Re: Am a little bit lost with setup of RT

Ok,
i gave it another shot with the following settings:
Domain is: support.example.com
Mailserver is: mail.example.com
hostname is: support.example.com
hosts is: <ipadress> support.example.com example.com
webpath is: /rt

Given that, i set up a new Debian Squeeze Server, installed Apache2, MySQL and Postfix.
Configure Mysql with a password and Postfix with mailserverdomain, Internetsite and confirm any other given question with the preferences shown.

Then i added this to /etc/apt/sources.list:

deb http://backports.debian.org/debian-backports squeeze-backports main

Then save and enter

aptitude update

Next is:
apt-get install rt4-db-mysql
apt-get install rt4-apache2
apt-get install request-tracker4

But beware: the last command will tell you , that there are some packages needed, with newer version than squeeze can provide. So DO NOT ENTER YES, but enter no.
Next you will see a List of 20 or more packages. Enter y(es) here, and it will install without any problem each and every package for Request Tracker.

Checkout, which configuration in /etc/request-tracker4 fits your needs. I was opting for ModPerl2, so mine was apache2-modperl2.conf, which i copied to /etc/apache2/sites-available.
Then i changed into /etc/apache2/sites-enabled and did a

ln -s /etc/apache2/sites-available/apache2-modperl2.conf

I also enabled the line

AddDefaultCharset UTF-8

in the file apache2-modperl2.conf

Next is, open /etc/apache2/sites-available/default and add this line just bevor </virtual host>:

 Include /etc/request-tracker4/apache2-modperl2.conf

Then:
/etc/init.d/apache2 restart

For Postfix you have to update your aliases file:

rt: "|/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt"

rt-comment: "|/usr/bin/rt-mailgate --queue general --action comment --url http://localhost/rt"

Then do a:

newaliases

I also restarted Postfix, just to be sure (/etc/init.d/postfix restart)

Finally i did the following:

Set (WebPath , "/rt");

in /etc/request-tracker4/RT_SiteConfig.pm

And that was it.

The only thing i didn't catch, was:
- Which hostname and hosts entry to use in order to have RT respond to example.com or www.example.com
- Which settings i else needed for this.

So then, it is working now, i have to setup tons of rights and queues and stuff.

Thank you all
Best
w_e