I deleted "support" queue and now I get "Ticket creation failed" everytime :-(

View: New views
2 Messages — Rating Filter:   Alert me  

I deleted "support" queue and now I get "Ticket creation failed" everytime :-(

by John David Chapman :: Rate this Message:

Reply to Author | View Threaded | Show Only this Message

Hi,

I set up some new queues, and I didn't need the (default?) "support queue anymore.  So I deleted it.

Then I get "Ticket creation failed" anytime I try and email RT.  Manual ticket creation within the GUI works though, (although it goes to a queue when I don't want it to).

I tried recreating "support" and also "Support", but no joy.  Any ideas how I can fix this?

Thanks

Re: I deleted "support" queue and now I get "Ticket creation failed" everytime :-(

by John David Chapman :: Rate this Message:

Reply to Author | View Threaded | Show Only this Message

Anyone?