Nabble - JIRA - User

Re: JEMH Extended mail Handler

2009-12-03T02:01:06Z

The version of Jira is 3.11 Build 288

I have read the instructions a several times. But I probably miss something.

I downloaded the installation for Jira 3.9.3 - Jira 3.13.x
and put it in the WEB-INF/lib folder.
I understand that it's not nesecary to use the Ldap properties file.
I have setup logging. With this result:

CreateOrCommentHandler.handleMessage()
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.WhiteGreyBlackListingHelper] isValidAfter B/W listing: true
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.AbstractMessageHandler] com.dolby.atlassian.jira.service.util.handler.WhiteGreyBlackListingHelper$FilterResult@440cbe
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 DEBUG [service.util.handler.CreateOrCommentHandler] Got mail from: joakim@..., subject: Jira Bug
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.EMHConfiguration] EMH property file loaded through standard getClass.getClassloader: true
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.EMHIssueHandler] Message: To: servhelp@...
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.EMHIssueHandler] Message: From: joakim@...
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.EMHIssueHandler] Message: Subject: Jira Bug
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.EMHIssueHandler] Message: Sent: Thu Dec 03 10:27:24 CET 2009
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.AbstractMessageHandler] Attempting to find FieldProcessors in package: com.dolby.atlassian.jira.service.util.handler.emh.processor
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [util.handler.emh.ClassFinder] Found class: com.dolby.atlassian.jira.service.util.handler.emh.processor.TestNonQuotedSubjectRegexp
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 ERROR [service.util.handler.AbstractMessageHandler] Bug: junit/framework/TestCase
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 WARN [service.util.handler.EMHIssueHandler] No email field processors could be found, no mail can be processed. Check package names.
2009-12-03 10:52:27,491 JiraQuartzScheduler_Worker-1 INFO [service.util.handler.CreateOrCommentHandler] returning deleteMessage: false

Update WEB-INF/classes/services/com/atlassian/jira/service/services/imap/imapservice.xml
Put the emh.properties file in the WEB-INF/classes folder

The service have this information:
- usessl: No SSL
- handler.params: configFile=emh.properties
- popserver: servhelp@*******.se
- forwardEmail: frederick@******.se
- handler: Extendable Mail Handler - CreateOrComment

The config file has this information:

defaultPriority=minor
defaultIssueLinkType=relates
defaultReporterUsername=flo
defaultIssueType=13
defaultProject=SERV
emailFieldProcessorPackageList=com.dolby.atlassian.jira.service.util.handler.emh.processor
deleteMail=true

I now see that in the examplefile it stands "defaultReporterUsername"
and in the installation site it stands "defaultReportUsername"
Wich one is right ?
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Keep issue types when changing issue type scheme

2009-12-03T00:45:44Z

Hi,
we have project with issue type scheme A. Is it possible somehow keep the issue types in the project and during the change of issue type scheme A to issue type scheme B which uses different issue types?

Thanks and Br,
Lukas
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JQL Search on Description

2009-12-02T22:27:46Z

Hi,
Another issue with JQL search I am facing with description field.
In the web ui itself, I am entering JQL query like this:
Description ~ "11 22 3"
And it matches a ticket that does not have this substring. The ticket's description has the following text:
"Phone call #3 which interrupts call #2"

Why would this query result in searching this ticket? Am I missing something?

Thanks in advance.
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JQL Search on Custom Fields

2009-12-02T22:02:34Z

Hi,
We have created a few custom fields in our installation of Jira 4.0 and we are using the Jira SOAP Service to communicate with it.

While using the Advanced Search in the Jira's Web UI or while using the soap service's getIssuesFromJqlSearch, if we try to search the tickets with a LIKE operator (~ - tilde), it is not able to find any tickets. JQL search with tilde would only work if there is an exact match.

E.g. there is a custom field "PhoneNumber" and one of the tickets has a number 11223 stored in it.
>From the Advanced Search in web UI, if I enter query "PhoneNumber ~ 11223" - it is able to search and list the ticket.
But, if I enter query "PhoneNumber ~ 112" - it is not able to list the same ticket.

While other default fields like Description, if I search "Description ~ test" - it is able to list all the matching tickets having substring 'test' in the description field.

The PhoneNumber custom field is a "Text Field" and is also marked with "Free Text Searcher". So, CONTAINS operator should work. Please get back if I am missing something.

