Re: Interesting Support suggestion

>  I've just changed over from cable to ADSL2+ connection.
>
> I've got massive problems with dropouts and the modem freezing. I have
> a spare modem which doesn't drop out, but can't be used as the
> provider refuses to register my routers MAC number.
>
> I've sent logs, made notes of when it drops out and crashes
> (suspiciously it does it between 4am and 11 am, fine during the
> afternoon until about 11pm) anyhow just got off the phone from one of
> their techs - their remedy is to have the Linksys modem standing
> upright rather than flat. They are positive that will solve the
> problem.
>
> Whilst temperature may well play a part, they haven't quite sussed
> that at 4am and up to about midday the temperature in my house is
> about 16c in the afternoon it is 22c and then drops after about 5pm
> when the sun disappears. So if it is overheating it ought to play up
> during the hot time of day not the cold.
>
> The damn thing keeps giving itself a warm reboot which wipes all the
> logs.
>
> Why they can't just take the Linksys router back and accept my Draytek
> all singing all dancing device I don't know.
>
> I felt like asking if they thought the electrons need to be the right
> way up!
>
> Colin
>
> --
> cdb,  on 1/07/2009
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