Re: Interviewing sales teams and customer call centers for project research

I agree call listening is a great way to do user research.  You'll
likely find interesting and revealing gaps between what you learn
from your interviews and from what you observe in call center
interactions.  You might also ask for call recordings, if they're
available, so that you can more accurately capture what's really
going on.

--Mary

Sr. Voice User Interface Designer
Nuance Communications


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=43265


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