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Request Tracker - User

No email to Requester

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3 Messages — Rating Filter: Alert me

	No email to Requester by Derek Williamson :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message Some parts of this message have been removed. Learn more about Nabble's security policy. Using RT 3.8.1 I’m looking to set a scrip so that the requester do *not* receive email. The scenario is Ticket is created in queue A. This is transferred to queue B (sometimes). After done with ticket, it’s sent back to queue A. The only time the requester is contacted is when the ticket is IN queue A, so I’d like to block email sent to requester (while still keeping that information) when it is in queue B. This can be done manually to each ticket, click/save the requester to not receive email, so it seems like there should be an easy way to set this. On queue change or something. Any thoughts? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
	Re: No email to Requester by Jerrad Pierce-3 :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message Simply make local null (return 0) version of the Notify recipients scrip in queue B. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
	Re: No email to Requester by Jerrad Pierce-3 :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message Bloody gmail sent previous too soon... Simply make local null (return 0) version of the "On Correspond Notify Requestors and Ccs" scrip in queue B. OR Make the Correspondence template in that queue blank. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com