Openoffice does not work at all, it shows the splash and nothing further

[legolas]

Hello everyone.

I can not use openoffice in my ubuntu 9.10. I tried running oowriter in the console to see what kind of problems it faces which prevent it from opening but it just showd the splash screen and crashed without any error in the console.

If I double click on a word document I see the splash screen opening and getting invisible without showing any error message or the open office writer. I tried removing and installing it again with no luck.

I also installed OpenOffice from the tar.gz archive and it acts the same way that repository OpenOffice acts. I used strace and I get the following output. I can not find anything which indicates that something is wrong. Can you please help me with interpreting the strace log?


[code]
strace openoffice.org3 -writer %U
execve("/usr/bin/openoffice.org3", ["openoffice.org3", "-writer", "%U"], [/* 48 vars */]) = 0
brk(0)                                  = 0x9568000
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
mmap2(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x4001e000
access("/etc/ld.so.preload", R_OK)      = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY)      = 3
fstat64(3, {st_mode=S_IFREG|0644, st_size=91208, ...}) = 0
mmap2(NULL, 91208, PROT_READ, MAP_PRIVATE, 3, 0) = 0x40020000
close(3)                                = 0
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
open("/lib/tls/i686/cmov/libc.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\260l\1\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=1319364, ...}) = 0
mmap2(NULL, 1325416, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x40037000
mmap2(0x40175000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x13e) = 0x40175000
mmap2(0x40178000, 10600, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x40178000
close(3)                                = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x4017b000
set_thread_area({entry_number:-1 -> 6, base_addr:0x4017b8d0, limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1, seg_not_present:0, useable:1}) = 0
mprotect(0x40175000, 8192, PROT_READ)   = 0
mprotect(0x805e000, 4096, PROT_READ)    = 0
mprotect(0x4001b000, 4096, PROT_READ)   = 0
munmap(0x40020000, 91208)               = 0
getpid()                                = 5478
rt_sigaction(SIGCHLD, {SIG_DFL, [CHLD], SA_RESTART}, {SIG_DFL, [], 0}, 8) = 0
geteuid32()                             = 1000
brk(0)                                  = 0x9568000
brk(0x9589000)                          = 0x9589000
getppid()                               = 5477
stat64("/opt/openoffice.org/basis3.1/program", {st_mode=S_IFDIR|0755, st_size=16384, ...}) = 0
stat64(".", {st_mode=S_IFDIR|0755, st_size=16384, ...}) = 0
open("/usr/bin/openoffice.org3", O_RDONLY) = 3
fcntl64(3, F_DUPFD, 10)                 = 10
close(3)                                = 0
fcntl64(10, F_SETFD, FD_CLOEXEC)        = 0
rt_sigaction(SIGINT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGINT, {0x804f5fb, ~[RTMIN RT_1], 0}, NULL, 8) = 0
rt_sigaction(SIGQUIT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL, ~[RTMIN RT_1], 0}, NULL, 8) = 0
rt_sigaction(SIGTERM, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGTERM, {SIG_DFL, ~[RTMIN RT_1], 0}, NULL, 8) = 0
read(10, "#!/bin/sh\nexec /opt/openoffice.o"..., 8192) = 57
execve("/opt/openoffice.org3/program/soffice", ["/opt/openoffice.org3/program/sof"..., "-writer", "%U"], [/* 48 vars */]) = 0
brk(0)                                  = 0x9063000
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
mmap2(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x4001e000
access("/etc/ld.so.preload", R_OK)      = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY)      = 3
fstat64(3, {st_mode=S_IFREG|0644, st_size=91208, ...}) = 0
mmap2(NULL, 91208, PROT_READ, MAP_PRIVATE, 3, 0) = 0x40020000
close(3)                                = 0
access("/etc/ld.so.nohwcap", F_OK)      = -1 ENOENT (No such file or directory)
open("/lib/tls/i686/cmov/libc.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\260l\1\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=1319364, ...}) = 0
mmap2(NULL, 1325416, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0x40037000
mmap2(0x40175000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x13e) = 0x40175000
mmap2(0x40178000, 10600, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0x40178000
close(3)                                = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x4017b000
set_thread_area({entry_number:-1 -> 6, base_addr:0x4017b8d0, limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1, seg_not_present:0, useable:1}) = 0
mprotect(0x40175000, 8192, PROT_READ)   = 0
