Nabble - JIRA

Re: How to migrate current jira setup (osuser with AD/LDAP) to crowd (AD/LDAP)?

2009-11-29T05:35:18Z

thanks again for your time.

The CF is activated inside the old instance, but it is definitly not copied over by the backup (i just tried it again), or at least
it is not shown under "Custom Fields".

Although this CF seems to be 10030, not 10011 (i did what you suggested to get the number inside the link).
1011 leads to a *Screen* called "Impediment Create Screen" that also exist inside the new instance...

Now i actually have no clue what is wrong... Integrity checker passed everything, no problems detected, the
screen looks similar on both instances...
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Re: How to migrate current jira setup (osuser with AD/LDAP) to crowd (AD/LDAP)?

2009-11-29T04:46:42Z

The field should indeed exist in the backup. However, if a field is deleted, Jira doesn't remove any filters that might have been using it!

If it does exist, then you should check what type the field is too - it may be that the field exists in the data, but the plugin that provides the code for it is either disabled (in both old and new) or non-existent in the new Jira. Have a look at Admin -> Plugins to check that.

To find a field, go to Admin -> custom fields, and hover the cursor over the edit links next to each one (or use the browser to show the xml), you'll find that the url that the links go to contain the custom field id (10011)

Another thing to try is the integrity checker - it might highlight some data problems. I usually run it before exporting, to get the cleanest xml I can, but it's just as good to run it after import too, especially if upgrading. Concentrate on the field related things it can check.
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Re: How to migrate current jira setup (osuser with AD/LDAP) to crowd (AD/LDAP)?

2009-11-29T04:24:56Z

ahh thanks for the hint that it is a "custom field"...

Ok, i think the association and the custom field problem are different things, since
the issues work if i don't use crowd, but the cf-problem is always there (with or without
crowd).

Cf-Problem:
The old instance has one additional CF that seems to be missing on the new instance... so
i guess that this is "1011" (where can i see the number?). Shouldn't this be restored through
the XML-Backup? Or do i have to copy it over (if yes, how?)?

Issue-Association Problem:
I tried to reinstall everything, but i always get the same results as noted above.
As soon as i use crowd, the Groups are shown twice and no association is made
between the old and new user (or at least with the Issues, strange thing: it can see
that i am project lead of some projects and the projects are shown, but no Issues...).
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Re: How to migrate current jira setup (osuser with AD/LDAP) to crowd (AD/LDAP)?

2009-11-29T04:06:12Z

Hi,

Do you know what field is cf[10011]? Can you check if a custom field with the ID 10011 exist on the system?

Regards

Patrick Li
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Re: Forgot admin password for Jira version 4

2009-11-29T03:42:44Z

You can't - Jira doesn't store the password. It stores the salt and hash, so you will need to change it rather than find it out.

See http://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator for full details, but briefly
# Did you set an email for your admin user? If so, just use the "forgot password" link and check the email.
# If not, then run this

update userbase set password_hash='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where username='admin';

It will set this:
Username: admin (replace the admin with your admin user id)
Password: sphere
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Mail notifications

2009-11-29T03:32:02Z

Hi,

Does anybody know if there's a way to configure Jira to not send
emails to the person who updated an issue?

The person who's updated an issue obviously knows about it and it
would be nice not to receive emails about your own updates, in an
attempt to somewhat reduce the number of emails reaching your inbox.

Thanks,
Linda
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Forgot admin password for Jira version 4

2009-11-29T01:47:04Z

Hi,
I installed the evaluation version for Jira 4.0 but forgot the password as admin..where can I check it in the config files?

Thanks

Madel
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-11-29T00:35:14Z

Why don't you export your database to XML, import it in to some other system with enough memory, disable all the plugins you don't need, then export, then reimport back to your memory-limited hosted environment...

cheers, jamie
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-11-28T13:44:53Z

> # Go into the database and disable the plugin before starting Jira.
>
> If you do decide to jump back to Jira, ask again - I don't have the SQL for disabling the plugins off the top of my head.
If you could explain the table structure to me now, I can do the rest. I still have a few days left on the trial hosting accounts I set up so I would rather test out my plugin-heap space correlation hypothesis now while I am still "into" the topic. The knowledge will surely come in handy at some point in the future.

I will post up my results here as they may be useful for others as well.
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-11-28T12:09:15Z

I admit I hadn't looked at hosting, never needed to. Interesting to read all of that, thanks!

>With respect, you did not actually answer my question about disable startups through some other means than the Web UI.
True, sorry. I don't think that there is.

