Moving [[WP:OTRS]] to a new name

[Jim Redmond]

I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response
team]].  The term "OTRS" is pretty obscure for newbies, doesn't adequately
describe what the team does, and will become obscure if we ever switch our
ticket-management software.  This new name solves those problems and is much
easier to work into our help text.

We're borrowing this idea from the German Wikipedia, who moved their
[[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago.
It seems to have been very helpful there.

This page move won't affect any existing mailing lists, IRC channels, or
wiki names.  There will still be redirects from [[WP:OTRS]] to the new
location, but I'd appreciate any help updating links or text.

--
Jim Redmond
[[User:Jredmond]]
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[Kat Walsh]

On Mon, Oct 5, 2009 at 5:01 PM, Jim Redmond <jim@...> wrote:

> I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response
> team]].  The term "OTRS" is pretty obscure for newbies, doesn't adequately
> describe what the team does, and will become obscure if we ever switch our
> ticket-management software.  This new name solves those problems and is much
> easier to work into our help text.
>
> We're borrowing this idea from the German Wikipedia, who moved their
> [[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago.
> It seems to have been very helpful there.
>
> This page move won't affect any existing mailing lists, IRC channels, or
> wiki names.  There will still be redirects from [[WP:OTRS]] to the new
> location, but I'd appreciate any help updating links or text.

* Support. I should have done this four years ago. ~~~~

-Kat

--
Your donations keep Wikipedia online: http://donate.wikimedia.org/en
Wikimedia, Press: kat@... * Personal: kat@...
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[Judson Dunn-2]

Sounds good, always been a little weird naming it after the software,
although it is recommended. :)

Judson
http://en.wikipedia.org/wiki/User:Cohesion

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[Isabell Long]

On Mon, Oct 05, 2009 at 05:04:33PM -0400, Kat Walsh wrote:

> On Mon, Oct 5, 2009 at 5:01 PM, Jim Redmond <jim@...> wrote:
> > I'm about to move [[WP:OTRS]] to a new location, [[WP:Volunteer response
> > team]].  The term "OTRS" is pretty obscure for newbies, doesn't adequately
> > describe what the team does, and will become obscure if we ever switch our
> > ticket-management software.  This new name solves those problems and is much
> > easier to work into our help text.
> >
> > We're borrowing this idea from the German Wikipedia, who moved their
> > [[WP:OTRS]] page to [[Wikipedia:Support-Team]] about a year and a half ago.
> > It seems to have been very helpful there.
> >
> > This page move won't affect any existing mailing lists, IRC channels, or
> > wiki names.  There will still be redirects from [[WP:OTRS]] to the new
> > location, but I'd appreciate any help updating links or text.
>
> * Support. I should have done this four years ago. ~~~~

Definitely should have been done before I think, I always though it was a bit weird and
undescriptive, yes.  Thank you to Jim for doing this.  It seems the German Wikipeia is
having quite a lot of influence on the runnings of the English Wikipedia!


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