Thanks.
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Re: SharePoint Plugin

2009-12-02T18:48:27Z

SharePoint to JIRA connector is production released and available. See [this page|http://www.customware.net/repository/display/CustomWare/SharePoint+Connector+for+JIRA] for more information, or send an inquiry to info@....

JIRA 4.0 compatibility validation is underway as I write - so *very* soon.

Cheers,

Ellen Feaheny
[CustomWare|http://www.customware.net]
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Re: Integrating JIRA into Sharepoint Env

2009-12-02T18:43:37Z

Christmas time seems as good a time as anytime to update that old link there.. ! :)

SharePoint to JIRA connector is production released and available. See [this page|http://www.customware.net/repository/display/CustomWare/SharePoint+Connector+for+JIRA] for more information, or send an inquiry to info@....

JIRA 4.0 compatibility validation is underway as I write - so *very* soon.

Cheers,

Ellen Feaheny
[CustomWare|http://www.customware.net]
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Re: Jira and Sharepoint

2009-12-02T18:40:41Z

Wow - random google search, and stumbled upon this old Forum entry - can't keep up!

Old link there..

SharePoint to JIRA connector is production released and available. See [this page|http://www.customware.net/repository/display/CustomWare/SharePoint+Connector+for+JIRA] for more information, or send an inquiry to info@....

JIRA 4.0 compatibility validation is underway as I write - so *very* soon.

Cheers,

Ellen Feaheny
[CustomWare|http://www.customware.net]
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Re: JIRA upgrade 3.13.4 -> 4.0.0-rc1 failed

2009-12-02T16:39:11Z

Hi Michael,

I know this has already been resolved but if you're issue was the same as ours was then updating tomcat would make sense in a roundabout way.

We were receiving similar errors and it was related to having multiple versions of the same Jar file in the tomcat\lib directory. Specifically log4j-1.2.15.jar/log4j-1.2.7.jar. Stopping tomcat and removing the older version and restarting tomcat solved the problem for us.

If when you upgraded/reinstalled tomcat you cleared this library then you would only have the newer version when you reinstalled JIRA and the problem would have gone away.
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Re: Gadget Dashboard bundled plugin is not available.

2009-12-02T16:30:21Z

Hi John,

I was receiving similar error messages. Have you had previous versions of JIRA on this server? In our environment it had to do with us having multiple versions of jar files in the tomcat/lib folder. Specifically I had a log4j-1.2.15.jar and log4j-1.2.7.jar. I stopped tomcat, removed the 1.2.7 version, and restarted tomcat. After this was done the site came up correctly.

Hope that helps.
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Re: Gadget Dashboard Plugin Disabled due to error

2009-12-02T16:27:30Z

I was receiving similar errors as well. In our environment it had to do with multiple versions of JIRA jar files in the tomcat\lib directory. Specifically I had a log4j-1.2.15.jar and log4j-1.2.7.jar. I stopped tomcat, removed the 1.2.7 version, and restarted tomcat. After this was done the site came up correctly.
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Re: csv import

2009-12-02T14:15:43Z

Umm, CSV import allows you to enter the date mask you want to use. You shouldn't need to alter your look & feel!
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Re: JIRA Project Administrator cannot Administer

2009-12-02T14:13:40Z

>I can quite understand you don't want a project admin editing or altering the schemes defined in the system, but I disagree that he can't choose which one his project is using..

Yeah, sorry, I didn't mention that possibility - I think one of the better fixes is exactly that - you have the current "project admin" users, but another layer of "system-project admin", who can pick schemes (which are defined by higher level admins) but they cannot change them.
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-12-02T13:57:14Z

Well, I am +almost+ there, just need a wee bit more help.

After disabling 23 plugins via the DB - I can now get to the setup screen - however when I submit the Setup Part 1 screen JIRA stores all the parameters I filled in... and then, sensibly enough, tries to back everything up to a local dir. The memory needed to prepare the structures for backup causes.... a bail due to no Heap Space!

If I restart TC, I see that JIRA has already stored the parameters I set, including the licence key, I just need to get past the darn setup screen.

Anyone know how to trick JIRA into thinking setup is done? Probably something else in propertyentry. I tried "jira.setup" but that made no difference.
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Re: Conversion of Single-Select Field to Multi-Select Field

2009-12-02T13:45:31Z

Thanks. That is it.

