Odd Email Behavior
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Odd Email Behavior
by Brittain, Mark
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Hi All
I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with
Field ID 112.
What I want to do is include a URL to the mid-tier with the Request ID on the end.
AR 6.3 patch 20
SunOS 5.9
Oracle 9.2
Thanks
Mark
____________________________________________
Mark Brittain Remedy Developer NaviSite mbrittain@... (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
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This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected
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Re: Odd Email Behavior
by Begosh, Kevin
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Mark, I have not worked on these in awhile and it was on 6.3 but I
remember that when I was doing HTML templates for emails in remedy that the
only way a value would display on the HTML template is if the field had public
permissions. So if the field did not have public permissions the value would
not show up in the HTML email at all. I think that is what you were asking about. Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell From: Action Request
System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Brittain,
Mark ** Hi
All I
have a strange situation. When a ticket is created, notification is sent to the
contact. If I am using a HTML formatted email, the Request ID appears in the
subject line but does not appear in the body of the email. I am using row level
security with Field ID 112. What
I want to do is include a URL to the mid-tier with the Request ID on the
end. AR
6.3 patch 20 SunOS
5.9 Oracle
9.2 Thanks Mark ____________________________________________ (315)
317.2897 (Cell) Reduce
Cost of IT with Managed Hosting and Application Services from NaviSite. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain information
that is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein, to
anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisolutions@... ARSlist:
"Where the Answers Are"_ |
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Re: Odd Email Behavior - Thanks
by Brittain, Mark
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Hi Keith, It was not the answer I was hoping for but it does answer
the question. Thanks Mark From: Action Request
System discussion list(ARSList) [mailto: Mark, I have not worked on
these in awhile and it was on 6.3 but I remember that when I was doing HTML
templates for emails in remedy that the only way a value would display on the
HTML template is if the field had public permissions. So if the field did
not have public permissions the value would not show up in the HTML email at
all. I think that is what
you were asking about. Kevin
Begosh, RSP ACE-IT IS&GS
Defense 301-791-3540
Phone 240-291-2467
Cell From: Action Request
System discussion list(ARSList) [mailto: ** Hi All I have a strange situation. When a ticket is created,
notification is sent to the contact. If I am using a HTML formatted email, the
Request ID appears in the subject line but does not appear in the body of the
email. I am using row level security with Field ID 112. What I want to do is include a URL to the mid-tier with
the Request ID on the end. AR 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark ____________________________________________ (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting
and Application Services from NaviSite. ________________________________ This e-mail is the property of NaviSite,
Inc. It is intended only for the person or entity to which it is addressed and
may contain information that is privileged, confidential, or otherwise
protected from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended recipient is
prohibited. _Platinum Sponsor: rmisolutions@... ARSlist: "Where the
Answers Are"_ |
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