Keyword usage

[Reizinger Zoltán]

Hi All,
I not has a clear picture of keyword usage in issue tracker.
If I see into: http://qa.openoffice.org/issues/describekeywords.cgi, I
find lot of keywords which I not find in present list of issues, only
regression, crash, release_blocker and oooqa, or on most of cases nothing.
If I read this:
oooqa - This keyword should be used to make clear that an OOo QA
volunteer has applied a change to an issue, be it an additional
description, a priority change or anything else.
I understand that if I check an issue and find it is real problem and
change status from UNCONFIRMED to NEW, I should add oooqa keyword.
I never used before and  I was not aware about them.
Another question oooqa keyword has any usage?

If I search in isue tracker help:
http://www.openoffice.org/scdocs/ProjectIssues#aboutIZ
no word about keywords, only that you can use in search.
In tips and tricks, nothing:
http://www.openoffice.org/nonav/scdocs/issuezilla_tipsandtricks.html

I as qa volunteer how can/shold use oooqa keyword?

Thanks,
Zoltan


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[Christian Lohmaier-2]

Hi *,

2009/10/9 Reizinger Zoltán <zreizinger@...>:

> Hi All,
> I not has a clear picture of keyword usage in issue tracker.
> If I see into: http://qa.openoffice.org/issues/describekeywords.cgi, I find
> lot of keywords which I not find in present list of issues, only regression,
> crash, release_blocker and oooqa, or on most of cases nothing.
> If I read this:
> oooqa - This keyword should be used to make clear that an OOo QA volunteer
> has applied a change to an issue, be it an additional description, a
> priority change or anything else. [...]
> Another question oooqa keyword has any usage?

It /should/ reflect the following:
This issue
a) is complete, doesn't need any more info from the reporter, can be
handled by developers
or
b) doesn't have enough info to be handled, needs more info. In that
case, also the needmoreinfo keyword should be set.

So when you're trying to help reduce the workload on QA-Devs and
Volunteers, then don't bother with issues that already have the oooqa
keyword set. Skip to those with no keyword.

> I as qa volunteer how can/shold use oooqa keyword?

You should use it. It signals: "This issue already has been gone
through a first review" - either with the restult that the description
is clrearly understandable, that all required sample documents are
available, that the subject is telling, that the other flags are set
properly.
And: You should have checked for duplicates (often this is forgotten,
and I blame myself here as well)

Sum-up: Any issue with oooqa (and no needmoreinfo) keyword should meet
the minimum requirements of an issue.

This is at least my interpretation of the keyword.

ciao
Christian

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[Joost Andrae]

Hi,

this is a good description of the oooqa keyword usage. More information
about the keywords can be read here:

http://qa.openoffice.org/issues/describekeywords.cgi

>
>> I as qa volunteer how can/shold use oooqa keyword?
>
> You should use it. It signals: "This issue already has been gone
> through a first review" - either with the restult that the description
> is clrearly understandable, that all required sample documents are
> available, that the subject is telling, that the other flags are set
> properly.
> And: You should have checked for duplicates (often this is forgotten,
> and I blame myself here as well)
>
> Sum-up: Any issue with oooqa (and no needmoreinfo) keyword should meet
> the minimum requirements of an issue.
>
> This is at least my interpretation of the keyword.

Kind regards, Joost

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[Drew Jensen]

Joost Andrae wrote:

> Hi,
>
> this is a good description of the oooqa keyword usage. More
> information about the keywords can be read here:
>
> http://qa.openoffice.org/issues/describekeywords.cgi
>
>>
>>> I as qa volunteer how can/shold use oooqa keyword?
>>
>> You should use it. It signals: "This issue already has been gone
>> through a first review" - either with the restult that the description
>> is clrearly understandable, that all required sample documents are
>> available, that the subject is telling, that the other flags are set
>> properly.
>> And: You should have checked for duplicates (often this is forgotten,
>> and I blame myself here as well)
>>
>> Sum-up: Any issue with oooqa (and no needmoreinfo) keyword should meet
>> the minimum requirements of an issue.
>>
>> This is at least my interpretation of the keyword.

Hi,

Zoltan, thanks for asking this question.
For sure I do not make efficient, or even proper, use of keywords.

Let me pose a few scenarios with regard to this keyword then, if I may?

Use Case 1: The volunteer has canconfirm privileges.
They have reviewed an issue, found it to be 'well formed' (clear
description, required docs, etc). It would seem that there are three
possible action scenarios at this point.

1] They can reproduce the behavior. The issue should be set to NEW.
Adding the keyword oooqa seems redundant at this point.

2] They can not reproduce the behavior. In this case they should add a
comment to this effect and ask the reporter for clarification.
Add keywords oooqa and needmoreinfo? Again though oooqa seems a bit
redundant, but perhaps less so.

3] They can not attempt to reproduce the behavior for some reason.
(maybe it is reported for the Mac and they do not have a Mac)
Add keyword oooqa. But should they also add 'needhelp'?

Use Case 2: The volunteer does not have canconfirm privileges.
They have reviewed an issue, found it to be 'well formed' (clear
description, required docs, etc).
They set the keyword oooqa.

Are those use cases about what is being envisioned here?
Can someone without canconfirm actually add keywords?

Thanks

Drew

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