WARNING: This server is unstable and will be retired in the next days.
If you want to keep this forum available, please request immediately a migration
on the Nabble Support forum.
Forums that don't receive any migration request will be deleted forever.
> On 06/14/2012 09:07 AM, Karger, Amir wrote:
> >Where are the global scrips (e.g., email comments to AdminCc's) hiding?
> >I'd like to set up a Scrip where, if I input some (highly unique) string
> >in the Subject line, then RT doesn't email all AdminCc's. (Even cooler
> >would be if the unique string gets removed or modified before hitting
> >database, so that if someone comments on that comment for some reason,
> >email *will* go to AdminCc's.) Preferably, this would be on a queue by
> >queue basis, though if we make the string random enough, maybe it could
> >global and nobody would notice.
> Why not just use the normal notification squelching available on the
> ticket reply page?
> See the "Scrips and Recipients" below the message box on the reply page.
Ah, I didn't give enough detail. We have a bash script that runs a command
and emails RT with the results. This lets us record what we actually did
(and the stdout result) into the ticket without cutting and pasting from
our ssh window. But it's not going through the web interface.