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Hiding and Disabling Menu Items

by Dan Saffer :: Rate this Message:

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Joel ("On Software") says,

"A long time ago, it became fashionable, even recommended, to disable  
menu items when they could not be used.
Don't do this. Users see the disabled menu item that they want to  
click on, and are left entirely without a clue of what they are  
supposed to do to get the menu item to work.

Instead, leave the menu item enabled. If there's some reason you can't  
complete the action, the menu item can display a message telling the  
user why."


<http://www.joelonsoftware.com/items/2008/07/01.html>


I agree about the hiding, but I don't think I necessarily agree about  
the disabling. What is missing from his critique is how "the menu item  
can display a message telling the user why." Does he mean pop-ups?  
Tool tips?

I'd rather set the users' expectations correctly than to have them  
click on a menu item and have a pop up appear telling them why they  
can't do that. A really long tooltip: "If you want to Paste an object,  
first you need to unlock this layer." is definitely better, but could  
have tons of conditionals.

Thoughts?


Dan




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 « Return to Thread: Hiding and Disabling Menu Items