>
> Actually, no. We've been saying we agree with Joel, that #1 is usually bad.
> The best practice we seem to be hovering around is:
>
> Leave the item visible, but visually distinguished as disabled. When
> possible, allow for some means to explain why it is disabled (tooltip, help
> icon).
>
I swear I recently saw a very relevant blog post on this idea from some
company called ... Adaptive Path?
http://www.adaptivepath.com/blog/2008/06/05/what-to-do-with-unused-letters/:)
-r-
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