Improving the user experience incrementally?

Hi, folks. Every day, people sign up for this group, often mentioning
things that they are hoping to learn more about. But few of them ask
directly. That's only natural, but it leaves me suspecting that a lot of
people aren't getting all they want out of this group.

To see if we can change that, I'm going to start going back through
subscription requests, starting discussions around common themes.
Novices, consider this an invitation to speak up with specific
questions. Everybody else, please chime in, especially if you feel
you've got experience or advice that would help those new to the topic.

First up: In theory, agile processes, with their frequent releases and
even-more-frequent iterations, provide a lot of opportunity to
continuously improve the user experience. When is that promise
fulfilled? How can designers best take advantage of that? And when
things fall short, what steps have people taken to remedy that?


Curiously,

William