Missing menu items - show results etc.
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Missing menu items - show results etc.
by Bjoern Schulz
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Hi RT-Users,
after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu (on the left side) the items 'Show Results' and ' Bulk Update and 'graph' after picking a ticket from a search result list. The last search is deleted too. Is this a new feature? Cheers, -björn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jerrad Pierce-3
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> after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu
> (on the left side) the items 'Show Results' and ' Bulk Update and > 'graph' after picking a ticket from a search result list. > The last search is deleted too. > Is this a new feature? Odd. I tried this from home (Firefox 3/Kubuntu) and had the same issue. Here at work (FF 3/Vista) it's fine... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jesse Vincent
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On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote: > Hi RT-Users, > > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu > (on the left side) the items 'Show Results' and ' Bulk Update and > 'graph' after picking a ticket from a search result list. > The last search is deleted too. > Is this a new feature? It's certainly not. Just at a guess, are you using RT's WebExternalAuth? (is that variable set to true in your RT_SiteConfig.pm?) If so, is WebExternalAuthContinuous set to true as well? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jerrad Pierce-3
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> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
We aren't here. Though admittedly, this is an sort of thing to be browser-specific, but it's definitely what I saw. I can recheck this evening. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jesse Vincent
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On Fri, Nov 06, 2009 at 11:21:01AM -0500, Jerrad Pierce wrote: > > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? > > We aren't here. Though admittedly, this is an sort of thing to be "an odd", I assume. > browser-specific, but it's definitely what I saw. I can recheck this > evening. Note also that clicking on a ticket from a list on the homepage _doesn't_ set search context. Which means you wouldn't have those menu items. -j _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jerrad Pierce-3
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> "an odd", I assume.
Yes. Brain faster than fingers. > Note also that clicking on a ticket from a list on the homepage > _doesn't_ set search context. Which means you wouldn't have those menu > items. Nope, simple search (queue name) in both cases. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jim Berry-3
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> On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote: > > Hi RT-Users, > > > > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu > > (on the left side) the items 'Show Results' and ' Bulk Update and > > 'graph' after picking a ticket from a search result list. > > The last search is deleted too. > > Is this a new feature? > > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? > (is that variable set to true in your RT_SiteConfig.pm?) If so, is > WebExternalAuthContinuous set to true as well? I can confirm your guess. Yesterday we upgraded a test server to 3.8.6 and observed the same missing menu items. And we do set $WebExternalAuto=1 Today I added Set($WebExternalAuthContinuous, 0); and the menu items reappeared. -- Jim Berry Federal Reserve Board _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jerrad Pierce-3
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False confirmation. It seems I switched from the production to
development servers (3.8.1 to 3.8.6) while looking at the ticket page rather than the search results... -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Sven Sternberger
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Hello!
On Fri, 2009-11-06 at 11:18 -0500, Jesse Vincent wrote: > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? Yes we using WebExternalAuth with mod_auth_kerb > (is that variable set to true in your RT_SiteConfig.pm?) If so, is > WebExternalAuthContinuous set to true as well? It was set true in RT_Config, after I set it to false, the "Show Result" links now appear again in the left toolbar. I'm not sure if I understand the implication. Does it mean that RT now checks credentials once per session? I get a cookie and afterwards as long as I have this cookie there will be no mod_auth* communication best regards and thanks for your help! sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Jesse Vincent
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> It was set true in RT_Config, after I set it to false, the "Show Result" > links now appear again in the left toolbar. > > I'm not sure if I understand the implication. Does it mean that RT now > checks credentials once per session? I get a cookie and afterwards > as long as I have this cookie there will be no mod_auth* communication That is correct. This is a new option in 3.8.6. The issue you're running into is clearly a bug that we need to fix for 3.8.7. But the workaround should be ok for now, I hope. > > best regards and thanks for your help! > > sven > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sales@... > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: Missing menu items - show results etc.
by Bjoern Schulz
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Hi Jesse!
> > That is correct. This is a new option in 3.8.6. The issue you're running > into is clearly a bug that we need to fix for 3.8.7. But the workaround > should be ok for now, I hope. It's ok! Thx, Björn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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