mprotect(0x805e000, 4096, PROT_READ)    = 0
mprotect(0x4001b000, 4096, PROT_READ)   = 0
munmap(0x40020000, 91208)               = 0
getpid()                                = 5478
rt_sigaction(SIGCHLD, {SIG_DFL, [CHLD], SA_RESTART}, {SIG_DFL, [], 0}, 8) = 0
geteuid32()                             = 1000
brk(0)                                  = 0x9063000
brk(0x9084000)                          = 0x9084000
getppid()                               = 5477
stat64("/opt/openoffice.org/basis3.1/program", {st_mode=S_IFDIR|0755, st_size=16384, ...}) = 0
stat64(".", {st_mode=S_IFDIR|0755, st_size=16384, ...}) = 0
open("/opt/openoffice.org3/program/soffice", O_RDONLY) = 3
fcntl64(3, F_DUPFD, 10)                 = 10
close(3)                                = 0
fcntl64(10, F_SETFD, FD_CLOEXEC)        = 0
rt_sigaction(SIGINT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGINT, {0x804f5fb, ~[RTMIN RT_1], 0}, NULL, 8) = 0
rt_sigaction(SIGQUIT, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL, ~[RTMIN RT_1], 0}, NULL, 8) = 0
rt_sigaction(SIGTERM, NULL, {SIG_DFL, [], 0}, 8) = 0
rt_sigaction(SIGTERM, {SIG_DFL, ~[RTMIN RT_1], 0}, NULL, 8) = 0
read(10, "#!/bin/sh\n#*********************"..., 8192) = 3960
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5479
close(4)                                = 0
read(3, "Linux\n", 128)                 = 6
--- SIGCHLD (Child exited) @ 0 (0) ---
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5479
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5480
--- SIGCHLD (Child exited) @ 0 (0) ---
close(4)                                = 0
read(3, "i686\n", 128)                  = 5
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5480
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5481
--- SIGCHLD (Child exited) @ 0 (0) ---
close(4)                                = 0
read(3, "/opt/openoffice.org/basis3.1/pro"..., 128) = 37
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5481
lstat64("/opt/openoffice.org3/program/soffice", {st_mode=S_IFREG|0555, st_size=3960, ...}) = 0
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5482
close(4)                                = 0
read(3, "/opt/openoffice.org3/program\n", 128) = 29
read(3, "", 128)                        = 0
--- SIGCHLD (Child exited) @ 0 (0) ---
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5482
chdir("/opt/openoffice.org3/program")   = 0
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5483
--- SIGCHLD (Child exited) @ 0 (0) ---
close(4)                                = 0
read(3, "/opt/openoffice.org3/program\n", 128) = 29
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5483
chdir("/opt/openoffice.org/basis3.1/program") = 0
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5484
--- SIGCHLD (Child exited) @ 0 (0) ---
close(4)                                = 0
read(3, "soffice\n", 128)               = 8
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5484
stat64("/opt/openoffice.org3/program/../basis-link/ure-link/bin/javaldx", {st_mode=S_IFREG|0555, st_size=10912, ...}) = 0
geteuid32()                             = 1000
getgid32()                              = 1000
getegid32()                             = 1000
getgroups32(0, NULL)                    = 18
getgroups32(18, [4, 20, 21, 24, 26, 29, 30, 44, 46, 100, 104, 106, 112, 121, 122, 124, 1000, 1002]) = 18
pipe([3, 4])                            = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5485
--- SIGCHLD (Child exited) @ 0 (0) ---
close(4)                                = 0
read(3, "/usr/lib/jvm/java-6-sun-1.6.0.16"..., 128) = 128
read(3, "ava-6-sun-1.6.0.16/jre/lib/i386\n", 128) = 32
read(3, "", 128)                        = 0
close(3)                                = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5485
stat64("/etc/adabasrc", 0xbfd20200)     = -1 ENOENT (No such file or directory)
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5487
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0, NULL) = 5487
--- SIGCHLD (Child exited) @ 0 (0) ---
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x4017b938) = 5488
rt_sigaction(SIGTERM, {0x804f5fb, ~[RTMIN RT_1], 0}, NULL, 8) = 0
wait4(-1, [{WIFEXITED(s) && WEXITSTATUS(s) == 78}], 0, NULL) = 5488
--- SIGCHLD (Child exited) @ 0 (0) ---
exit_group(0)      
[/code]

[Jean-Baptiste Faure-2]

Le 07.11.2009 07:47, legolas a écrit :
> Hello everyone.
>
> I can not use openoffice in my ubuntu 9.10. I tried running oowriter in the
> console to see what kind of problems it faces which prevent it from opening
> but it just showd the splash screen and crashed without any error in the
> console.
>  
Try to remove personal config directory .openoffice.org in your home
(hidden directory) and restart OpenOffice.org.

