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Re: PDF problems in IE

by Linczak, Jonathan W. :: Rate this Message:

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On Aug 25, 2005, at 12:05 PM, Josias Thoeny wrote:

> On Thu, 2005-08-25 at 10:08 -0400, Jonathan Linczak wrote:
>> Hi all,
>>
>> Has anyone noticed an issue where only IE users, when they click on
>> PDF
>> documents, get a message that says that the PDF document is damaged?
>> This doesn't happen for Firefox or other browsers.  I did some
>> searching in the Jetty support lists to see if anyone was experiencing
>> something similar and I found this:
>>
>> http://news.gmane.org/find-root.php?
>> message_id=%3cdcoqv0%24j69%241%40sea.gmane.org%3e
>
> Hi Jon,
>
> It might have something to do with
> http://marc.theaimsgroup.com/?l=xml-cocoon-dev&m=112496255207733&w=2
>
> The Acrobat Reader Browser-Plugin uses Range-Requests if the option
> "Allow Fast Web View" is enabled. The MediaResourceReader of Cocoon
> does
> not understand these requests.
> You could try to disable the "Allow Fast Web View" option to see if
> this
> is the problem.
>
> But you said it works with Firefox, so maybe it's something else.
> Can you give the exact error message?
>
> hth,
> Josias


Hi Josias,

Sorry for the late reply.  I checked one file that I know we are having
problems with and it already does not have Fast Web View enabled, so
that can't be the issue.  Again, this is only with IE when the user
clicks directly on the link and tries to load the PDF document in their
PDF reader plugin (Adobe Acrobat reader).  All other browsers that I
know of work, and users of IE will work when they right-click on the
document and save to disk first before opening.

That link I gave had a solution and it dealt with changing some config
file in Jetty.  I haven't been able to find this file in the Lenya
release, so I assume the version of Jetty that comes with Lenya is just
the binary with nothing to change.  Can someone confirm this and then
know of a way to fix this problem?  I can't believe no one else is
running into this problem besides me and Annie?!  :)

Jon


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