>What I want is to disable the plugins I KNOW I don't need, before starting the VM, so that when JIRA tries to load "everything it may need", the definition of "everything" is somewhat reduced! For instance given our business case we are NEVER going to need anything to do with the Fisheye plugin - so why should we spend money on Heap Space for this plugin?
I think you've got two options.
# Remove the .jar file from WEB-INF/lib - that will completely and permanently stop the plugin loading. Probably ok for the Fisheye plugin and others, but I'd test any of the off-the-shelf plugin removals to check they don't have dependencies that break.
# Go into the database and disable the plugin before starting Jira.

If you do decide to jump back to Jira, ask again - I don't have the SQL for disabling the plugins off the top of my head.
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From forum: JIRA - User

Setting a custom field to the current date in a workflow transition

2009-11-28T10:34:08Z

In a workflow transition, I'd like to set the value of a custom field to the current date. How can I proceed to do that?
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How to migrate current jira setup (osuser with AD/LDAP) to crowd (AD/LDAP)?

2009-11-28T06:15:32Z

hello community,

i recently updated Jira from 3.x to Jira 4 and imported the XML-backup.

So far everything works fine, but now we tried to change the current LDAP
authentication to work with Crowd... so we followed the tutorial how to
integrate Jira&Crowd and it seems to work for the authentication part.

I can now log in with my AD user BUT i can't access any of my issues,
filters or projects... the user has the same name as it had bevore and this
procedure worked at least for Confluence (the new AD-User was associated with
the old local one smoothly there). If i deactivate "external user management" eyerthing
works as expected with the old user (it's a different password so i can distinguish).
So far i think there is some problem with association of the Crowd-AD users to the
old authentication (local+LDAP).

The only errors i can provide:
1) if i log on to my dashboard, i see in filter results gadget:
{code}
There are problems with the current configuration for this gadget.
The errors below may have been caused by the deletion of entities required by the
gadget or by changes to your permissions.

The selected filter filter-10000 has an error: Not able to sort using field 'cf[10011]'..

{code}

All other gagdets show: "No matching issues found." which is naturally wrong ;)

2) The three necessary groups in JIRA are listed twice... i can see two jira-users, jira-developers and
jira-administrators groups but in both is only the testuser (me) i added in AD. In AD there is only one
group called like this, so i expect it also shows the local one with the same name but still uses Crowd
to check (sounds weird i know)... otherwise one of the groups should hold all old users, eh?

Any idea what i can do to get this right?
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Re: Unable to set SMTP server

2009-11-28T04:14:54Z

Thanks, I'll add myself to the group.
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Re: Unable to set SMTP server

2009-11-28T04:12:26Z

Hi,

That would work. You can also just add yourself to the internal-admin group since you don't know who else is in jira-administrators and it is probably setup this way for a reason. Either way, both should work.

Regards

Patrick Li
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Re: Unable to set SMTP server

2009-11-28T04:05:09Z

Thanks, I checked and it is set to some internal-admin group. Should I just add jira-administrators group to it?
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Re: Unable to set SMTP server

2009-11-28T04:01:56Z

Hi,

By default, jira-administrators group should have JIRA System Administrators permission, but your JIRA might be setup differently. You can check this by going to Administration -> Global Permissions. You need that permission to set SMTP server I believe.

Regards

Patrick Li
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Re: Unable to set SMTP server

2009-11-28T04:00:34Z

How do I check that? I am jira-administrator, am I not a system administrator?
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Re: Unable to set SMTP server

2009-11-28T03:59:57Z

Hi,

This sounds like a permission issue. Can you check if you have the JIRA System Administrators permission?

Regards

Patrick Li
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From forum: JIRA - User

Unable to set SMTP server

2009-11-28T03:57:59Z

Hi,

I have been recently given the role to manage our internal Jira. Now I need to add an SMTP server to send out notifications but I cannot find the link to let me do that. I have checked that I am in the jira-administrators group. Any help will be appreciated.

Thanks
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From forum: JIRA - User

Re: Jira mail handler - Truncated tickets in Jira

2009-11-28T03:13:10Z

You are likely running into a configuration issue with your email client, in that the combination of a @directive and value exceeds the email clients limit for auto line-wrapping, which will break the ability of JEMH to process it correctly...

See the [plugin page|http://confluence.atlassian.com/display/JIRAEXT/Jira+Extendable+Mail+Handler] , specifically the [User Guide|http://confluence.atlassian.com/display/JIRAEXT/JEMH+Usage+Guide#JEMHUsageGuide-FieldsonlonglinesarenotfoundortruncatedinJira], which describes this problem, some causes and suggested resolutions.