Nicos
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Re: csv import

2009-12-02T13:18:10Z

I went the other way. Changed the format in the look and feel to match what i wanted. Initially i was struggling to import it in the same format but the import failed. So i imported it in the format Jira liked and then changed the look and feel section to match the format i wanted.

too many steps than what was probably necessary but i got what i wanted!

Thanks for your help.
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Re: use custom field date in charts

2009-12-02T12:55:27Z

I don't think so. It appears you can only create a pie chart for fields that have a limited number of inputs available. (no text, date picker, etc...)

You could probably do it by creating a multi-select list (or just select list) with all of the dates in it and converting the date picker value to text and setting that value as the value for the new custom field?
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Re: Text Field (< 255 characters) custom field not available in JIRA portlets

2009-12-02T12:51:42Z

Yeah if you wanna spend $200 for that feature. For me, not worth the cost.
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Re: Conversion of Single-Select Field to Multi-Select Field

2009-12-02T12:50:54Z

Go to the custom field settings in the admin CP. Find your custom field and click "edit" there you will have (about) 3 options...Name, Description, and Search template. Change the search template. Is that what you mean?
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-12-02T12:49:03Z

Thanks for the suggestions guys.

Actually propertyentry is a rather odd/sloppy choice by the JIRA gang for general system properties. I suspected this was the case because I am familiar with this table - it is used by the OSWorkflow framework which JIRA uses - but which I have also used in the past for projects I coded on. It normally stores arbitrary named properties associated with EACH WORKFLOW INSTANCE - not global configs. What Atlassian seem to have done is hijack it via some magic values which the app knows are for global purposes and not any particular.

Therefore I performed a test on a fully setup local server - and I WAS able to disable a plugin, hooray! The basic instructions are below. I am now going to try it on the memory-challenged hosted tomcat, and see if disabling the beggars actually saves me some Heap Space. JIRA 4 definitely seems to be all round greedier.

If someone can point me to the relevant part of the JIRA wiki, I'd be happy to round this off by putting up clear instructions and a list of plugin keys, boringly trawled from the Plugin Management screen.

==== WORKING EXAMPLE ===
This example disables the "Wiki Renderer Macros Plugin" in JIRA 4.

NOTE: the "plugin key" can be detected by logging into a running JIRA instance then Administration -> Plugins, then "mouseover" the plugin you wish to disable. In the URL you will see the pluginKey within the query string.

INSERT INTO propertyentry(id, entity_name, entity_id, property_key, propertytype)
VALUES
(
10217, -- this should be next available sequential id MAKE SURE TO USE THE VALUE APPROPRIATE TO YOUR SYSTEM
'jira.properties', -- always use this value
1, -- always use this value
'jira.plugin.state-.com.atlassian.jira.plugin.system.renderers.wiki.macros', -- after the -. put the plugin key (SEE ABOVE)
5 -- always use this value
);
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Re: JIRA Project Administrator cannot Administer

2009-12-02T12:34:41Z

Thanks Neal!
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Re: JIRA Project Administrator cannot Administer

2009-12-02T12:31:02Z

With the introduction of project roles, Atlassian addressed a similar issue so that admins could set up a small number of permission schemes, and set them up to use project roles. This allows project administrators to assign permissions indirectly. before that, someone with admin permission had to edit the permission scheme directly.

What you are after is a similar recognition that project admins want to be able to have further control. Atlassian isn't there yet. for now, they figure if you trust someone to manipulate the setup of JIRA enough to set permission schemes, you trust them enough not to screw things up too.
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Re: csv import

2009-12-02T12:26:57Z

I'm no CSV expert, but I would suggest the date format in your CSV file match the date format in your "Look & Feel" configuration page.
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Re: Conversion of Single-Select Field to Multi-Select Field

2009-12-02T12:17:55Z

Nic

I would prefer to change the searcher via the UI rather than SQL. I do not seem to have the option. Please advise. I am on version 3.10.2

Nicos
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Re: Text Field (< 255 characters) custom field not available in JIRA portlets

2009-12-02T12:07:50Z

Hum... I guess I can use Enhanced FreeText Searcher portlet to let my user search on a customfield (orderid) field quickly
http://confluence.atlassian.com/display/JIRAEXT/Enhanced+FreeText+Searcher

Or

use the enhanced "JIRA Show Saved Filter With Columns" portlet
http://confluence.atlassian.com/display/JIRAEXT/JIRA+Show+Saved+Filter+With+Columns
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Re: JIRA Project Administrator cannot Administer

2009-12-02T11:28:46Z

I can quite understand you don't want a project admin editing or altering the schemes, but assigning from a list of choices?
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csv import

2009-12-02T11:27:45Z

I have been trying to import a csv file that has a date field with this format - 'Monday, April 26 2006" but i cannot get jira to recognize it - i kept getting unparseable date error.

