« Return to Thread: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

by Timothy Powell :: Rate this Message:

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We have a support ticket open on this as well. Our specialist tells me it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 logged for it.

Another note.

Once you are able to successfully downgrade to FFv12, don’t forget to go into your FF option menu (Tools/Options/Advanced/Update) and change the Update option from automatic to Check and Notify Me or Never. If you don’t, it will auto-update itself back to v13 in short order.

For those of you that can’t downgrade to FFv12 due to company polices, etc., there is a workaround* that will let you use FFv13. See attached.

*No guarantees on the workaround and I cannot offer any more info on it. This came from BMC and I have not played with it or tested it personally.

Tim

From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@...
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

Pardon my ignorance. I understand the issue being seen in the screenshot that was provided and rolling back to 12 seems to be the right work-around. I really appreciate the heads-up.

The question I have is this. What should the browser do if “you enter data that is one character longer than the data displayed in the field length”? It seems like text fields have always either wrapped text or added scroll bars when the data is larger than the field. Maybe I’m confusing text fields with character fields?

From: Action Request System discussion list(ARSList) [mailto:arslist@... On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@...
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form

** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue.

WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length.

Thanks,

Jase

On Fri, Jun 8, 2012 at 1:59 PM, David Durling <durling@...> wrote:

I’m told FF 14 beta has the issue, too.

David D.

From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@...
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form

** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps.

Thanks,

Jase

On Fri, Jun 8, 2012 at 1:54 PM, David Durling <durling@...> wrote:

Firefox 13.0 was recently released, and that’s where we’re seeing it (image attached). Is that what you’re experiencing?

We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it.

David Durling

University of Georgia

From: Action Request System discussion list(ARSList) [mailto:arslist@...] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@...
Subject: Scroll Bar randomly appearing in Character Fields on INC form

** Hello All,

7.6.04 SP2
Windows

Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form.
The only trend I've noticed is that if you enter data in that field... as soon as the data length exceeds the keystrokes DISPLAYED in the field, the scroll bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 chars are displayed in the field unless you expend the select box. When I add the 34th keystroke... BAM.. Scrollbar appears.... has anyone else seen this? I am beyond perplexed. I've flushed the web cache which seemed to help for a few mins, but then the issue returns immediately.
We've made no changes to these forms in months and this just started happening today. Thoughts? Ideas? Thanks in advance to all.

Thanks,

Jase

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

FF CSS Settings.pdf (190K) Download Attachment

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