Regards
JBF

--
Jean-Baptiste Faure
French N-L project Lead
http://fr.openoffice.org

Seuls des formats ouverts peuvent assurer la pérennité de vos documents.




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[NoOp-4]

On 11/07/2009 04:13 AM, Jean-Baptiste Faure wrote:

> Le 07.11.2009 07:47, legolas a écrit :
>> Hello everyone.
>>
>> I can not use openoffice in my ubuntu 9.10. I tried running oowriter in the
>> console to see what kind of problems it faces which prevent it from opening
>> but it just showd the splash screen and crashed without any error in the
>> console.
>>  
> Try to remove personal config directory .openoffice.org in your home
> (hidden directory) and restart OpenOffice.org.
>
> Regards
> JBF
>

I'd recommend *renaming* ~/.openoffice.org  to something like
~/x-.openoffice.org-x instead. That way, if the profile is the issue you
can then troubleshoot the profile. And if the profile is not the issue,
you can easily remove the newly created profile and put the old one back.

Also note that the Ubuntu OOo install uses ~/.openoffice.org and the
Standard OOo does as well. Therefore, what happens is that if you
install the Standard OOo without first uninstalling the Ubuntu OOo,
Standard OOo will overwrite the previous (U)OOo settings. You then try
to run the (U)OOo, it tries to use the (S)OOo settings & barfs.

If you are going to run both together (my recommendation as (U)OOo has
sound & video that works out of the box w/gstreamer), then here is what
I do:

I resolved this my pointing (S)OOo to ~/.openoffice.org3/3 instead of
~/.openoffice.org/3.

After installing (S)OOo, but _before_ running (S)OOo edit make
/opt/openoffice.org3/programs/bootstraprc read/write & then edit to:

[Bootstrap]
BaseInstallation=${OOO_BASE_DIR}
InstallMode=<installmode>
ProductKey=OpenOffice.org 3.1
UserInstallation=$SYSUSERCONFIG/.openoffice.org3/3
[ErrorReport]
ErrorReportPort=80
ErrorReportServer=report.services.openoffice.org

You've modifed:
UserInstallation=$SYSUSERCONFIG/.openoffice.org/3
to
UserInstallation=$SYSUSERCONFIG/.openoffice.org3/3
or
UserInstallation=$SYSUSERCONFIG/.openoffice.orgS/3

_Now_ start (S)OOo and the profile will be created in
~/.openoffice.org3/3 rather than ~/.openoffice.org/3.
Create a new menu item for (S)OOo and have it point to
/opt/openoffice.org3/program/soffice
and you should be good to go.

For legolas: I think you'll be better off reinstalling (U)OOo:

$ sudo apt-get install --reinstall openoffice.org

Test to see that it is working correctly. _Then_ modify
/opt/openoffice.org3/programs/bootstraprc and restart (S)OOo.








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[legolas]

Hi,
Thank you for your helps.

I removed the open office version, which I have installed manually, by deleting its folder which was located in the /opt. Then I removed /home/legolas/.openoffice.org directory.

The I issued
sudo apt-get remove openoffice.org
sudo apt-get autoremove
sudo apt-get purge openoffice.org


Finally I installed openoffice using:

sudo apt-get install openoffice.org

The problem is still here :( and I can not do anything with office files.

I attached the new strace log file, please let me know if you spotted anything  in the log file which can help me fixing my computer.

Thank you.

[legolas]

Hi
I found the problem by running

strace /usr/lib/openoffice/program/soffice.bin

There was a culprit font in /home/legolas/.fonts which was causing a segmentation fault in the system.the font name was aquabase_spanish

Thanks everyone who looked into my problem.

[NoOp-4]

On 11/09/2009 03:00 AM, legolas wrote:

>
>
> Hi
> I found the problem by running
>
> strace /usr/lib/openoffice/program/soffice.bin
>
> There was a culprit font in /home/legolas/.fonts which was causing a
> segmentation fault in the system.the font name was aquabase_spanish
>
> Thanks everyone who looked into my problem.

And thank you for following up with the resolution :-)


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