Jira build in email handler and Outlook message template

[forums-5]

Hi, we run on Jira 3.13.4 enterprise edition and I have got a new requirement to create issues in Jira from email. We would like to create the issue with the following fields in addition to other base fields
* Priority
* Due Date
* Custom Field (various office locations)
* Custom Field (Type of service requested)

To make it easier for users, this what what we would like to do : Create an outlook message template, that will have,
* radio button to select priority
* date picker to select date
* radio button to select office location
* check box to select service type

I would require your help to know if this could be achieved and what is the best way to do it.

Appreciate your help.

Thanks is advance for your time,
sR
--
Post by rmsrini - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

You may want to take a look at the [Advance Mail Handler|http://confluence.atlassian.com/display/JIRAEXT/JIRA+Advanced+Mail+Handler] and [this post too|http://confluence.atlassian.com/display/JIRAEXT/JIRA+Advanced+Mail+Handler?focusedCommentId=120521441#comment-120521441].

Cheers,
Timothy
--
Post by tchin - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

Hi Timothy, thanks for the quick reply. I had been looking at the plugin and was really happy that my requirement is addressed until I found out that the plugin is not compatibility with our production (3.13.4) version.

https://plugins.atlassian.com/plugin/matrix/5215

-sR
--
Post by rmsrini - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

Try JEMH: [wiki|http://confluence.atlassian.com/display/JIRAEXT/Jira+Extendable+Mail+Handler] / [plugin page|https://plugins.atlassian.com/plugin/details/4832] its 0.9.2.x releases are compatible with Jira 3.13.x , 0.9.3.x releases are compatible with Jira 4.x
--
Post by javahollic - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

Hi Andy, thanks for the reply. Here is what I did.

* Copied jemh-mail-handler-0.9.2.8.jar & ldaputil-1.0.16.jar to WEB-INF/lib
* example-ldaputil.properties file - should that be renamed in jar itself or should I left it in the jar at it is and extract a copy and update the details as required and copy to WEB-INF/classes/ldaputil.properties

Please clarify.

Thanks,
sR
--
Post by rmsrini - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

Yes, the jar files are there for reference only, +extract a copy and update the details as required and copy to WEB-INF/classes/ldaputil.properties+
--
Post by javahollic - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

Hi Andy, now I get the following error. Your help is much appreciated. I hope am doing something wrong.

2009-11-12 14:12:12,025 http-8080-Processor22 WARN [webwork.view.taglib.IteratorTag] Value is null! Returning an empty set.
2009-11-12 14:12:16,165 http-8080-Processor22 ERROR [service.services.file.AbstractMessageHandlingService] You must specify a valid handler class for the com.atlassian.jira.service.services.pop.PopService Service.
2009-11-12 14:12:17,837 http-8080-Processor23 ERROR [service.services.file.AbstractMessageHandlingService] You must specify a valid handler class for the com.atlassian.jira.service.services.imap.ImapService Service.
2009-11-12 14:12:23,915 http-8080-Processor22 ERROR [service.services.file.AbstractMessageHandlingService] You must specify a valid handler class for the com.atlassian.jira.service.services.imap.ImapService Service.
2009-11-12 14:13:16,647 JiraQuartzScheduler_Worker-0 ERROR [service.services.mail.MailFetcherService] com.atlassian.jira.service.services.imap.ImapService cannot run without a configured Mail Server
2009-11-12 14:14:16,661 JiraQuartzScheduler_Worker-1 ERROR [service.services.mail.MailFetcherService] com.atlassian.jira.service.services.imap.ImapService cannot run without a configured Mail Server
2009-11-12 14:15:30,658 http-8080-Processor25 ERROR [service.services.file.AbstractMessageHandlingService] You must specify a valid handler class for the com.atlassian.jira.service.services.imap.ImapService Service.
2009-11-12 14:18:44,900 http-8080-Processor21 WARN [service.util.handler.EMHConfiguration] What? no configFile=somefile.properties set in the Service?  This is probably an ommision and is probably not going to work, look for stacks soon.
2009-11-12 14:21:17,613 JiraQuartzScheduler_Worker-2 WARN [service.util.handler.EMHConfiguration] What? no configFile=somefile.properties set in the Service?  This is probably an ommision and is probably not going to work, look for stacks soon.
2009-11-12 14:21:17,613 JiraQuartzScheduler_Worker-2 WARN [service.util.handler.AbstractMessageHandler] No field processors were found, no mail will be processed (or deleted) as a result of this.  Check that the key [emailFieldProcessorPackageList] is present and referes to a package that exists.
2009-11-12 14:21:17,613 JiraQuartzScheduler_Worker-2 WARN [service.util.handler.EMHIssueHandler] No email field processors could be found, no mail can be processed.  Check package names.
2009-11-12 14:23:17,109 JiraQuartzScheduler_Worker-1 WARN [service.util.handler.EMHConfiguration] What? no configFile=somefile.properties set in the Service?  This is probably an ommision and is probably not going to work, look for stacks soon.
2009-11-12 14:23:17,109 JiraQuartzScheduler_Worker-1 WARN [service.util.handler.AbstractMessageHandler] No field processors were found, no mail will be processed (or deleted) as a result of this.  Check that the key [emailFieldProcessorPackageList] is present and referes to a package that exists.
2009-11-12 14:23:17,109 JiraQuartzScheduler_Worker-1 WARN [service.util.handler.EMHIssueHandler] No email field processors could be found, no mail can be processed.  Check package names.


Thanks,
sR
--
Post by rmsrini - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user

[forums-5]

You have missed.the necessary install step of providing the service option "configFile=emh.properties" or whatever you set your config file to.  An example is in the embed jar.  See plugin page and install page for info.
--
Post by javahollic - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=38503
_______________________________________________
Jira-user mailing list
Jira-user@...
To unsubscribe or change your options visit this page:
http://lists.atlassian.com/mailman/listinfo/jira-user