Microsoft Word 2008 Crashing
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Microsoft Word 2008 Crashing
by dante.mclean
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Greetings: I am trying to solve an issue that my sister is having with Microsoft Word 2008 under Leopard, and do so over the phone and via e-mail. She's working on a 40 page document of Masters Thesis revisions, and Word keeps crashing every few minutes or so. Running on a 1 year old MacBook under Leopard with RAM maxed out (forget what that is ... 2 GB or 4 GB?), and she claims that no other applications (eg. iTunes, MSN, etc.) are being run at the same time. There is a lot of the following in the logs: 19/03/09 8:10:40 AM [0x0-0x1a01a].com.microsoft.Word[136] Thu Mar 19 08:10:40 xxxxxx.dsl.bell.ca Microsoft Word[136] <Error>: doClip: empty path. (And that has been going on in the logs for a while now, that entry I pasted was kind of stale, but there are lots more of them where that came from.) And, a bunch of this--which I gather is fairly common and viewed as mostly harmless: CGBitmapContextGetData: invalid context She has run the MS Word software updates, repaired disk permissions, and then contacted me for further assistance. At this time I'm stumped--aside from suggesting that she put half of the document she's working on into a "new" word file and see if that does the trick. Not that Word crashes are anything but "normal" ... has anybody seen these log messages recently? Thanks. Dante McLean Technology Teacher / ICT Support Wanipigow School Wanipigow MB _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by Bart Silverstrim
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dante.mclean@... wrote: > Greetings: > > > > I am trying to solve an issue that my sister is having with Microsoft > Word 2008 under Leopard, and do so over the phone and via e-mail. > She's working on a 40 page document of Masters Thesis revisions, and > Word keeps crashing every few minutes or so. <snip> First, make sure she has *backups* of the document...if she doesn't already... Some quick suggestions; can she split the document into two or three documents and combine them? Is she able to view/edit material with NeoOffice, see if that handles the long document better? What happens if she opens the document, highlights and copies the material, and pastes it into a new document, in case there's some oddball corruption in the current document that Word isn't handling well? I know most Office products have difficulty handling documents that are A) long B) complex C) on network shares D) long and complex E) corrupted with some oddball formatting code the program wasn't expecting to be in there. It's possible the thesis has something that the program just doesn't seem to like too much. I'd definitely see if NeoOffice can help her or if splitting the document helps, especially if it keeps crashing...if it isn't corrupted now, I'd guess it will be soon. _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by Charles Dyer
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Export the document to .RTF. Quit Word. Restart Word. Open the .RTF
document, save as a .DOC document. This will clear a lot of the cruft out of the document. It will also remove some of the more esoteric formatting, as .RTF doesn't preserve everything, so she might have to reformat slightly. Alternatively, open the document in Pages or Open Office. Note that this will also clear out the cruft, and may drop some formatting. Pages in particular doesn't like certain paragraph formating items, such as paragraph borders. They have to be re-done the Pages way. Alternatively, open the document in Word for Windows, do a save as, then open it in Word for Mac. Again, this clears out some of the cruft. (It works the other way, too; if there's a problem with a document built in Word for Windows, it often can be saved by opening it in Word for Mac and then doing a save as...) Final alternative method: open the document, select all text, copy all text, paste into new document, do a save as _on a local volume_, preferably the internal drive. Once again, this clears out some of the cruft. _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by Charles Dyer
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On 23 May 2009, at 07:14:36, Silverstrim wrote: > > > dante.mclean@... wrote: >> Greetings: >> I am trying to solve an issue that my sister is having with Microsoft >> Word 2008 under Leopard, and do so over the phone and via e-mail. >> She's working on a 40 page document of Masters Thesis revisions, and >> Word keeps crashing every few minutes or so. > <snip> > > First, make sure she has *backups* of the document...if she doesn't > already... > > Some quick suggestions; can she split the document into two or three > documents and combine them? > > Is she able to view/edit material with NeoOffice, see if that > handles the long document better? > > What happens if she opens the document, highlights and copies the > material, and pastes it into a new document, in case there's some > oddball corruption in the current document that Word isn't handling > well? > > I know most Office products have difficulty handling documents that > are > A) long Not necessarily; I have multiple Word documents in excess of 100 pages long. Some as long as 200 pages long. > B) complex Again, not necessarily; I have multiple Word documents which have pix, graphs, Excel charts, etc inserted. Many sections, table of contents, index, captions, table