the  
default file, and set it up for a login that has the EXACT same set of  
permissions that you do. The mid-tier will build a separate cache for  
you and all the logins like yours.

What this means is that you should develop a SMALL NUMBER of  
combinations of permissions (e.g. Help Desk plus Change only, help  
Desk plus Asset only, help desk plus change plus asset) and make sure  
that most of your logins exactly match one of those models.  Those  
logins will all load the pre-cached copy of the forms, and startup  
will appear to be faster for these people.

The pre-cache will be used if the mid-tier server restarts too -  
that's the "persistent" part of the cache.

That's it for now - lunch is ending and there is a LOT more to learn!

More when I have time

Doug



On Nov 10, 2009, at 8:40 AM, Sanford, Claire wrote:

> awesome!!!  Twittering RUG!!!  I love the internet!!
>
> ________________________________
>
> From: Action Request System discussion list(ARSList) on behalf of  
> Jason Miller
> Sent: Tue 11/10/2009 12:12 AM
> To: arslist@...
> Subject: Re: WWRUG 2009
>
>
> ** Hey Claire,
>
> The reception was fun.  So much fun that I forgot to get a goodie  
> bag.  I love being surrounded with Remedy people!
>
> Are you familiar with Twitter?  Here are few links for updates.
>
> http://twitter.com/WWRUG
> http://twitter.com/wwrug09
> http://twitter.com/#search?q=WWRUG
>
> Jason
>
>
> On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
>
>
> Claire,
>
> I have vicariously checked you in, picked up your vicarious goodie  
> bag, and am looking forward to enjoying your beverages (vicariously,  
> of course) tonight :-)
>
> Doug
>
>
> Doug
>
> --
> Doug Blair
> Sent from my iPhone, typographic errors likely
> +1-224-558-5462
>
>
> On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...
> > wrote:
>
>
>
> Is anyone going to be blogging the WWRUG happenings?  Those of us  
> who are stuck at home really want to live vicariously through you!
>
> Claire
>
>
> _______________________________________________________________________________
>
>
>
>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/ 
> >
> Platinum Sponsor:rmisolutions@... <mailto:Sponsor
> %3Armisolutions@...>  ARSlist: "Where the Answers Are"
>
>
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/ 
> >
> Platinum Sponsor:rmisolutions@... <mailto:Sponsor
> %3Armisolutions@...>  ARSlist: "Where the Answers Are"
>
>
>
> _Platinum Sponsor: rmisolutions@... ARSlist: "Where the  
> Answers Are"_
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisolutions@... ARSlist: "Where the  
> Answers Are"


Doug

--
Doug Blair
doug@...
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



_______________________________________________________________________________
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Re: WWRUG 2009

by Doug Blair :: Rate this Message:

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WWRUG09 is Dan Boom's twitter

No one seems to know who WWRUG is...



On Nov 10, 2009, at 9:32 AM, Grooms, Frederick W wrote:

> But for some of us Twitter is blocked
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)  
> [mailto:arslist@...] On Behalf Of Jason Miller
> Sent: Tuesday, November 10, 2009 12:13 AM
> To: arslist@...
> Subject: Re: WWRUG 2009
>
> Hey Claire,
>
> The reception was fun.  So much fun that I forgot to get a goodie  
> bag.  I love being surrounded with Remedy people!
>
> Are you familiar with Twitter?  Here are few links for updates.
>
> http://twitter.com/WWRUG
> http://twitter.com/wwrug09
> http://twitter.com/#search?q=WWRUG
>
> Jason
> On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
> Claire,
>
> I have vicariously checked you in, picked up your vicarious goodie  
> bag, and am looking forward to enjoying your beverages (vicariously,  
> of course) tonight :-)
>
> Doug
>
>
> Doug
>
> --
> Doug Blair
> Sent from my iPhone, typographic errors likely
> +1-224-558-5462
>
>
> On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...
> > wrote:
> Is anyone going to be blogging the WWRUG happenings?  Those of us  
> who are stuck at home really want to live vicariously through you!
>
> Claire
>
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisolutions@... ARSlist: "Where the  
> Answers Are"


Doug

--
Doug Blair
doug@...
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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_______________________________________________________________________________
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Menu item for VP's

by John Kelley-4 :: Rate this Message:

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Hi List

Need a Field or a Menu Item to show the VP of the Customer.

Facts:
1:  Customer and VP should have the same department in the CTM:People form.
2:  VP may or may not be the manager of the requester either.

When you select the user on the HPD:Helpdesk form and populate the customer information,  it should find the requesters Department (Information Technology) and lookup all the other Informations Technology Departments and find the VP.  

Seems easy, but I can only get my menu to display all the VPs

Any suggestions?  do I need to use an EXTERNAL Operator.


ARS 7.1 patch 6
Oracle 10g

JK
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Re: WWRUG 2009

by Jason Miller-3 :: Rate this Message:

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Some parts of this message have been removed. Learn more about Nabble's security policy.
** Just to share the my last few tweets about Evening with Engineering and Friends for those who can't get to twitter.  What a great night!
  1. Default_profile_1_normal jas0nmiller It was great to complement/thank the people who made many 7.5 features happen. Wish we could do this more often #WWRUG 24 minutes ago from UberTwitter    
  2. Default_profile_1_normal jas0nmiller The undisclosed future seems bright for ARS and the apps. More moving to the AR platform in the future. #WWRUG 27 minutes ago from UberTwitter    
  3. Default_profile_1_normal jas0nmiller Closed down Evening with Engineering and Friends. What a cool group!!! What an awesome team!!! ##WWRUG 29 minutes ago from UberTwitter


On Tue, Nov 10, 2009 at 2:38 PM, Doug Blair <doug@...> wrote:
WWRUG09 is Dan Boom's twitter

No one seems to know who WWRUG is...




On Nov 10, 2009, at 9:32 AM, Grooms, Frederick W wrote:

But for some of us Twitter is blocked

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jason Miller
Sent: Tuesday, November 10, 2009 12:13 AM
To: arslist@...
Subject: Re: WWRUG 2009

Hey Claire,

The reception was fun.  So much fun that I forgot to get a goodie bag.  I love being surrounded with Remedy people!

Are you familiar with Twitter?  Here are few links for updates.

http://twitter.com/WWRUG
http://twitter.com/wwrug09
http://twitter.com/#search?q=WWRUG

Jason
On Mon, Nov 9, 2009 at 4:02 PM, Doug Blair <doug@...> wrote:
Claire,

I have vicariously checked you in, picked up your vicarious goodie bag, and am looking forward to enjoying your beverages (vicariously, of course) tonight :-)

Doug


Doug

--
Doug Blair
Sent from my iPhone, typographic errors likely
+1-224-558-5462


On Nov 9, 2009, at 1:05 PM, "Sanford, Claire" <Claire.Sanford@...> wrote:
Is anyone going to be blogging the WWRUG happenings?  Those of us who are stuck at home really want to live vicariously through you!

Claire



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Doug

--

Doug Blair
doug@...
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



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