Failing that, the associated [JIra project|http://developer.atlassian.com/jira/browse/JEMH] where you can describe your problem more fully, and attach example email that cause reproducible problems.
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Insert HTML comments

2009-11-28T00:03:28Z

To be more precise I am using the functionality of Jira to integrate e-mails as issues and I would like to know if there is an existing plugin to help me integrate the HTML part (insted of the textual part) of the e-mails into issues and comments.
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-11-27T23:27:00Z

Thanks for your reply Nic.

Selling a VM with a limited max heap size (-Xmx) is exactly what they are doing. If you google "private tomcat hosting" you will find that all the tomcat hosting providers do it.
In fact, while it may +seem+ odd that they charge for heap memory, in fact it is a reasonable way to cost the whole server resource, when you think about it. With a PHP app + Apache HTTPD for instance, they can run many sites each for a different customer and the average memory will tend towards the average number of total users. Given that bursts in on app may correspond to troughs in another, they can estimate the capacity they need to offer with some degree of success.

Now, with Java VMs, they need to provide that VM with at least its necessary size (VM + Permgen + Heap = some 100 MB more than just -Xmx) at all times, even if those apps are not heavily loaded or have no users. Otherwise, the VMs will be thinking they have enough memory, allocating up to the VM limit, but this will correspond to a page fault and cause the O/S to be constantly swapping the contents of physical RAM in from disk, which could lead the machine to thrash.

So what I am really paying for is "a block of internet-addressable and secured JVM heap space with attached CPU and disk space, and a secure power-supply". The charge per lump of heap space starts to look more reasonable.

Regarding JIRA's behaviour on startup ("tries to load everything it may need"), that is what I had suspected. With respect, you did not actually answer my question about disable startups through some other means than the Web UI. What I want is to disable the plugins I KNOW I don't need, before starting the VM, so that when JIRA tries to load "everything it may need", the definition of "everything" is somewhat reduced! For instance given our business case we are NEVER going to need anything to do with the Fisheye plugin - so why should we spend money on Heap Space for this plugin?

For the moment I have set up Mantis (http://www.mantisbt.org/) which is a fairly blatant copy of JIRA in terms of functionality and concepts, although currently far inferior as a product. I would much prefer JIRA but since the hosting provider offers Mantis at no extra charge so this way we save at least USD50 a month in hosting fees. Later on if/when the venture is successful we may justify this expenditure but not at the moment.
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Re: Howto disable plugins via CLI to reduce memory footprint?

2009-11-27T16:55:58Z

It sounds odd to me that someone would charge based on heap size. My guess is that they are charging you for running a virtual machine with limited memory. But that's beside the point.

I do not think that there is a useful answer to your question. Jira tries to load everything on startup, simply because it might need all of it. If your memory settings prevent it all being loaded, then the simple response is that you haven't got enough memory. Yes, it spikes on startup, but for most installations, you will find that the memory peaks are based on what the users are doing, and it's much higher than the startup. So, if you are having problems running through startup, you are almost certainly going to have operational problems when people start using it.

If I were in your place, I'd simply be asking the providers to increase the memory - my users are going to need more than the system startup does.
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Re: JIRA Project Administrator cannot Administer

2009-11-27T16:46:43Z

Project admins should be able to amend users roles, components and versions, but not any of the project schemes. Is that what you are seeing?
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From forum: JIRA - User

jira 4.0 reporting

2009-11-27T15:35:44Z

i am not able to locate the reports in jira 4.0. any guidance will be appriciated
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Howto disable plugins via CLI to reduce memory footprint?

2009-11-27T12:54:17Z

I have been using and administering JIRA for several years, however always on decent-sized local servers.

I am now trying to set up another instance (JIRA 4.0) for a hobby project (a fanzine whose editors are all over the world), as I think it will be a very easy-to-learn tool for the rest of the team. Since we are trying to keep costs down initially I am trying to use a 3rd-party hosted private Tomcat JVM with a JIRA 10-user licence. Private Tomcat tends to come out cheaper than a whole VPS package.

However I have run into a severe problem with JIRA's initial requirements at initial startup. It requires at least 96Mb of Heap just to start the webapp, and then more than that the first time you access a page after startup. My experience of running it on local servers is that ONCE STARTED UP JIRA 3.x can run happily inside 128Mb, while JIRA 4.0 needs maybe 200Mb. This perfectly reasonable for a local server.

However all specialist Tomcat hosting providers base their pricing on heap size so it looks like we are going to have to go way over budget just to deal with this initial "burst" of heap requirements at startup.

One idea I had was to disable all the plugins we don't need (gadgets, RPC, fisheye, basically most of them) via the CLI, +before+ starting up. I suspect this would reduce footprint as the app is tending to bail with an OutOfMemoryError exactly when it is loading the plugins.

I couldn't find anything in the docs about this - does anyone know how? I am reluctant to simply start removing JAR files as in 4.0 there are so many bundled plugins with apparent interdependencies that I think it will get messy and I can find no clear documentation about how to do this safely.

