Hello,
I hoping someone can help me understand why a scrip I'm trying to create is not working correctly.
Description: MergeBasedOnContent
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition: <blank>
Custom action preparation code:
my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;
if ( $content =~ s/^\Qmerge:\E\s*(\S+)\s*$//im ) {
$self->TicketObj->MergeInto( $1 );
}
Custom action cleanup code: <blank>
The goal here is to search any new tickets for a string 'merge:'
followed by a number, and then merge the new ticket into that number.
This works fine for condition: On Correspond, but I am unable to get it
to work on create. It seems like its not finding the attachment.
Any ideas?
Thanks
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