Personalisation articles

[James Robertson-10]

Hi all,

Just thought you might be interested in two articles that we've
just published regarding personlisation:

* Do staff make use of personalisation features?
   http://www.steptwo.com.au/papers/kmc_personalisation/index.html
   This article discusses the results of a worldwide survey conducted to
   gauge what extent personalisation is being used in intranets and
   portals.

* Personalisation vs segmentation
   http://www.steptwo.com.au/papers/cmb_personalisation/index.html
   This briefing draws a clear line between two separate functionalities:
   personalisation and segmentation.

I look forward to hearing everyone's thoughts...

Cheers,
James

--
-------------------------
James Robertson, Managing Director
Step Two Designs

Email: jamesr@...
Web: www.steptwo.com.au
Phone: [phone]


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