of authorities, footnotes, the whole nine yards. > C) on network shares Oh, yeah. Bad idea, for some reason. I try to work on major documents when working locally, and then copy to the network share. Mickeysoft has had a problem with this for a long time, no fix in sight. > D) long and complex Most of my long documents are long because they are complex. > E) corrupted with some oddball formatting code the program wasn't > expecting to be in there. That can happen. > > It's possible the thesis has something that the program just doesn't > seem to like too much. I'd definitely see if NeoOffice can help her > or if splitting the document helps, especially if it keeps > crashing...if it isn't corrupted now, I'd guess it will be soon. Sounds to me as though it's corrupt already. > _______________________________________________ > MacOSX-admin mailing list > MacOSX-admin@... > http://www.omnigroup.com/mailman/listinfo/macosx-admin _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by Bart Silverstrim
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Charles Dyer wrote: >> I know most Office products have difficulty handling documents that are >> A) long > > Not necessarily; I have multiple Word documents in excess of 100 pages > long. Some as long as 200 pages long. Not necessarily doesn't mean not in this case... >> B) complex > > Again, not necessarily; I have multiple Word documents which have pix, > graphs, Excel charts, etc inserted. Many sections, table of contents, > index, captions, table of authorities, footnotes, the whole nine yards. Again, not necessarily doesn't mean not in this case :-) >> C) on network shares > > Oh, yeah. Bad idea, for some reason. I try to work on major documents > when working locally, and then copy to the network share. Mickeysoft has > had a problem with this for a long time, no fix in sight. Yes. Any network hiccups and the Office product will inevitably crap the bed. >> D) long and complex > > Most of my long documents are long because they are complex. Not necessarily...it just takes one bit of goofball formatting to make it go a little wonky :-) >> E) corrupted with some oddball formatting code the program wasn't >> expecting to be in there. > > That can happen. Definitely. Your suggestions were good too in another post; I forgot to suggest saving as another format and back again, a staple troubleshooting method with situations like this. Have a good day, -Bart _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by LuKreme
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On 22-May-2009, at 22:51, <dante.mclean@...> <dante.mclean@...
> wrote: > I am trying to solve an issue that my sister is having with > Microsoft Word 2008 under Leopard, and do so over the phone and via > e-mail. She's working on a 40 page document of Masters Thesis > revisions, and Word keeps crashing every few minutes or so. Uh huh. been there, done that, got the T-Shirt. > Running on a 1 year old MacBook under Leopard with RAM maxed out > (forget what that is ... 2 GB or 4 GB?), and she claims that no > other applications (eg. iTunes, MSN, etc.) are being run at the same > time. Doesn’t matter. > She has run the MS Word software updates, repaired disk permissions, > and then contacted me for further assistance. At this time I'm > stumped--aside from suggesting that she put half of the document > she's working on into a "new" word file and see if that does the > trick. Open the whole document in Ooo and see how it looks. > Not that Word crashes are anything but "normal" ... has anybody seen > these log messages recently? I solved all my problems with MS Office by simply uninstalling it. I know some people use it all the time but for me the crash frequency escalated logrithmically with the complexity of the document. Indexes and auto numbers seemed a certain path to crashville. For really complex documents, I just install TeX and get a template and go to town. And I know the files can't get corrupted because they are just text. OTOH, I very rarely need complex documents anymore. But when my wife went back to school she wrote her papers, emailed me the text, and I set it in LaTeX in usually 10-15 minutes and produced output that looked so good her professors were asking how she did it. -- In my world there are people in chains and you can ride them like ponies _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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Re: Microsoft Word 2008 Crashing
by Alex Satrapa-2
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On 23/05/2009, at 21:42 , Charles Dyer wrote:
> Export the document to .RTF. Quit Word. Restart Word. Open the .RTF > document, save as a .DOC document. I know I'm chiming in late here, but one option is to copy and paste the document with one minor tweak - leave out the last paragraph mark (or sentence, up to you). A long time ago (Word for Mac 5.1a long ago) I had word documents which would work fine on people's computers but would consistently crash every PostScript printer we sent them to. Copying the whole document but leaving out the last paragraph mark solved the problem most times. Nice to see the format has remained consistent :) The original poster has solved their problem, but there's my contribution in case someone has the issue again in the future. Alex _______________________________________________ MacOSX-admin mailing list MacOSX-admin@... http://www.omnigroup.com/mailman/listinfo/macosx-admin |
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