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Question about JTrac

by thomas mauch :: Rate this Message:

I just installed JTrac 2.1.0 and started browsing around. Here are a few points:

- I downloaded the User/Developer Guide. But I'am missing some very basic information like (Introduction of the concepts used like users or spaces, what standard fields exist, etc.) - is there another documentation?

- Why is the "Assign To:" field mandatory? The normal situation that some user/tester wants to enter a new bug report, but he will not care who will fix the bug. The developers will then look at the list of newly created bug reports and pick these which they are responsible for - how should this situation be handled?

- I tried to modify the default workflow with only Open and Closed to modify to example shown in the user guide, but did not succeed. In the state line of "New", only Open is clickable and I am not able to delete "Open" as the "Delete" button is disabled - what am I missing?

- If I export a search result to Excel, only the custom defined fields (Severity, Priority) get a text in the header line, the other fields remain blank

Many Thanks,

Thomas

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