Any advice would be much appreciated.
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From forum: JIRA - User

JIRA Project Administrator cannot Administer

2009-11-27T12:45:40Z

I have a strange problem.. I have a user who is set as Administrator on a particular project, and according to the Permission Scheme, he has rights to Administer Project, yet, when he goes into _administer project_ he only has links to change project roles, all the other settings are not editable..?
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From forum: JIRA - User

Eventum import

2009-11-27T07:28:50Z

Any suggestions on the best way to import a Eventum project (mySQL) including the issues history. The CSV importer does not seem to handle issue history.
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Jira mail handler - Truncated tickets in Jira

2009-11-27T07:21:54Z

Hi,

We have come across an error that we are not sure how to solve.

We are using Enterprise Edition, Version: 3.13-#330

We are using the Jira Extendable Mail Handler to create issues based on incoming emails for a number of different projects, and it is all working well. Tickets are created without any problem.
We are using the @ prefix format when configuring the emails.

Our problem is that when the lenght of the entered value is too long the whole ticket becomes truncated in Jira. It is difficult to find a pattern. Sometimes the entered value is simply cust short. Other times, only half of the fields are filled out and the rest will just appear in basic html.

I have attached a screenshot where you can see how some of the tickets are entered in Jira and the rest appear as html with the @prefix.

Any help or sugestions for troubleshooting would be greatly appreciated.
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From forum: JIRA - User

Re: Resolutions dedicated for specific workflow

2009-11-27T07:14:34Z

Although the improvement request is still outstanding, there is a workaround, which Nic didn't mention. That is the ability to exclude certain resolutions on each transition (which is part of an individual workflow).

http://confluence.atlassian.com/display/JIRA03x/Resolutions+per+workflow+step
http://confluence.atlassian.com/display/JIRA/Resolutions+per+workflow+step

It's a workaround, and its biggest flaw is that because it is a list by exclusion, if anyone adds a new resolution, it will be default be INCLUDED in all workflows.
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Re: How to generate a report based on due-date?

2009-11-27T05:55:39Z

I wrote a custom field to do this (in 3.6) - it showed the difference between "resolution date" (from the charting plugin) and "due date".

If you had something like that, then you could do a simple filter that displays the last months worth of issues, and sort by that field.
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How to generate a report based on due-date?

2009-11-27T03:30:39Z

Hi,

I have been asked to prepare a monthly, project-wise report based on the due-date : the number of issues that were fixed before the due-date versus the number that were not.

Whats the best way of doing this?

Thanks!

- Vivek
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Re: JIRA 4.0 Error org.xml.sax.SAXException: No deserializer for {http://lang.java}String

2009-11-27T03:22:07Z

Am facing the exact same error. My project has a custom jira plugin which works fine with Jira 3.x.
However it fails with Jira 4. We use axis 1.4, but the error is reproducible with axis 1.3 also.

Plugin's Wsdl from jira 3 and jira 4 are identical.

ERROR [DefaultQuartzScheduler_Worker-8] Call.invoke(2469) | Exception:^M org.xml.sax.SAXException: No deserializer for {http://lang.java%7dString at org.apache.axis.encoding.DeserializerImpl.onStartElement(DeserializerImpl.java:453)^M at org.apache.axis.encoding.DeserializerImpl.startElement(DeserializerImpl.java:393

%7d = } character

Any pointers would be helpful.

regards,
Rajeev
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From forum: JIRA - User

Re: Changing Components

2009-11-27T02:04:09Z

I know ;-)
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From forum: JIRA - User

Re: Bulk duplicates, perhaps

2009-11-27T02:02:25Z

Within the "loads of projects" structure, I think I would look at the functions in the [clone and move|http://confluence.atlassian.com/display/JIRAEXT/JIRA+Clone+and+Move+Plugin] plugin. You'll need to do some work on it though (see weaknesses)

*Strengths*
* It enables a user to create a copy of an issue
* linked to the current one
* in another project.
* It duplicates the main information entered, removing the history and comments

*Weaknesses*
* I don't know how well it handles components and/or versions (it didn't when I last used it, but that was a long time ago)
* I don't think it lends itself to bulk transitions
* It's not supported for V4

Having mentioned those weaknesses, I suspect you could use it as a base for however you decide to do it.

One thing I'd consider given your requirements is implementing the option to "create in other project" as a transition within your workflow (even if it goes back to the same status the issue was in before). You could then put the "clone" activity into a post-function. You'd need to think about how to decide which project to clone something into, but post-functions are relatively easy to write, and you'd get the bulk-edit option automatically!
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From forum: JIRA - User