Issue view customer

[forums-5]

Hi i was looking all over the forums, and i spent a half day trying to configure it myself but i'm stuck, and i need this option.

The situation i need:

I have two projects:
project A: for employees ( no restrictions for them )
project B: for employees (able to see everything and all fields of a issue)
              for customers ( want to NOT be able to see the assignee and priority of a issue )

are there specific steps, cause i tried to read the diffrent 'screen/screen scheme guide' but i cant get a clear picture.

Thank you

Best regards
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Post by Damir - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38562
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[forums-5]

I'm afraid Jira doesn't do field level security (see http://jira.atlassian.com/browse/jra-1330 for lots of hints and workarounds)

You can separate projects A and B apart and hide A from the customers.  You can even hide individual issues from customers.  But you won't be able to hide priority or assignee from the customers - if they can see an issue, then they'll be able to see it's priority and assignee.

You can do it if you are willing to edit some of the Jira code and maybe write some plugins.
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Post by broughn2 - online at:
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[forums-5]

Thank you for the respond. We decided to go with an alternative and made multiple projects.
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Post by Damir - online at:
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[forums-5]

Can i set in the workflow the following?:

-if the issue gets the status 'open' the 'original estimate field' is not required
-if the issue gets the status 'in progress' the 'original estimate field'  is required.

or something in that direction.

because i saw in the guide 'configuring workflow' that's possible to add a comment if a comment is added during the transition.
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Post by Damir - online at:
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[forums-5]

Not off the shelf, I think you need the [Jira Suite Utilities|http://confluence.atlassian.com/display/JIRAEXT/JIRA+Suite+Utilities] or some other plugin with validators/conditions in it.

If you do install something like that, then you need to look at the workflow.  For your requirement, I would; For each transition out of "in progress", add a validator of "original estimate mandatory" (assuming the JSU above is installed)

Your other option might be to use a condition to prevent transitions out of "in progress" from appearing to the user until an estimate was set, but then you need to tell them why they have no transitions.
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Post by broughn2 - online at:
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[forums-5]

Hello,

Yeah, I agree, using the Jira Suite utilities to put a [workflow|http://confluence.atlassian.com/display/JIRA/Configuring+Workflow] validator on the transition out (as well as a transition view screen which contains your required field :) ) sounds to me like the way to go.

Cheers,
Emily
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Post by estumpf - online at:
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