Dear Peter
Sorry to take an age to respond. Did you try re-positioning the retaining catch for the receiver. This slides in and out and I suspect should be slid up when the telephone is used on the stand or is wall mounted?
Tony Swann
-----Original Message-----
From: A discussion list for Assistive Technology professionals. [mailto:
ASSISTECH@...] On Behalf Of Peter Hamlin
Sent: 23 June 2009 10:43
To:
ASSISTECH@...
Subject: Handset becomes 'Hair Trigger' when Possum Sero! is attached to Supplied Mounting Bracket
Dear All,
The Possum Sero! is supplied with what Possum describe as a mounting bracket that attaches to the base of the telephone raising the telephone so that the display is tilted to around 45° - enabling a user to see the display when sitting.
Yesterday I set up a telephone with the mounting bracket for a client, however I discovered that the telephone handset became like a 'hair trigger'
on the hook switch. The handset was so perfectly balanced that almost any vibration or movement of the telephone resulted in the display changing to being either on-hook or off-hook.
Correct replacement of the handset did not guarantee that it was on-hook.
As a result, it was impossible to know what state the Sero! was in; either on- hook or off-hook without looking at the display.
I had to remove the mounting bracket to alllow the Sero! to function properly.
As this is only the second Possum Sero! that I have set up, I was wondering if anyone else on AssisTech had noticed this problem or whether I have a 'rogue' 'phone?
Thanks for your help.
Yours sincerely,
Peter Hamlin [Tel: 0 (044) 1895 279162 Fax: 0 (044) 1895 279737] Rehabilitation Engineer North Thames Regional Environmental Control Equipment Service (NT RECES) Alderbourne Rehabilitation Unit (Entrance 'C' - off Royal Lane) Hillingdon Hospital NHS Trust Pield Heath Road Uxbridge Middlesex
UB8 3NN
UNITED KINGDOM
