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« Return to Thread: [OT] Automated Telephony Vendors
Re: [OT] Automated Telephony Vendors
by Tom Parker-16
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Steve,
We have been using this hosting service for a couple years now:
http://www.plumvoice.com/
They have an outbound calling API that is very straightforward, and
their costs are less than some of the larger IVR/automated calling
providers.
-For IVR functionality, you can use Lasso to generate VoiceXML if you
need to integrate with a Lasso solution
-You can embed .wav files (and I think other formats) in the VoiceXML,
or the system will 'read' text from your database or wherever
-You can program your IVR to request the user to confirm receipt of message
-queued, called, answering maching, etc. are detected and you can
program responses based on these
We looked into running software on our server, but cost-wise it made
sense to use a hosted service; plus, one less thing to maintain.
--Tom Parker
On Sun, Jul 5, 2009 at 6:19 PM, Steve Piercy - Web Site
Builder<Web@...> wrote:
> Howdy,
>
> I'm looking for vendors that provide either a hosted service or software that runs on CentOS 5 that makes automated outbound telephone calls as an alerting service. If it is a hosted service, then it must have an API which accepts:
>
> * an audio file (or text message that can be converted to an audio file)
> * thousands of telephone numbers
> * land, cell or VOIP numbers
> * "Press (a number) to repeat this message." (I think called IVR.)
> * request confirmation from call recipient
> * status of call (queued, called, in progress, answering machine, human answered)
>
> It's the kind of stuff that doctors, dentists, libraries (your reserved book is ready for pickup), etc., do.
>
> Here's one vendor I am checking out:
> http://www.voicent.com/devnet/
>
> --steve
>
> -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
> Steve Piercy Web Site Builder Soquel, CA
> <web@...> <http://www.StevePiercy.com/>
>
> --
> This list is a free service of LassoSoft: http://www.LassoSoft.com/
> Search the list archives: http://www.ListSearch.com/Lasso/Browse/
> Manage your subscription: http://www.ListSearch.com/Lasso/
>
>
>
--
This list is a free service of LassoSoft: http://www.LassoSoft.com/
Search the list archives: http://www.ListSearch.com/Lasso/Browse/
Manage your subscription: http://www.ListSearch.com/Lasso/
We have been using this hosting service for a couple years now:
http://www.plumvoice.com/
They have an outbound calling API that is very straightforward, and
their costs are less than some of the larger IVR/automated calling
providers.
-For IVR functionality, you can use Lasso to generate VoiceXML if you
need to integrate with a Lasso solution
-You can embed .wav files (and I think other formats) in the VoiceXML,
or the system will 'read' text from your database or wherever
-You can program your IVR to request the user to confirm receipt of message
-queued, called, answering maching, etc. are detected and you can
program responses based on these
We looked into running software on our server, but cost-wise it made
sense to use a hosted service; plus, one less thing to maintain.
--Tom Parker
On Sun, Jul 5, 2009 at 6:19 PM, Steve Piercy - Web Site
Builder<Web@...> wrote:
> Howdy,
>
> I'm looking for vendors that provide either a hosted service or software that runs on CentOS 5 that makes automated outbound telephone calls as an alerting service. If it is a hosted service, then it must have an API which accepts:
>
> * an audio file (or text message that can be converted to an audio file)
> * thousands of telephone numbers
> * land, cell or VOIP numbers
> * "Press (a number) to repeat this message." (I think called IVR.)
> * request confirmation from call recipient
> * status of call (queued, called, in progress, answering machine, human answered)
>
> It's the kind of stuff that doctors, dentists, libraries (your reserved book is ready for pickup), etc., do.
>
> Here's one vendor I am checking out:
> http://www.voicent.com/devnet/
>
> --steve
>
> -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
> Steve Piercy Web Site Builder Soquel, CA
> <web@...> <http://www.StevePiercy.com/>
>
> --
> This list is a free service of LassoSoft: http://www.LassoSoft.com/
> Search the list archives: http://www.ListSearch.com/Lasso/Browse/
> Manage your subscription: http://www.ListSearch.com/Lasso/
>
>
>
--
This list is a free service of LassoSoft: http://www.LassoSoft.com/
Search the list archives: http://www.ListSearch.com/Lasso/Browse/
Manage your subscription: http://www.ListSearch.com/Lasso/
« Return to Thread: [OT] Automated Telephony Vendors
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