Here is the configuration file i was using.

# written by PropertiesConfiguration
# Mon Nov 30 13:00:32 EST 2009
existingprojectkey = CHG
importsingleproject = false
importexistingproject = true
mapfromcsv = false
field.DATE = customfield_10029
field.DESCRIPTION = summary
field.SYSTEM = customfield_10023
field.AFFECTED APPLICATION / FILE = customfield_10031
date.import.format = EEEE
date.import.format = MMMM d
date.import.format = yyyy
user.email.suffix = kidshealth.org
date.fields = DATE
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use custom field date in charts

2009-12-02T10:54:54Z

Is there a way i can create pie charts using a custom date field?
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Re: Logs for emails from Jira

2009-12-02T10:22:43Z

http://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details

This may help you :)
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Logs for emails from Jira

2009-12-02T09:43:07Z

Hi, I have configured custom notification scheme for multiple projects and in one of the projects notifications give me a lot of headache, its a unique kind of requirement and emails are sent to a group. Few persons receive emails and few members not. I would like to investigate this further. How do I do it, is there a log generated for this? How do i access the log which might give me more understanding on emails sent out?

Thanks,
Srini
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Re: Why are worklogs not searchable in jira?

2009-12-02T09:16:47Z

I'm not sure why they aren't searchable, my best guess is that it's just something Atlassian has not implemented due to time constraints, and the urgency of other requests (bear in mind that a lot of their customer base do not use time tracking)

I'm not aware of a proper work-around for it either. I have seen one, written by an ex-colleague - they simply wrote a custom field based on the "free text" field. It had no input .vm, and simply displayed all the worklog comments. With the standard text searcher enabled, you could then search it.
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Re: Filter on "Any" issue type hides some navigator columns

2009-12-02T09:09:49Z

I found the answer to my problem. When I created my custom fields I specifically selected the only two issue types that I had as applicable issue types for my custom fields. I did this with that thought that in the future additional issue types might be added which these fields may not apply to. This was the problem because you can also apply the custom field to "Any issue type".

I went back and modified my custom fields to apply to "Any issue type" and my search results now show the new columns that were added to the Issue Navigator. It appears that, when performing searchs, selecting the "Any" issue type option isn't equivalent to individually selecting all the issue types.
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Re: Conversion of Single-Select Field to Multi-Select Field

2009-12-02T09:07:54Z

Nic's right, I should have mentioned, certain changes to custom fields are generally fine, where you are moving one type to a container of a greater type if you know what I mean. Single select to multi select is an example of that. Docs here: http://confluence.atlassian.com/display/JIRA/Changing+Custom+Field+Types

I've just got into the habit of using groovy as we can't have any downtime without mountains of paperwork.

cheers, jamie
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Post by JamieEchlin - online at:
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Re: Conversion of Single-Select Field to Multi-Select Field

2009-12-02T09:02:03Z

You'll find Groovy is the safest way to do this, as Jamie says.

There is another option which may be faster for you, depending on your volume of data - stop Jira, update the field type in the database (just amend the table customfield, changing the class of that field) and restart. If you change the searcher, you will need to re-index Jira as well, but you would be better off changing that in the UI rather than by SQL (with SQL, minimal changes are a good idea).

Note though - this is one way, you cannot change multi-select back to select this easily (and there aren't many field conversions this trick will work for) and I'll always say get a *tested backup* before touching any data in the database.
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Post by broughn2 - online at:
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Re: Requiring a new attachment during a transition

2009-12-02T08:58:52Z

I do not know about making an attachment required; however, you could have the user be brought to a screen asking for the file location. The custom field they need to place the data into would be made a required field preventing them from completing the transition until after the attachment is provided.
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Post by wcappoli - online at:
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Re: Why are worklogs not searchable in jira?

2009-12-02T08:42:01Z

yes
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Post by Net Comrade - online at:
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