Multiple attachments in 3.8.6

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Multiple attachments in 3.8.6

by Matt van der Westhuizen :: Rate this Message:

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Hi all,

 

Recently upgraded from 3.8.5, on both our production and development servers. Having trouble trying to add multiple attachments via the GUI. Uploading a single attachment is no problem, but when using “Add more files”, the second just replaces the first attachment. It applies to both comments and correspondence, when replying to a certain transaction or just on the ticket. Sending in multiple attachments via mail works flawlessly... Looking at the change log and “diffing” some relevant files, there doesn’t seem to be anything that could have caused this behaviour, only some (what appear to be) encoding changes to ‘Ticket/Attachment/dhandler’ (no changes to ‘SelfService/Attachment/dhandler’).

 

Both are virtual machines running FreeBSD 7.1, Apache2, mod_perl2 and MySQL 5.1

 

Anyone else experienced this behaviour?

 

Kind regards and thanks in advance

 

Matt


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Re: Multiple attachments in 3.8.6

by Jesse Vincent :: Rate this Message:

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On Mon, Nov 09, 2009 at 05:10:38PM +0100, Matt van der Westhuizen wrote:
> Hi all,

Try this:

http://lists.bestpractical.com/pipermail/rt-users/2009-November/062157.html

>
>  
>
> Recently upgraded from 3.8.5, on both our production and development
> servers. Having trouble trying to add multiple attachments via the GUI.
> Uploading a single attachment is no problem, but when using "Add more
> files", the second just replaces the first attachment. It applies to
> both comments and correspondence, when replying to a certain transaction
> or just on the ticket. Sending in multiple attachments via mail works
> flawlessly... Looking at the change log and "diffing" some relevant
> files, there doesn't seem to be anything that could have caused this
> behaviour, only some (what appear to be) encoding changes to
> 'Ticket/Attachment/dhandler' (no changes to
> 'SelfService/Attachment/dhandler').
>
>  
>
> Both are virtual machines running FreeBSD 7.1, Apache2, mod_perl2 and
> MySQL 5.1
>
>  
>
> Anyone else experienced this behaviour?
>
>  
>
> Kind regards and thanks in advance
>
>  
>
> Matt
>

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales@...
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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