Guilherme Roschke wrote:
> Cyberians,
>
> I've been contacted by someone seeking help with the following
> situation. She has email accounts at yahoo and hotmail that have been
> hijacked by someone who has obtained the passwords, possibly via spyware
> on her computer.
>
> This looks like an obvious case for unathorized access under 18 USC
> 2701. But more pragmatically, how would one gain control back of these
> accounts short of litigation? Anyone have practical experience?
>
> Thanks,
>
> Guilherme
>
>
First off, I'd suggest she contact Yahoo! and Hotmail to ask for the
accounts to be frozen. There may be some way (secret questions & the
like) that she can use to authenticate herself as the original owner.
I've not dealt with the large free email providers on this, but I have
been in the admin's position when a customer asks to have their hijacked
account secured and returned to them. Acting in a polite, reasonable
manner goes pretty far in my book.
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